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October 2024 by Ita Porolniczak
I would like to offer a short story before acknowledging one staff member of the store specifically, Jaclyn. I was diagnosed with Multiple Sclerosis two years ago. I was already disabled before this time, and work part time. All of a sudden I was not only faced with battling two eye diseases but fighting my body on a daily basis in order for it not to give out in a very hectic healthcare setting. I would have never dreamt of owning a new bed as this was never the priority before considering all of my obligations at the time. A few months before I made the decision to get a bed I had also gotten a non-renewal notice due to my particular type of housing and most of, but not all my furniture, appeared to be making me sicker. I made the decision to buy a new bed, first due to health but also due to the fact that I had no way to move the bed. I decided that I could afford one with Labor Day Sales. I went to a local mattress store and found a bed that made my body feel as if I was hardly sick, however the salesmans amounts kept changing and details kept changing, even though they denied this. I could find no other bed that came close. Enter the team of Mattress Firm Howell and amazing salesman Kevin. He wanted to help in any way he could but that bed was not offered. In an effort to help, he reached out to sleep expert, Jaclyn of Novi's mattress firm location who started researching. I spoke to Jaclyn on the phone a soon after Kevin called her. She listened to my story with the most sincere empathy as she researched options. Being the absolute powerhouse of knowledge that she is, she found the same exact bed but by another label at a lower cost and with free base. Jaclyn works at Novi's mattress firm yet she did not hesitate to help another store, without ego or agenda. This transcends salesmanship, she does it because she really does care about how a bed affects your life. I received my bed a few weeks ago and I feel like Jaclyn didn't just find a new bed but sold me a new body. I never knew that it was possible to reduce multiple sclerosis symptoms just by having a bed suitable that was for you. I want to cry with joy everyday. I know that Jaclyn is probably one of the universes greatest treasures and I hope she is offered raises and perks without limit because she is that much of an asset to Mattress Firm. I highly recommend her as a sales person because if she did this much for me knowing that I did not have much, she will help you have the best possible bed and sleep, my fellow customers. I cannot thank Jaclyn and Kevin, of Howell Mattress Firm enough and the company as a whole. You truly are changing the game and it is amazing that you're making us, the customers the winners, and then in the purest way possible, celebrating our wins.
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October 2024 by james foster
Professional courteous, And did not try to oversell me
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October 2024 by Mike Bentley
Great salesperson . Knowledgeable and friendly , really made choosing easy .
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October 2024 by Jessica Tundo
Y’all Jaclyn was truly the best!! She explained options, was not pushy, set proper expectations, shared a good laugh with us, and seemed like a truly caring human. It was a great experience all around and delivery was excellent too. She helped us through the selection process with ease and when we were done making most of the decisions we were able to chat as fellow human beings—a challenging thing to do these days. We are already LOVING the new mattress and pillow!!! Mike was also cool and vibed well with us. 1000/10 would recommend this mattress firm and these sales folks to anyone.
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October 2024 by Allison Harrell
Our sleep expert Michael was great! Very knowledgeable and super friendly!!!
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October 2024 by Chris Sherlock
Jaclyn was extremely helpful in finding a mattress that was perfect for me. No unnecessary upselling, very knowledgeable, and a very efficient process! I highly recommend this location
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October 2024 by Muqthar Ahmed
Mohammad was very courteous and knowledgeable of all the mattresses in the store. Plus we got excellent deal.
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October 2024 by Amie Kilcoyne
The mattress firm employees at the Novi store are awesome!! Jaclyn was incredible. She listened to our needs and pointed out the mattress that would best fit us. We even left the store went somewhere else and still came back to Jacklyn. She’s great and her manager. Definitely look her up!! She’s a rock star!!
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September 2024 by Lisa Schmidt
Michael was a pleasure to work with as well, exceedingly knowledgeable about all things Mattress & materials. Highly recommend asking for him during your visit .
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September 2024 by Robert Jameson
Great staff.
Very helpful!!
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September 2024 by Jen Thompson
I went to 3 mattress places & Mattress Firm was the best. Michael was very informative, attentive, & kind. I will definitely be buying my King & Queen mattresses from him!
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September 2024 by Dwight Bliss
Scott was so helpful and informative helping us select a mattress. Would recommend him to friends.
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September 2024 by Daniel Sims
Our sales person was very helpful and answered all of our questions in a professional manner.
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September 2024 by Lisa Drohan
Had the most amazing experience while purchasing our new bed. We thought we knew what we wanted, but Jaclyn helped us really hone in on the details of a very important decision. The prices are fair The quality of the merchandise is excellent and this team works really hard for you. I can’t say enough about the staff! I would recommend this store to anyone looking for a new bed.
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September 2024 by Wendy Yates
Excellent customer service!! Knowledgeable, friendly, and a great selection!
