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January 2024 by Brandon A.
I traded in my Infinti q50 for a Tesla model S about 2 weeks ago. I test drove it during the day, Tesla model S day time running lights are programmed to only come on when it begins to get dark outside. The lights also immediately turn off after you exit the vehicle so they can only be seen from the outside. When I got my new car home I noticed that the headlight was burnt out. Tesla is quoting me 3k to fix this. I called and very politely explained my issue and was reassured that my salesmen would reach out to me. This never happened, so for the next week I called every day trying to reach someone. I was connected with someone from financing who reassured me that a manager would be calling me on that day which once again, never happened. After calling again and again I was finally connected to a manager today who was very cold and told me that I all used cars are sold as is, and that there is service contract that I should have bought that would have covered this issue and because I didn't buy it, nothing could be done. It would cost them $150 to order the headlight and their service department an hour of their time to fix my headlight but instead I am scrambling to figure out how I'm gonna come up with 3 thousand dollars to fix the new car I just purchased. Very heartbreaking and shocking considering the fact that I have owned an Infiniti for a year and have been coming here for my oil changes, they were always so lovely and I specifically trusted them over any other dealership to sell me a car that had its most basic components in working order and if it didn't to at least disclose the issue and be honest about it. When I traded my Infinti in they told everything that was wrong with it so they certainly inspect their vehicles before accepting them as trade ins. They knew about this and hid it to make a sale and that feels very sketchy and dishonest, triple check any vehicle you purchase from here.
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April 2023 by Alana K.
very dishonest sales representative. i expressed i was prequalified through two lenders. i expressed the one i was going with to do fiancé is gls. the sales rep told me i was approved but the lender wanted the dealership to pay $2600. i asked why. because i never heard that before. i called the lender my self. and they told me they are selling the car for $3000 more than what it's worth. i spiked with two reps at my lender. the car sales person never contacted me to inform me they are going to run my credit with 3 other lenders. they did that with out my knowledge which is illegal. i have experian and credit wise down loaded. it sent me a notification immediately. i asked them for a inquiry deletion because my lender said they have to remove it. i asked the delear for it. he said they open at ten he will check when he get to work. i asked him what happen to it. he said he cant remove it. so since they are being dishonest. and sneaky they dont get my business. and i would advise everyone to stay away from this place. winston was not supposed to be my sales rep kevin was. he was more professional. so now i gotta wait to years for it to be removed. but instead ima go to a higher authority. they not getting away with this. i am a nice person. i was kind and respectful they are greedy. .
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January 2023 by Terry G.
We are so happy to have found our go-to Infiniti dealership. Our car had a difficult problem that others could not identify and fix. Suburban Infiniti of Novi technicians gave the car a thorough inspection of all its systems, identified and fixed the issue, then gave it another thorough inspection. We are extremely pleased with our service consultant, Robert Kelly, who was extremely professional and attentive to our concerns.
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July 2022 by A J.
Be advise with there warranty, it's a joke, do your research before buy it, it don't cover anything,
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July 2021 by Kevin O.
BUYER BEWARE. I drove from Grand Rapids, Michigan to buy a used 2017 BMW 540 earlier in July 2021. I discussed the car over the phone and was assured everything was in good working order, they sent me photos and told me that a multi-point check was done by a qualified mechanic. I test drove the car and it was really nice (as a BMW 540 should be!) when I lifted the hood after test driving for 10 minutes there was coolant seeping from a burst coolant reservoir manifold (which feeds the engine). This was not an unlucky coincidence insofar as it just happened. There was evidence of leaked coolant residue from other times the car was driven. The dried coolant has seeped right down through the engine block and all over intakes and cables. To say I was disappointed was an understatement as the car looked like a beauty and I had a bank note in my pocket ready to buy the car after a 2 hour drive from GR. They said this was an oversight by a mechanic which is hard to believe based on my untrained eye being able to spot the dried in and leaking coolant. The engine bay was disgracefully dirty and quite the opposite to the clean and slick front of house this garage portrays to be.
