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May 2024 by Christy Svendor
Best Joanne fabric ever! The fabric selection is amazing ?
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May 2024 by Patricia Becker
Still a clean store and nice people
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April 2024 by Jim Marchionna
Great selection and friendly staff
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April 2024 by Mike Baker
My wife had a blast walking around Joanne's. ??
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March 2024 by Michael Swan
Got what I needed cheaper than Michael's. But disappointing selection of Easter crafts.
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March 2024 by Laurie Mince
It's disappointing when you try to support local stores but realize the only way to get the stuff you need is to shop online. If I have to shop online I'm going to comparison shop for lowest price and quickest delivery.
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January 2024 by S P
I ordered an online pick up order for items that all showed in stock. I picked up 1/4 of my order that week. The rest of my order has been and is still being shipped to Joann (Novi) in pieces over the past few weeks. I never ordered delivery or for anything to be shipped. Everything showed “in stock” at the Novi location.With each delivery the status says “ship to home” and they’re charging my credit card! It’s NOT. It’s being delivered to the Novi store and they’re fraudulently charging me and keeping my order.I called the Novi store and it just rings and rings after the first automated message. I called customer service and was on the phone over an hour and a half with no results. I emailed, with no results! Ridiculous!It’s fraud and against the law! Talk about a corrupt company. I’ll be taking action and will go longer be a shopping there. This is absolutely insane.First of all, how does a store receive shipments they clearly didn’t order then just keep them? Corrupt!Secondly, how do you charge a person when they’re not in possession of any of the merchandise and argue by saying it’s being “shipped to home” when clearly it’s going to Joann. Learn to use Google and see the address it’s going to is their own store not a residential address in a completely different city!
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January 2024 by Diane C.
Reasonable fabric selection. Minimal apolstry fabric. Little store help. Minimal register help. Unique items though and great sales.
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January 2024 by Noelle D.
I have shopped at Jo-Ann's for decades. There was a time when the stores were wonderful. Sales staff were enthusiastic, pleasant, knowledgeable and interested in your sewing project. Six or seven decades layer after many changes that's gone. Novi store is dingey. Sales staff couldn't care less about anything. I placed an order for a bolt , 8 yards of fabric. I expected it to be on a bolt board. When I picked up my order, it was crammed and scrunched into a small bag. When I freed it from its confines it looked like a wadded mess. Whoever filled my order ... enough said. Pictures are worth a thousand words.
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December 2023 by Beth S.
OUTSTANDING is the best description of my customer service experience with KAREN M! She made a last minute shopping trip a most positive one. Her friendly conversation made me feel like the only customer in line. This time of year can be stressful and hectic. Having to deal with the public can be BRUTAL. Karen M is the type of employee I wish I could have the pleasure of dealing with every time I go shopping. She is a true asset to your company! Thank again, Karen M!
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November 2023 by Dori Cassidy
Horrible customer service. I bought some things for Christmas. They threw them in a bag. They’re all scratched when I asked them or something was they pointed to somewhere over there no one knew what they were talking about not one pleasant person was in that store I like to write positive things, but I went there three times and I had a bad experience each time. Don’t waste your time there at least at the Novi location. Save yourself one time and go to Michael’s there much nicer there and they actually know if they’re talking about and they treat their customers with respect.
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November 2023 by alayna b.
Somebody please clean the skid marks on all of the toilets inside the women's restroom
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November 2023 by g235
Had what I needed in stock so that was nice, but I waited around 15+ minutes to get my call answer and it never got picked up.
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November 2023 by Kathy Kubit
Terrible online purchase experience. Ordered a halloween item marked "in stock" only to waste time that no one could find.Terrible customer service.
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September 2023 by Donna Przydzial
All the things I want to get was there think you
