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January 2024 by Brandon A.
I traded in my Infinti q50 for a Tesla model S about 2 weeks ago. I test drove it during the day, Tesla model S day time running lights are programmed to only come on when it begins to get dark outside. The lights also immediately turn off after you exit the vehicle so they can only be seen from the outside. When I got my new car home I noticed that the headlight was burnt out. Tesla is quoting me 3k to fix this. I called and very politely explained my issue and was reassured that my salesmen would reach out to me. This never happened, so for the next week I called every day trying to reach someone. I was connected with someone from financing who reassured me that a manager would be calling me on that day which once again, never happened. After calling again and again I was finally connected to a manager today who was very cold and told me that I all used cars are sold as is, and that there is service contract that I should have bought that would have covered this issue and because I didn't buy it, nothing could be done. It would cost them $150 to order the headlight and their service department an hour of their time to fix my headlight but instead I am scrambling to figure out how I'm gonna come up with 3 thousand dollars to fix the new car I just purchased. Very heartbreaking and shocking considering the fact that I have owned an Infiniti for a year and have been coming here for my oil changes, they were always so lovely and I specifically trusted them over any other dealership to sell me a car that had its most basic components in working order and if it didn't to at least disclose the issue and be honest about it. When I traded my Infinti in they told everything that was wrong with it so they certainly inspect their vehicles before accepting them as trade ins. They knew about this and hid it to make a sale and that feels very sketchy and dishonest, triple check any vehicle you purchase from here.
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December 2023 by Mlchael Mack
Fast friendly service.
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December 2023 by Evan Anderson
Service admin Adam was very helpful in getting my QX80 taken care of.Services: Tire rotations
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December 2023 by mavala sanchez
I dropped my vehicle off at 7am for an oil change. Which I was the first person to arrive . I was pleased with the Lyft service back homeI was DISPLEASED with the time it took to service my vehicle, 8 hours. Never once did the service advisor call to explain the delay. My oil change was complimentary, not sure if that matter but I was completely disappointed with the complimentary service provided.
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December 2023 by Ocie Irons
Professional, courteous personnel. Clean, well-furnished facility. May be a bit short staffed.
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November 2023 by T Newbern
Great customer service and care.
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November 2023 by Lawrence Coleman
Adam was awesome very pleasant to work with.Services: Auto battery replacement
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October 2023 by Srujan Ch
Great service !Services: Tire rotations
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October 2023 by Jerry McCabe
Perfect service visit.Services: General repairs & maintenance
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October 2023 by Roxanne Barr
I’ve been going to Suburban for a couple years and can honestly say this is the first time I feel comfortable giving them a 5 star. Past experiences have fallen short. I’m hopeful this improved trend continues.
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October 2023 by Trey Byrd
Infiniti took care of my car. I was there for some warranty work involving my engine and turbos and they took care of the issue.Service: Engine repair
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September 2023 by Veronica Kennedy
Always superior service and no wait timeServices: Tire rotations
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September 2023 by Elena Wright
Had miscommunication with service department on last scheduled maintenance for my vehicle, which led me to give them 2stars on last review. Jim Limage contacted me to see what happened. Fast forward I have a new vehicle due to me being a 9yr customer that wasn't satisfied. They took care of me like usually
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September 2023 by Jd Spin
Suburban Infiniti in Novi always takes care of me !! Keep up the great work guys !!Services: Vehicle Inspection
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September 2023 by Chris Knapp
Always treated like a special customer. Suburban Infiniti did an oil change and tire rotation and washed my car after. Thank you!Services: Tires
