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January 2024 by Brian Hay
Customer service is complete trash. Bought 2 boxes of protein bars there and was charged 20% more than what they sell for online. The manager Stephanie was so rude to me on the phone when I tried to explain this situation to her she said “ listen to me” in a nasty manner completely arguing with me. I will never go into a gnc ever again. Vitamin shoppe is way better.
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November 2023 by Ehsan Ghane
Stay away from the GNC Twelve Oak Mall store. The associate was very rude and disrespectful on Nov 28, 2023 at 5:30 pm. I had ordered items for store pickup. The GNC website showed items were available, so I ordered them. When I arrived to pick up the items, she tells me that I didn't have the items, so I reduced your items. I said that I had ordered four items, but she disrespectfully and in a rude manner tells me that she didn't have the fourth item, so she reduced the order. She was very rude.As I was dissatisfied with her service, I asked her to return the reduced items. She said she cannot accept returns because it's a store pick up. She said store pickups can ONLY be returned via mailing; they cannot be returned in the store. Later, in-store pickups can indeed be returned at the store.I will never go to this store again. She was very disrespectful.
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November 2023 by Mac Star
Associate at the store was rude, and clearly did not care to take care of our family. We must have not looked like the families she likes to serve.
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January 2021 by Jose Gonzalez
I needed a specially formulated vitamin pill. So i read robert a list of the ingredients to substitute the pill. They found 2 bottles similar. Thanks for your help Robert.
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December 2020 by Michael Watson
Ii told the employee that I was gaining too much wait due to the covid-19 lock down. Michael directed me to the weight pill I so needed to lose the weight. Thanks Michael
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December 2020 by Wang Chang
i would give ZERO star if possible, bought some items online but the manager at this store doesn't allow returning more than 5 items! there is NO policy like this written anywhere!
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December 2020 by Zhichao Yu
Terrible service. The Manager won't let you return and put you on hold. Don't buy anything there !!!
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January 2020 by Rebecca Black
Chris was very helpful and nice! I went in to ask about a specific product line I had seen and he helped me know what options were available. I’m a newbie to fitness stuff and he made it very easy to understand. He should make $750,000 a year.
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November 2019 by Chris Leep
Awesomeness! They have everything I need.
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October 2019 by Arnold Bruveris
Knowledgeable and friendly staff. Helped me with Keto diet info, supplements.
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September 2019 by Miyoshi L
No coupons so i didn't get what went there for, but i grabbed my favorite protein bar and a new flavor
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September 2019 by CGAR !
I went to this place on September 1st, and all I have to say is that the guy working there was one of the best people I've ever met at a GNC before, he was very nice and honestly I'm giving this a 5 star review just because of him.
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September 2019 by Rose Patient
Mike was very knowledgeable about GNC products and helped me find exactly what I was looking for.
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July 2019 by Big Mike
***NEW LOCATION LOWER LEVEL BY FOOD COURT*** Come stop in and check out the new store!!
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November 2018 by Katherine Henry
Great selection available and great customer service!
