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January 2024 by Alexis Graff
My family and I have trusted them with our pets for over ten years. The doctors, nurses, and staff are so professional, very skilled, and kind and friendly.
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December 2023 by Bette Shifman
We’re done with this practice, which we’ve been using for our dogs since moving to Northville over 7 years ago. We were on the verge of switching vets last year, because we found the office atmosphere-and the “bedside” manner of the vets cold and impersonal. Every time we came in, we were treated as if it was the first time, and nobody seemed to remember us or our pets. The receptionist and vet techs don’t wear name tags and don’t introduce themselves, which feels very unprofessional. The only reasons we stayed were that our senior dog was dying, and a new vet there, Dr. Krista Stone, turned out to be helpful and compassionate and we were happy to work with her. Yesterday, we took our 5-month-old puppy to Meadowbrook to be spayed. I was told to expect 2 phone calls: one from Dr. Bertolucci, after the surgery, and a later one from the staff, with a pick up time. By 6 pm we were frantic with worry, and called the office, where we were told that someone had called us with a 5 pm pick-up time. We had received no voicemails or missed calls that day. Upon arriving to pick up our dog, we were told that someone had called that afternoon asking for an update on their puppy, and had been told that the operation went well and she could pick up her pet after 5.I took the initiative of calling Meadowbrook Animal Hospital in Rochester, to inquire whether they had had a client yesterday who called the wrong Meadowbrook. They confirmed this had indeed happened, however, the pet concerned was neither female nor canine. It was a male cat named Fluffy who was being neutered. So not only did the Meadowbrook Novi staff not ask for the name of the client and patient, they obviously weren’t even paying attention to the type of animal concerned. I don’t see how you can confuse a male cat with a female dog. The kicker is that when I phoned Dr. Joseph Osbourne, the owner of the Meadowbrook/Breckenridge practice, he was not at all receptive to my suggestion that-at a minimum-his staff be instructed to find out who is calling and about what pet. He was irritated and defensive. He seemed to feel it was completely reasonable for his staff to assume I was the caller. There was no empathy whatsoever with how concerned we had been, and only a perfunctory “I apologize.”
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October 2023 by Hayden Arnold
We scheduled an appointment with Dr Osborne after rescuing a sweet and loving Pitbull. From the moment he walked in Dr. Osborne was cold, uninterested and gave off a pitty bias vibe. One of the first things he shared was that he’s know many people that have lost their homes due to their dogs biting people. Not the reassurance we needed being first time Pitbull owners. Our dog growled at him and he muzzled him, which was fine with us however he was very rough with the exam which resulted in much more growling. When he finished he gave him a treat and said “yeah, you just want the treats” duh! He’s a dog. I’m sure he happier treating fancy Northville dogs. Happy ending though, we found a vet that is a no stress clinic and its protocols assure your pet feels comfortable and cared for. We’re excited to build a relationship with this new vet and enjoy our sweet new dog.
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September 2023 by Riley McEntire
Dr. Bartolucci is one of the best vets ever. She’s understanding, good with the pets, handles herself well even with pets that aren’t great with people, and she’s kind. She helps you be a better guardian. We couldn’t recommend this place enough!
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August 2023 by s h
I really wanted to take my cats here but they require a deposit to save your appointment and unfortunately I couldn’t make it to my appointment because my child was sick and I had to take him to the er. So they just took my deposit and asked for another deposit because I was rescheduling last minute. I understand that it’s their policy but life happens and sometimes things are not in your control. I’m not taking my pets here ever again! I do not recommend this place to anyone. Save yourself the headache there’s a lot of better choices in the area.
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August 2023 by Dylan
All the vets and staff are nothing but kind, helpful and professional to both me and my dog. They make sure to take great care of us each visit, and are especially considerate w my dog as he has some bad anxiety. When I have emergencies, they have been able to accomodate to squeeze me in when possible.
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August 2023 by Susan Sophia
I would not recommend Dr Ozbourne. He is more interested in listening to himself speak rather than take the time to actually examine, diagnose and treat your pet. Very unprofessional. The staff, however, is very kind. One star. Disappointing.AGAIN, you are dismissing my concern for my pet’s health and wellbeing. You did nothing other than walk in the examining room and pontificate on your theory. You did NOT exam him until I asked you to at least look in his ears. You did NOT take his temperature or check him for a possible reason for this unusual amount of porphryin. Minor tear stains are normal, yes, but this amount of all over staining is indicative of an underlying medical cause. This was the SECOND visit for this problem and again was completely disregarded. Zero stars for you and a star for the tech who was very considerate.
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August 2023 by Janet Young
I am looking at rescuing a dog who has heart worm and needs treatments. I called to get a cost estimate and the lady who answered the phone says, “I can’t provide an estimate because you aren’t a client.” Wait! What? I WANTED to be a client. Very abrasive response. If this is how they treat people, I cannot imagine how they would treat a fur-member of the family.
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August 2023 by Carolina Vazquez
My dog was having an emergency and they were able to fit us in same day. Great service! they were really helpful and informative too
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June 2023 by Kyle M
Good vet. Personable doctor. Nice office staff. They do a good job with the pups.
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June 2023 by Jennifer Peterson-Ramsey
Dr. Osbourne is great. My dogs are part of our family and I trust Dr. Osbourne with them. He is great!!!
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March 2023 by Allison Barnhart
We’ve been going to Meadowbrook / Breckinridge for 8 years, and they’ve been great. It’s usually easy to get in for an appt,and they get you in and out. They also listen to your questions, and have the best interest of your pets in mind!
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February 2023 by Deb G.
We have been using Meadowbrook Vet for many years. Dr. Osbourne has been taking wonderful care of our Havanese since she was 4 months old. Recently she needed eye surgery (for cherry eye) and Dr. Osbourne did a fantastic job. Her eye looks great now. I highly recommend Dr. Osbourne for anyone seeking an excellent vet.
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February 2023 by Alyssa Fuller
If I could give zero stars I would. I called them two weeks ago. This was the closest vet near me and my dog wasn’t breathing. He died because they were open without a doctor because he had covid so they couldn’t help us. What was the point of being open if you can’t help any animals in need. The lady that answered the phone was super rude and disrespectful and hung up on me in a time of need. Disgusted with their behavior. The receptionist should be fired. DO NOT GO HERE.
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January 2023 by Ed Coury
We’ve been taking our pets here for about 25 years. Vets are caring, compassionate, and provide too notch care.