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October 2022 by Starla F.
The staff was not real helpful. Not impressed with the toys r us section. Very small section. Pushy makeup and perfume section. Not impressed this time Macy's
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October 2022 by Debbie S.
Wow, Macy's really has gone downhill. The place look like a dump today. The clearance racks were stuffed like crazy. There was clothing on the floors and clothes were strewn everywhere. I don't know if the store is worried about going out of business because there were far more summer clothes there, that I'm guessing they still wanted to get rid of, then fall or winter clothes. Just about every single purse and the purse department had a security strap around the purse. Is theft that bad there?
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March 2022 by Diane B.
This Macy's is terribly run and if you can't find anything then you can't find anybody to check you out. Don't waste your time coming here.
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December 2021 by Robbie B.
I've been here twice and both times I've been in the jewelry department and had terrible customer service. The first time I was blatantly ignored at the counter waiting to look at rings. I waited 10 mins before leaving and not once was even looked at. Thought maybe it was just that one employee but went back and looked at watches. This time I was spoken to, again no greeting or smile, but was demanded to go wait in their line with a rude tone. As someone who works with customers at my own job, this was terrible service. I won't even try a 3rd time. Nordstrom's it is. Thanks.
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September 2021 by Stacy K.
This used to be a place that I spent a great amount of time in shopping, going to their restaurant, buying frozen yogurt. We did our wedding registry here, bought so many outfits, makeup, perfume, etc....and now it is all just a distant memory for me. I came here looking for dresses for my daughter. Nothing here seemed organized. I remember departments used to be labeled and it was easy to navigate the store. Now, I had to rush around several floors evening trying to locate the junior dress section or formal dress section in general. All of the clothing seemed to be thrown around and scattered around the different departments. The selection was very sparse and the items left did not seem to be in good condition even though they are being sold as new. We found absolutely nothing to try on let alone purchase. This was not the only department that looked messy, cluttered, and disorganized. Throughout the entire department store racks were fairly messy, many items were missing, the shoe department had random boxes stacked upon each other making it very hard to shop for any one particular shoe. I do understand we are facing a shortage in both stock and employees. It must be very tough for big store like this. But I would also hope that a store with this type of reputation could take a little time to straighten up to assist customers in searching and finding the available stock. I am not sure my child would come back to this store again since there are so many more out there that appealed to her more. I do not think I would return either since it was too difficult to navigate.
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September 2021 by Aj T.
While this store has a huge stock of clothing, it is a disorganized pit with no sense of merchandising. Clothes are strewn on the floor, over racks and it looks worse than any bargain store I've ever seen. Walmart & Meijer have more respect for clothing than Macy's. I wish this could be blamed on the pandemic, but my experience was the same at the Okemos, MI store several years ago. So disappointing. With store experiences like this, why shop at Macy's? Higher prices at trashy stores. I wish I'd taken photos to underscore this point.
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July 2021 by Tiffany M.
Sales associate that helped us with furniture was very nice and helpful but the manager came over the manager was very rude to the employee helping us. They should RE analyze their management
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July 2021 by Karen L.
This used to be a wonderful store with quality merchandise. Like another reviewer stated, it's filthy. I feel so bad for the people that work there. The people shopping throw things on the floor, don't flush the toilets, and clearly have no respect for anything. I doubt the mall will be around much longer. No security anywhere. Why is this being allowed?
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June 2021 by Delta M.
Just went to Macy's in the Twelve Oaks Mall in Novi and I'm totally disgusted at the state of the store. It's like shopping at a flea market, odds and ends all crammed into messy racks with clothes all over the floor. The staff can't bother to vacuum the floors or pick up trash, and the floors are so filthy your shoes become sticky walking out of the store. There was even what appeared to be vomit in the corner of one of the aisles. The staff need to step up and take care of the store. I will never return to this store, which was one of my favorites and main places to shop for years. What happened to this place?? Very very disappointed.
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June 2021 by Kathy H.
I will never shop there again.I bought a formal long dress because my son is getting married, when i bought the dress it was during covid the dressing rooms were closed, it couldn't try it on,when i asked the cashier if i could return it she said yes, just keep the tags on the garment and save the receipt, well when i got home it was slightly small, i took it to my seamstress and she said she couldn't fix it.So i tried to return it to Macy's and they said no you can't return it cause it's clearance.The original woman never said that, not to mention a lot of the employees are very rude!! don't go
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April 2021 by Paige W.
I had the MOST horrible experience ordering furniture from Macy's. In December, I went in to order a sectional for my first home I bought all on my own. I was getting a great deal and was told it would arrive in January - perfect. I selected the IN STOCK color of the sectional in order to expedite the process instead of the CUSTOM color I actually wanted. I place the order - which is well over $2000 - and wait for confirmation email. Don't get it for days ... I have to contact them over and over again and of course their phone number redirects you constantly to avoid you having to speak to an actual person. I get my email finally after hours on the phone. Hours after getting my confirmation email, I get another email saying my sectional is delayed until February. I was frustrated, but I understand there are back ups from covid. The email also stated that once the item arrives at the warehouse, I will be contacted to schedule a delivery. The day before my sectional is expected to arrive in February I get another email saying it's delayed until March.... now I'm starting to get irritated. I call customer service and they say over and over "there's nothing they can do". I don't know about you, but when I worked customer service for years there was always something you could do. I felt really defeated and upset that I wasn't even offered a discount or a refund on my shipping (which was SO expensive) and I am now 2 months without somewhere to sit in my home. Obviously this means I can't invite my family or friends to come see my place because I can't offer them anywhere to sit. On March 8, the expected arrival from the email, I call and ask if my sectional arrived to the warehouse. The woman on the phone was so rude and said there was no way for her to know that. What??? Why would you not know if my item with an item number and (I'm assuming) tracking info on the retailer's end not be able to access whether or not it arrived. She said to call back tomorrow because 1000s of pieces of furniture come at a time. I am extremely pissed off and now worried that I am not getting this anytime soon since there is so much miscommunication and lack of organization going on. I call back the next day and was asked by the agent "why would you think you could call to schedule a delivery the day after it's expected arrival?" UMM, I DON'T KNOW, MAYBE BECAUSE THAT IS WHAT THE EMAIL SAYS??????? I explain to her that if it states that I should expect an email after arrival on a certain date, and it's after that date, why wouldn't I assume that? She laughs at me as if I'm an idiot and says "it doesn't work like that- you would be able to schedule it 10-14 days later." I was so offended and explain that if a customer shouldn't expect a call on the day it arrives, then it should say when to expect it. She claims "no one has ever confused this before so I don't know what to tell you". Really nice customer service. Frustrated and upset I ask to speak to a supervisor and explain how I was treated and how I'm now over 3 months past my order date and it is starting to get ridiculous how delayed this is. She offers me 10% off... that barely covers my tax I paid on this. Two weeks later I get another email my sectional is delayed until late June. At this point I burst into tears because it's clear that this is never going to happen and I wasted months on my life stressing about a garbage company with garbage customer service. I call to speak to someone who again says "nothing I can do" and I decide to cancel my order and place one on Wayfair. Guess what? I receive it 7 days later. I truly regret ever having considered giving them money. It is clear why they are going out of business all over the country - they have poor management, shitty manufacturing, no organization, lack of communication to customers and the ABSOLUTE WORST CUSTOMER I have ever experienced.
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February 2021 by Nicole E.
The gateway department store to any mall for us. Two story, as with any mall. Not sure why but any mall we go to, if there's a Macy's, that's where we enter the mall. It's our focal point to get back to the car as well. We always take a turn through the men's section and the shoe department too.
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December 2020 by Eva H.
I like shopping at Macy's a lot ,however bathrooms especially on second floor is beyond discussing!!!!!! Look around management....the wall supposed to be white there black from dirt ....shame on you Macys. Everybody's talking about hand sanitizing, cleaning everything -all the time ,Well I don't think anybody clean this bathroom for a long time .I will strongly recommended store manager visit those bathrooms maybe once a day !!
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December 2020 by Anita B.
Furniture Department Sales persons: Fannetta Watson and furniture store manager: Scott Juzswik Were notified of damage. Was told 2 weeks or so after delivery (mind you it's the Thanksgiving and Christmas holidays) that they will pick up damaged on delivery furniture and credit me and then RE charge me after writing it up, or offer "undisclosed compensation amount", get the furniture now (both options do not offer furniture for sitting on now and order and delivery will take up to 3 months) and bill once furniture is done. Neither option offer the company just ordering non damaged items and replacement while leaving billing (paid in full) and current furniture to sit on - not only for daily living circumstances, but especially during holidays after waiting since JULY (it's now DECEMBER) for furniture. If I could - I would give a ZERO -0 for this review.
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July 2020 by Heather M.
The employees are very kind here. However, it's a shame their employee has NO air conditioning and no fans. It is 85 degrees outside today and it's cooler outside than inside of this Macys! The employees told me it's always this miserable hot in the store during the summer because they won't fix the air conditioning. We could barely stay in this store more than 30 mins without dripping sweat.
