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August 2023 by E Jackson
Fast replacement of the broken sound bar. Customer service was wonderful. Really appreciate the support and commitment to quality.
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July 2023 by Marni Foster
Michelle helped so much by explaining how things measure up, the separate costs, possible discounts and promotions. She was helpful picking out pieces and fabrics.
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June 2023 by Laura Farone
My son saved up his own money to buy a LoveSac. We went to the Novi LoveSac and Michelle helped us. She was very patient with my son and gave him information on a couple of items that he was trying to decide on. She didn’t push the sale, rather she gave him some ideas on how to see which one would be best for him. We went back a second time and Michelle helped us again. Still very patient and customer focused. We will go back to the Novi store to see Michelle rather than shopping at a LoveSac closer to our home. Thank you Michelle!!!
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April 2023 by Daniel B
This particular Lovesac store is amazing. Above all else it is my favorite and as long as Michelle is the manager here I will never go anywhere else.The product is also absolutely amazing. Not only is it modular but it is highly durable and so is the fabric.I have enough pieces to have a couch, love seat and turn it into a queen size bed or a sectional.The warranty is the best around.Also, Michelle is the best manager of any store I've been to.
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April 2023 by Shawntez Crafter-Griswold
Robert and Michelle were fantastic though the whole purchase process. We got the best service in the showroom and they both were very responsive to questions! The fact that Michelle checked in to inform me of my delivery and its progress was just fantastic. I never had this type of connection at a furniture store before. It was super refreshing, can’t wait to buy more from Lovesac in the future.
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March 2023 by Kristi V
I really like my Lovesac sactional. Being able to purchase new covers and change the look is great and that you can wash them is even better. The staff is so friendly and helpful.
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February 2023 by Morgan Varesi
Michelle was our saleswoman at the Novi showroom and she was great! Answered every question we had and totally rocked putting an order together for us. We haven’t received the couch yet but I am already so impressed with shipping. We ordered our couch on Monday and I was updated last night that delivery will be tomorrow! Will update review in a month.
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January 2023 by Aric Cohen
So far our experience at Lovesac at Twelve Oaks has been exceptional! Michelle assisted us with designing our setup and has given us all the necessary information about what to expect when our sectional arrives. She is very knowledgeable and made sure all of our questions and concerns were addressed before placing our order. She even texted us to let us know the shipping status of our order. Thanks Michelle!
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December 2022 by Megan Acho
I had a pleasant experience. The sales associate was able to map out our living space in front of us and determine what we can fit in our space. They have blocks to show the infinite amount of configurations you can do with your pieces, which makes the process less overwhelming since you can visually see it. From there, we just had to pick out the fabric and cushion type and the sales rep was very knowledgeable and provided us with good feedback for us to make a well informed decision.
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November 2022 by Meghan Irving
Wonderful customer service! We have purchased two sets from Michelle and she was very helpful. The Lovesac is incredibly comfortable and the covers are so durable.
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November 2022 by Keith Gulick
Great people to work with, she was fantastic as always. I will continue to recommend Lovesac and highly and I mean highly recommend visiting the showroom in 12 oaks mall Novi. It makes it so much easier to decide what you need with an expert guiding you through the process and bonus points you can feel and see the fabrics first hand!!!
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November 2022 by Rosalie Tocco-Bradley
From the moment we walked into LoveSac, Michelle quickly and professionally addressed all our needs and questions. She even had other customers in the store but she was sure to acknowledge and help everyone. And she is very knowledgeable about the product. She made that sale!
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October 2022 by Jennifer Doyle
Such a wonderful experience at the Novi location. Michelle and Victori both went above and beyond for us. Spent time going over every single detail and question we had. They even Told us about additional promotions to help save us some money. Definitely will be going back.
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August 2022 by jordan clark
Michelle at Lovesac was extremely proficient, helpful, and informative. Michelle made the purchasing process stress free. I cannot wait to receive my Lovesac!
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August 2022 by Rachel DelDuco
Hello, Today my husband and I went to the Lovesac store in Novi, MI at Twelve Oaks Mall. As soon as we walked into the store the employee never even welcomed us. She continued to text on her phone on and off throughout the entire 30 minutes we were there. We drove an hour to this store so that we could get further in depth answers regarding the configuration we are looking at purchasing. A $16,000.00 purchase at that. This employee started to write it down for me when I asked for it however she then decided to scratch it off at the end and even tell me it wasn’t necessary to even know her name. The internet was down at the store so she wrote us down an estimate after multiple times asking for one on a sticky note. Every single question we asked her the response was in an annoyed manner. To be completely honest our entire experience was ruined. She was the rudest most unhelpful in person employee I have ever witnessed. We are very upset with our experience and after this we will not return. We are so upset we are even debating if this is the company we are going to buy from even though we love the product from what we have seen online. I want a follow up call with either the store manager of this location or the district manager. I would hate for anyone else to have the same type of experience as us.