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January 2024 by Alex Boydon
Super homey, friendly staff that helped us every step with getting a new watch
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September 2023 by Madie W.
Graeme is the first person to ever help me and sell me my first fossil watch, and will always be the only person I trust to help me. To him, I am not just another sale, but someone who is going to walk out of that store knowing I made the best decision. The honesty, and confidence I feel going to him and picking a watch is unmatched. I am very thankful for him, and this store. Thank you so much for not only my watch, but any and everything I've bought (and my boyfriend) has bought from this location. Much love, and great vibes to all that are there!
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August 2023 by Audra D
The best Fossil store in Michigan!Staff is kind and resourceful, the store is clean and well organized, and the store manager Donna is WONDERFUL to work with!
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July 2023 by Saanvi Divyaa
I stopped by this store earlier this week to do some window shopping and was APPALLED by my experience with the older lady Donna. Truly I felt UNCOMFORTABLE and pressured to purchase something I was not ready for. I was just getting ideas for my daughter’s birthday but she made it a mission for me to BUY. Im not sure if she is new to Fossil, but they need to revisit their customer service and retrain their employees. I will not be shopping in a Fossil store again after this. When I went home and saw the bag/wallet I bought were cheaper on Amazon I thought I might cry. Brick and Mortar stores are struggling because of bad customer service like this! So unhappy!
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June 2023 by Alyssa Horton
This is a great Fossil location. I’ve purchased several work bags and now a hybrid smartwatch from them. Everyone is always friendly and helpful. Nobody has ever been pushy or demanding. I’ve never had a negative or high-pressure experience. It’s always worth the trip to Twelve Oaks for this store.
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June 2023 by Kristi Deshmukh
Not helpful staff, store not upkept well, a mess. did not help me with my watch and sent me back to the outlet store. will not come båck
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May 2023 by Alex Schaefer
Terribl experience here. Staff were rude
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January 2023 by Rick
This location is great. The employees was very helpful with my purchase.A lady's smartwatch
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December 2022 by R X
Graeme provided excellent customer service, very friendly and helpful!
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December 2022 by Cherelle J.
I recently accompanied my boyfriend as he purchased a watch for a friend of his as a gift for a milestone birthday. We were assisted by J, a new team member at this location. He was so friendly and knowledgable regarding the product. He gave us some decent options to look over until we ultimately decided on one. We thought the monogrammed option included with the purchase was the perfect touch! Thank you, J for being so helpful and making this experience a great one!
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August 2022 by Matthew Partsch
I was looking for a watch and a friendly salesman let me try on 20 watches!
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July 2022 by NinjutsuDensho
had no receipt, wanted to return, they were like its cool heres $130 credit buy whatever you want.
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July 2022 by Lars Lentz
Pleasant and helpful staff make this a great Fossil location!
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June 2022 by Jessica P.
My husband and I have always had a great experience here and the workers have phenomenal customer service. We were most recently in the week of our wedding shopping around and looking at watches. One of the female workers helped my husband try on so many different watches until he found the perfect one for our wedding day. They even adjusted it for him to wear it out of the store! We have always made it a point to stop in to look around whenever we are in twelve oaks. It is definitely one of the better stores in the mall. The photo was taken by K.E. Rogers Photography
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June 2022 by Jennifer Hodney
Had a amazing ? customer service experience. Dawn went above and beyond to help me find the perfect watch and watch band. As well as taking extra time to resolve a gift card issue. Overall a wonder shopping experience.
