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October 2023 by Jeannie H.
Loved my experience working with Lenore. She and Robby provided great customer service and I truly enjoy my vehicle!
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September 2023 by Vishal D.
My experience at Land Rover of Novi was phenomenal. When purchasing an SUV such as a Range Rover, I expect to have utmost service and dedication. All questions were answered, concerns were addressed and confidence strengthened regarding my decision to pursue this car. The team at JLR of Novi delivered! I can't say enough great things about Tony Malouf, Robbie Ghanem and David Abou-Ali! Thank you all for the process of getting my dream car! See you in a few years for the full electric version :)
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August 2023 by Amanda Maniaci
Adam was efficient and informative. He provided timing updates seeing that I had an infant with me, he was conscious of our schedules. Our family appreciates thoughtfulness. Another associate said hello and gifted our child one of their stuffed foxes. Thank you for the great service, detailed explanations, and follow up steps.
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July 2023 by Shawn Thompson
Adam & Lenore are the best duo!!! Made my first service appointment smooth & quick!
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July 2023 by Lacey A.
My experience at Land Rover in Novi has been GREAT! I reached out to Ted Sims because I was referred to him. When I first reached out I wanted to lease a Evoque back in December of 22. The numbers weren't affordable at the time so I told Ted I would check back in with him. After reaching out a couple more times, Ted finally found a deal for me! This is my first Luxury car and Ted made me feel like I was family. Doing what he could to make this deal work within my budget and dealing with my nonsense, HAHA! When picking up the car, he had it all set up in a private show room for me with A BOW AND CHAMPAGNE! Loved this experience and referring all of my family and friends to him! Thanks Ted!!
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June 2023 by Wayne J.
Awesome customer service in the parts department, friendly, over the top helpful, Highly recommended
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May 2023 by Anthony Pittman
Lenore was the absolute best. She has the best energy and worked with us great. Very knowledgeable and got us our dream car!
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May 2023 by Kt G.
If I could give this dealership 0 stars I would. If you did not purchase directly from this location please don't bother going into their service department. The service supervisor was very rude and asked me " Why didn't you take you vehicle to the Troy Location because now I'm trying to clean up their mess". I was told that it would take 30 minutes to change the tire and after 2 hours I was sent home with a spare because they discovered they ordered the wrong size tire. I was very uncomfortable with being there alone as a woman with a man speaking to me in that fashion and would not recommend anyone support this location unless you want horrible service.
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April 2023 by Jimmy Banish
Adam was a pleasure to work with along with the support of Johnny. Adam provided consistent communication during my whole service timeline and was onsite to greet me when I came in to pick up. I've worked with my fair share of dealerships and Land Rover Novi surpasses all of them with service.
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February 2023 by zein soufan
Worst customer service they never return your phone call, or put u hold for ever That's why you shouldn't buy a Range Rover.
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July 2022 by Marquel H.
I purchase a used Jaguar XE yesterday and I was beyond please with the service I received. Linda, the receptionist was warm and engaging. Tony Cross, the sales manager, had all my paperwork in order and the process was very efficient. He was engaging and very accommodating me. He even gave me some really nice Jaguar key chains for my key fobs. In all my car buying experiences, this was one of the most painless. I was assured by the service advisor, Griffin, that I was getting a great car and that I should call if I had any questions. The entire staff seemed professional and invested in the customers. I know that this dealership recently was sold to Fox Motor Group. It seems that they are working hard to make car buying a great experience.
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February 2022 by Helena Boulding
Always wonderful to be serviced by these guys, today I had the pleasure of working with Johnny. They got my RR serviced right away, now she's like new
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February 2021 by Frederick Wright
Routine vehicle maintenance handled without a problem. Even found a couple of minor issues, that were addressed.
