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April 2024 by michelle finnson
Good product made in USA!
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April 2024 by David Orlando
The showroom is beautiful and the staff was friendly and helpful
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April 2024 by Bob Home
Kristian was very knowledgeable and friendly. Helped us decide on exactly what we wanted.
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April 2024 by Chuck Carpenter
Awesome experience from the time i met my salesman.
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April 2024 by Nico Romero
Michael - The Recliner Whisperer!5-stars all the way for Michael, our La-Z-Boy recliner guru!From the get-go, Michael was like the encyclopedia of recliners, knowing all the ins and outs. He's the Sherlock Holmes of comfort, deducing exactly what I needed in a jiffy!His customer service? Top-notch! He answered every question with patience, making the whole process as smooth as the recliners he sells.But it's not all business with Michael; he's got a friendly vibe that makes furniture shopping feel like a fun hangout with a buddy who just happens to know a ton about recliners.Buying from him was a breeze - efficient, clear, and followed up with a friendly check-in to make sure everything was perfect.So, if you're on the hunt for a recliner, seek out Michael at La-Z-Boy Novi - he's got your back (and your comfort)!
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April 2024 by Carolyn Cannon
Professional, knowledgeable and pleasant
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April 2024 by Fran Cohen
Angelo, the store manager, worked with us. He is quite knowledgeable and made our selection process easy. It was a pleasure to find the right product at Lazy Boy and to work with him.
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April 2024 by Mrs cheryl tedder
The agent was very kind, patient and knowledgeable when I explained what I needed. The wide selection of chairs was nice. The store was light, welcoming and each setting very appealing and eye catching.The experience was relaxing.
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April 2024 by Aaron Vaughn
I worked with Angelo Williams and had a really good experience. He wasn't following me around the store and gave me time and space to wander around on my own. When asked questions, he knew his stuff really well and was honest and not pushy about anything. Would be happy to work with him again.
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April 2024 by Peg Moore
Mariah was *great*! (Beautiful people skills!) Tyler was very good! (Patient with my many questions!) The products: a generational and trusted favorite! Great inventory and per-piece options, too. The management just ok.
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April 2024 by Julie Krupp
Tyler is so knowledgeable, his expertise and willingness to help instantly set his store apart from competitors. Jessica is very creative and talented. I could not have confidently pieced my project together without her design vision and her assistance in articulating my needs and preferences. The end result is beautiful and cohesive. She even coached me on a few purchases that her store does not carry. I’m super grateful for my new space!
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April 2024 by Wendy Kastner
We had a wonderful experience ordering furniture at this store. The staff was extremely helpful, patient and knowledgeable. We love our selections!
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March 2024 by Chelsea Liebowitz
We had an amazing experience at La-Z-Boy! We walked in and the sales rep (Tyler/Robert) came up to us. He was kind and helpful. Asked great questions to help us think about what we really wanted - what do you like? What don’t you like? Showed us different options based on those answers. No pushy sales feeling at all!La-Z-Boy also has a free design service which we LOVED! We worked with Jessica and was an amazing experience. She came to our house to look at the space and help us figure out what would work best - fabrics and design. When we met with her at the next appointment, we were able to see a 3D layout of the room and the exact couch and accessories. We didn’t get what we thought we originally wanted - we got something WAY better!!We have nothing but gratitude and appreciation for Jessica, Tyler, and La-Z-Boy! Highly recommend!!
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March 2024 by Brian Kosakowski
Buyer beware. I spent over $3k on two Jasper leather recliners. Was told the extended warranty covers everything. After 18 months the leather is cracking on one of the chairs. Extended warranty people say the warranty doesn't cover it and lazy boy only covers it for a year. Now they wanna charge me $160/hour for a tech to come out and charge me for repairs. Completely disgusted. I feel swindled. I'll never buy from lazy boy again. NEVER!
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March 2024 by Maureen Langan
Shaun(not full name) was just amazing! No pushy hard sell just nice! He seemed genuinely interested in my purchase. Very easy to work with and funny! I gave my sister-in-law his business card because he was such a joy to work with.
