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November 2023 by kayla wiltshire
This is not for this location, but the company as a whole. This company is by far the worst I’ve ever experienced when it comes to customer service. I ordered a shirt online, it took over 2 months to arrive. The sizing is inaccurate so I needed a smaller size. I attempted to contact their customer service 3x, each time sat for over 30 mins with no response at all from the company. I just wanted an exchange, but it wanted me to return the product at a cost of $10 and then reorder. I will never order another item when I see it comes from fabletics.
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September 2023 by Scott Fritz
Great store to pickup some active wear! They for sure remember their regulars, I don’t remember her name but one of the blonde girls remembers my size and my orders everytime I come in. She’s always such a great help and very attentive!
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September 2023 by Richard Collins
My son loves the clothes, a little pricey but not crazy like lulu. Look for the deals and it is great.
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July 2023 by Katherine Wilson
The location in Twelve Oaks closes about 40 min before their hours posted online. Fair warning if you're planning on making the drive.
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May 2023 by Nikki Nichols
Would recommend finding a new leggings place (no not cause of the vip that is what it is) but because the legging quality is cheap and has gone down hill. Used to love fabletics but my latest order was so terrible. Terrible quality, terrible holdup, says high waisted but surely isn’t, threads come loose, for the colored leggings, the color is faded and sad. Find a new store this one isn’t worth the price.
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April 2023 by Brooklyn Hill
favorite store!!! all of the employees are always so helpful! love all the new collections every month!
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February 2023 by bless one
Don't like that I have to pay to be vip member so crazy ,we're supposed to get discounts not pay extra though our vip I will never use mines
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December 2022 by Richard Lehman
The staff was very helpful.
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December 2022 by Sandy Eyl
Everyone working at the 12 oaks location was very helpful. Iwish they had more colors in all sizes in store.
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December 2022 by Nifiah Reid
I love Fabletics at 12 Oaks Mall. Louis and his staff are great. It's always a fun time to shop.
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December 2022 by Amar Patel
This company is a subscription like where you pay to get the clothing for a cheaper price. Doesn't make sense and none of the clothing I looked at had a price on it. The VIP exclusive members did get a discount but you gotta pay to be a VIP member
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December 2022 by johnny yaacoub
Louis is the man! Very helpful, explains everything to all the customers, knows what he’s talking about and very friendly.We’re going to keep on coming back to this store as long as Louis is still working there!
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December 2021 by David Villegas
Nice new place for me.
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December 2021 by Ellena
The website for this company offers terrible service. The customer support system is incompetent. Their subscription program is deeply flawed. If they can't supply an item you already placed an order for - they cancel your entire order and you lose all the other items you took forever to select. Ridiculous business.
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December 2021 by Heather Dunn
It doesn’t even deserve one star but,The worst company I have ever dealt with. I don’t leave reviews but this place really got on my sh*t list. They’ve been charging me for months without my knowledge and won’t refund my money. Customer service is a complete joke! I will never purchase anything from this company again!
