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November 2023 by Vincent Fairley
Feldman Kia/Chevrolet In The Heart Of Novi Michigan Is Number One In Quality Customer Service The Kindly Atmosphere Of Meeting My Expectations And Automotive Needs They Are Awesome.Sincerely Yours Mr.Vincent Fairley&Madeline Fairley Address Is:31150 Walden Ct,Apt,201 Novi Michigan,48337.
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October 2023 by Jerrold1515@gmail Rosenberg
It was excellent I wouldn't take my car anywhere else.the service lady was great
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September 2023 by Ron Jowers
Great people who know their business and will make sure that you are 100٪ satisfied before you walk ?♂️ out the door. Viola and Vivian were the ultimate in professionalism and made sure that I was completely satisfied with the purchase of my new Traverse.
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July 2023 by James Vander Klipp
When I arrived at the Kia dealership I was greeted promptly checked in by Jean. My service was completed a day ahead of the promised time and I was kept in formed at each step of the process by Jean. Thank you Jean, see you again for my next service.
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July 2023 by Christopher Perrin (SlyZombie)
Awesome service department. They took care of me quickly.
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June 2023 by Wendy Kitzman
I LOVE FELDMAN IN NOVI!!!! No matter what I'm having done on our vehicles, Feldman does not disappoint. We've bought 4 vehicles from Feldman of Novi. Charlie Webb is the best salesperson I've ever had the pleasure to work with.The service dept is awesome. Everyone in the service dept is just terrific to work with. I stopped by last week because I had several questions about the service I had done earlier in April. I was confused with the answers I was getting from the service rep I was talking to.When I pulled in I was immediately met by Bill, one of my very favorite service guys. Bill answered ALL of my questions and actually educated me on several things about my truck and the timing of certain service needs. The previous rep I was working with just didn't take the time to really explain everything like Bill did.I highly recommend Feldman of Novi for any of your future vehicle needs.Ask for Charlie Webb, he truly is the best salesperson because he's honest!! He won't talk you into something you can't afford.After your purchase/lease..... TAKE YOUR VEHICLE TO FELDMAN OF NOVI FOR YOUR SERVICE!!AGAIN, HONESTY AND INTEGRITY!!
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June 2023 by Patricia Sarna
As always, great service. The service lady Jean was very nice and put everything I needed done on the write up sheet. The texting method is great. It was my first time. It was great. The texts from Jean, came every couple hours. I picked my car up at about 5 pm. Feldman KIA is a good place to take your car. Thanks Jean.
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June 2023 by A Brouster
I had a warranty repair that was done quicker than expected. Very professional dealership. I visit when I'm in town.
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May 2023 by Ray M
My recent experience dealing with Feldman Automotive in Novi was deeply disappointing and frustrating. When I called the first time, they quoted me a down payment of $1500, but upon my arrival, they increased it to over $2000 without any explanation. This happened again when I called a second time, leaving me feeling deceived and misled.The final straw came when I made an appointment to speak with sales manager Ryan Plater about my concerns. Despite arriving on time, I was made to wait for almost 30 minutes before being told that Ryan was absent. I saw him peeping through the glass window, which was both unprofessional and disrespectful. While his secretary, Carrie Schroeder continued to notify me that he was not in the building.What really set me off was the way Mr. Plater confronted me outside of the dealership after I had complained to his secretary about the situation. He ran out to my car, banged on my window, and told me never to return. As a customer, I expect to be treated with professionalism and respect, and this kind of behavior is unacceptable.Moving forward, I demand that Feldman Automotive make their sales process more transparent and ethical. Customers should be able to trust that they're being treated fairly and honestly, and that the information provided to them is accurate. I will be contacting Chevrolet and Mr. Feldman personally to make them aware of the situation, and I hope that they take steps to ensure that this doesn't happen to other customers in the future.In conclusion, I would advise anyone considering a new vehicle to think twice before choosing Feldman Automotive. In my opinion, their sales practices are deceptive and unethical, and they do not uphold a standard of transparency and honesty that customers deserve.
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January 2023 by Kahn Stein
Great service but if you purchase an oil change package, know that it has an expiration date. They dont tell you that when you buy it, found out when I had 6 left!
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November 2022 by David Freeman
All I needed was a replacement battery for my Forte. They had one in stock so I was in and out in a matter of minutes. The price even beat the local chain auto parts stores.
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November 2022 by Christopher Sternfels
Not a fan of Feldman Kia. My Kia had a recall and I asked for oil change while in for recall. Service performed standard oil change, although the manual stated it should have additional maintenance completed. Disappointed in lack of attention to detail.
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November 2022 by Amanda L.
Viola was a powerhouse of a sales agent when I walked in unannounced and requested to test drive a couple vehicles. She flawlessly executed my deal while she worked with at least four other buyers at the same time. I never felt rushed nor forgotten during my buying experience. The manager George went above and beyond to help us close the deal and was hands on throughout the entire process of my purchase. The wonderful support staff ladies (I wish I had gotten their names to give them their credit) helped coordinate my test drive vehicles in a timely manner and we're such a pleasure to work and speak with. They made sure that I understood how to operate my new Silverado 1500, got my OnStar and apple CarPlay all setup for me. This deserves A LOT of credit as I have been a Ford girl all my life and this was my first time ever driving a Chevy, which I could not be happier about! All in all, every single solitary person I encountered including all the middle men/women in between throughout my buying process was quick, efficient, knowledgeable, and caring. The Feldman Chevrolet Novi team is a force to be reckoned with and I'm beyond pleased to have had them on my team.
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October 2022 by Sue S.
Leased a car here recently. Price at closing was higher then agreed upon (in writing) deal. When I requested a mgr to discuss he said if you don't like it leave, I will have this car leased in a hour. Really?! There are many quality dealerships in the area, do you homework and read reviews.
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October 2022 by Byron u u Samora
Horrible service, trying to buy truck from out of state. Minimal help from salesman, then told I'd be charged $2000.00 more because i was from out of town. Will never recommend. Stay away!