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December 2023 by D M
This is a well-run branch (kudos to Mgr Julia) with great personnel. Shout out to Asst Mgr Lindsay for her excellent service and being so accommodating.
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July 2023 by Joshua Craft
This Branch of Flagstar Bank is great. Staff is very helpful and friendly. Highly recommended.
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January 2023 by mike birkle
Needed statements form years ago, they were very helpful in doing this for me. Only complaint is not enough bank locations
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November 2022 by Julie Bell
I have been a client of flagstar novi for about 7 months after banking w another institution for many many years i switched over to flagstar and the novi branch is closest to me i was intiteled to some perks due to the type of account i had i had not received what was promised so i dealt w julia the bank manager to resolve the issue she was on top of it immediately it was handled very quickly and she calledme back couple times i love this bank they truly care about there clients they want u to be happy i feel very important w this bank julia is amazing great custmer service i highly recommend this bank to everyone
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August 2022 by Marie Thomson
Pleasant people and quick, friendly service.
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May 2021 by Michael Van Steenburg
Great people and a very smooth process. The woman was extremely polite and she knew I was in a hurry so she acted like it was very important as well.
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January 2021 by S N
Been my bank for many years. No issues at all. Shayanne at customer service is absolutely wonderful - friendly and always remembers my name. Location works great for me. Never too long a a wait. Flagstar has an adequate number of branches in my area. Website is easy to use as well.
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December 2020 by Roman Skikun
Alecia Burke (at Flagstar at 8 Mile & Haggerty) was very conscientious about trying to find the highest-interest-rate possible for where my Mom and I could keep our savings. One of the options to whom she introduced us was Dennis Rotary, a Financial Consultant at Flagstar. Dennis was very patient, helpful, and un-pushy in explaining various annuities (available through Flagstar) to us and to answer all of our questions about them. He was also very accommodating & helpful in setting up some of my savings in a highly-rated, guaranteed-principle, guaranteed-interest-rate annuity. My Mom & I greatly appreciate Alecia's & Dennis' great service to us, as well as that of all of the other bankers we met at Flagstar's 8 Mile & Haggerty branch (Rasha, Daniella, & Paige) & 10 Mile & Novi Rd. branch (Dan & Tabitha). Gratefully yours, Roman Skikun, Novi, MI
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March 2020 by Drew Goebel
Julia Brim, the Financial Center Manager for Flagstar Bank in Novi, runs a well personable and friendly office!
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May 2019 by Joe Pieprzak
Wonderful staff. Prompt, friendly and helpfull.
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June 2014 by Jonathon Snavely
Horrible service. Atm only takes cards issued by their bank. And when you ask why they act like you're stupid.
