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“Went to this store yesterday to explore prescription eyewear. I’ve been looking for a wider frame to fit my larger head, and haven’t had much luck. I was incredibly impressed with the selection of eyewear, and even more impressed at the service from the store manager Andrew. He was very, very knowledgeable, and walked me through all of the available options for lenses and frame colors. We did a full fitting, and found a pair that fit me absolutely perfectly. Andrew was patient and exacting in his questions to make sure I had the perfect pair. If you’re in the market for eyewear, check out this Oakley store, and ask for Andrew. The service level was outstanding, and the products are of fantastic quality for the price point.”
“Darcy is the epitome of customer service. She is always very kind and extremely helpful. She truly creates an in store experience that allows me to choose things that I would not normally look at given her amazing fashion sense. I try and shop exclusively at the Novi location because of her amazing help.”
10AM - 9PM
27484 Novi Rd, Novi
Mens Clothing
“I'll start off by saying I'm probably a little too old to shop here, but I needed a fun shirt for an outdoor wedding in a size small. A harder task than you would think. I tried the usual suspects, kohl's, Macy's, target,old navy, etc. Walked in here on a whim. A nice young guy (wish I remembered his name) helped me out immediately and found what I needed within a minute or 2.”
“There are a lot of Japanese subculture goods...but they are very expensive, so it can be difficult to go there with kids.It's fun to watch because you can learn what anime and manga are popular in North America. Junji Ito T-shirt...”
9AM - 10PM
43550 W Oaks Dr, Novi
Mens Clothing
“Was trying to exchange gifts I had received; however, they did not have my size. Robert in the shoe department was extremely helpful. He even tried checking other stores and online for me, to no avail. I did not have "gift" receipts for the shoes and 2 pairs of jeans I needed to exchange. I ended up getting Kohl's gift cards that had no expiration. They were on sale, which caused a few dollars less on the cards. Robert was so helpful and kind. Even told me to come back on Wednesday; it's Senior's Day lol for me.”
“Great store with really unique products!!! They have super cool licensed apparel and products that are super popular like Totoro, Disney, Harry Potter, Jurassic Park, and Anime shows. They have lots of things like clothes, backpacks, mugs, notebooks, and stuffed animals. I love their selection of Loungefly bags and Disney stuff They also have fun little treats and snacks to try, Id recommend giving some of them a try!”
“store is organized + clean, staff are professional + friendly.
-1 star bc land's end failed to deliver one of my items from online order. the store can't do anything about it, had to call customer service, leading to a 15m phone call mostly on hold.
overall generally pleasant experience, 5 star would've been not needing to waste my time to begin with.”
“The two gentleman, I don’t remember their names, were great and efficient. They helped grab shoes for me to try on and hard sizes in stock and many options to choose from. I had a great experience and left with my new Vans happy. Thanks guys!!I was in the store on Friday, 4/21 evening”
“The staff at Club Monaco at Twelve Oaks are terrific! Craig, Brian and their staff are very helpful, knowledgeable and go above and beyond to ensure highest customer satisfaction. Well done!!”
10AM - 9PM
43705 W Oaks Dr, Novi
Mens Clothing
“I like old Navy sweaters and socks choices.
The children section is one of the best in choices of clothes for our twin girls.
Really enjoy the coupon perks!
I have shopped at several stores and each one makes a good shopping experience.
Sales clerks friendly and fast checkout.”
“Aeropostale has the best jeans and great deals! Jake is amazing! I was looking for a pair of jeans and they didn’t have my size so he searched online and found them in the back for me. Great customer service and great quality jeans!”
“I cannot thank Laurel enough! She helped me find the perfect hoodie for me, and she was super enthusiastic and so fun to talk to! Something I also enjoyed was that she seemed genuinely interested in what I had to say; she made the atmosphere super welcoming! I agree with that other review, give her a raise!”
10AM - 8PM
27812 Novi Rd, Novi
Mens Clothing
“Nice store and sales staff very attentive even though my purchase was in the internet. They returned my purchase and ordered the proper size pants from me. Great atmosphere.”
“Went in at 7:30 on Wednesday night, the girl working was one of the most helpful retail reps i've ever met. She wasn't overbearing, but happy to help. Proposing ideas for different fits, checking the back for sizes, giving washing instructions for the items. She was so helpful and friendly. My dad can be extremely difficult to shop for and she was happy to assist. 10/10”
10AM - 8PM
27482 Novi Rd C-243, Novi
Mens Clothing
“Excellent Customer Service from moment I walked in. Bryan the manager was so kind I had to take a pic with him just to share how amazing he was helping pick a coat.”
“Really efficient returns experience and since I just wanted to get a new size ordered, the guy at the desk helped me match the discount I got online. In and out in less than 10 minutes without the hassle of needing to reorder myself. Thanks!”
“A bit of Texas here at the Novi Town Center. We are this store chain while in Texas, but ended up checking it out in MI. Rows and rows of Cowboy and Cowgirl boots and Cowboy hats and Cowboy apparel. Big buckled belts caught my husband's eyes. There's no shortage of Cowboy gear here at all.”
“The employee there (I think his name was Kyle) was so beyond helpful. I always hate shopping for new clothes but he made it super easy and ending up finding a pair of jeans that fit perfectly!!”
10AM - 8PM
27500 Novi Rd, Novi
Mens Clothing
“Super organized and very helpful/nice staff at all levels here! Best H&M in the area for sure. I still feel weird about shopping “post” pandemic, and even though this one is usually pretty busy, it’s just nice to be able to go to one of my fav stores again!”
“Hollister is Great!They have the Best sales associates!!!The Hollister in Great Lakes Crossing went above and beyond, a friend lost something there and the sales associate took our name and phone number and actually found the lost item and returned it !!!Thank you "Ella", it's heart warming and a real joy to see people still have morals and ethics and go the extra step for thier customers!The management at Hollister store did a great job!Keep hiring honest, hard work people!They have a customer for life!??”
10AM - 9PM
27550 Novi Rd, Novi
Mens Clothing
“We had a wonderful experience. We needed a suit/shirt and tie. We were helped by Nathan. He was extremely helpful, professional and passionate. With his help we were able to get everything we needed in under 20 mins. Working with people like Nathan is why we will not do online shopping. Thank you Nathan!!”
10AM - 8PM
27694 Novi Rd, Novi
Mens Clothing
“Awesome service! Dena was A1 in getting me and my son the shoes we wanted! She was very helpful and professional! And didn't stop u til we were satisfied! Craig was superb in fast and easy checkout! Processing my order was seamless! Now we'll just sit and wait for our order to arrive! #newkicks #adidaslegos #animalcrossing #footlockertweleveoaks”
“Every time I visit the store it’s always so well organized & beautifully decorated. They have so many selections in fabrics & unique styles of clothing that can’t compare elsewhere. The workers are always so knowledgeable in educating me behind products & making selections so that I have an amazing shopping experience.”
“When I was a kid, my mother used to drag me to Nordstrom she would be shopping for clothes and hold her handbag while she tried on clothes. Being a young boy I hated that. I found it so embarrassing. Looking back it's quite fun memories for me.
I'm now a senior citizen and my mother wanted to go shopping at the Nordstrom rack. So I took her. It was my first time at the Rack.
First off, I was surprised they sell men's clothes and shoes. My Nordstrom experience as a youth was ladies clothes. The Rock seems to have a nice selection of dress clothes for men and women. I have no idea how they determine their prices. They have excellent deals,as good as anyone -let's say Sears, rest in peace. And then they go schizophrenic thinking they're the Louis Vuitton store. At a discount store I'm not paying $50 -$100 for a men's polo shirt. Nor am I paying $700 for a men's suit. And I know men's suits -like designer suits that cost in the low for figures. And these are not $700 suits. Though I found some nice blazers at just over $100. And I found some beautiful men's shoes, hand-stitched from a New York designer at Walmart pricing.
Both my mom and I scored. Looking at their price tags causes me 2 dichotomous, extreme states of mind. The first one is they're going to cause me to have a heart attack or a stroke. I will kill myself before I spend that kind of money for their stock. And the other one is if I pay for this it's still stealing.
So what can we get from my diatribe? The person or person responsible for putting the prices on the items are schizophrenic. One of their personalities works for Walmart as a pricer. Their other personality thinks they work at Louis Vuitton.
If you like expensive, higher-end designer colognes and perfumes they have fantastic deals on the travel size of those containers. Everybody likes to smell good. Even stinky people. So for their colognes and perfumes alone, everybody should check out the Rack.
And in closing, they have a public bathroom. And that was nice for my mom because she's now 100 years old. And just like everybody likes to smell good they also like to go to the bathroom..
See you at the Rack. And no, it's not a bondage club. Sheesh, get it together people! !”
“Ryan and Chris are both legends got me looking all spiffy in just 25 minutes. They hyped me up and had me walking out with the confidence of connor mcgregor no joke.”
“Zakia assisted me today and had excellent customer service. Her product knowledge was exceptional and she was super friendly! She also went out of her way to suggest some alternatives as the item I was looking for wasn’t currently in stock. Zakia is a wonderful asset to the Sephora team!”
10AM - 8PM
27434 Novi Rd, Novi
Mens Clothing
“I had a great experience here, the store was busy but the associates were nice and Cheyenne the manager helped me with locating an order I thought I placed online.Also, Emeral was very helpful and respectful at the counter given the busy store and line :)”
10AM - 8PM
27330 Novi Rd, Novi
Mens Clothing
“I literally had no idea pacsun was this huge. They have a really nice brandy Melville section. And even carry princess Polly here which really surprised me. I normally complain in these reviews but honestly the tall manger with the curly Afro and ear piercing made me smile. My friend was really annoying and she accidentally spilled her drink and made a mess but he didn’t complain about it he even helped pick out a nice outfit for me to wear at my sisters birthday dinner. Im definitely planning to come back soon I love the aesthetic of the store! As long as pacsun carry princess Polly they can will can always have my money.”
“I purchased a pair of Nike Air shoes. After wearing them , I was having problems with pain on the top of the foot due to its design. The staff and manager were friendly and accepted them back without a problem. I would return back to purchase shoes at this location again knowing that they stand behind their products.”
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“Tracey was great! She made the process much quicker and easier than I was expecting, was able to figure out exactly what I needed, and explained everything about the rental process! If you need to rent a suit or tux, it should definitely be on your list to stop by!”