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September 2023 by Bobby
This is a review of the Twelve Oaks location, not the shoe brand, which I love. I had an online order shipped here because I don’t have a secure location at my apartment for deliveries. I’ve tried shopping at this location several times—probably three or four—since I moved to the Detroit area. EVERY TIME I have tried to shop they are closed for a break. I’ll remain a dedicated Ecco buyer, but will not bother trying to return to this location.
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September 2023 by M Robert
Great experience buying some terrific shoes today. Our sales person Summer did an excellent job helping me find exactly the type of shoe I was looking for. She is friendly, professional and a great representative of the Ecco brand.
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May 2023 by Michelle Khan
Very disappointing experience. Stood outside for 30 minutes and left.
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February 2023 by Haile Mengistu
Great customer service
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November 2022 by Ms. Marcell Vee
Visited it on Sunday waiting to get into the cheesecake factory and we had a wonderful wonderful conversation even though we didn't even make a purchase.... would go back any day they have a great selection of shoes as well!
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November 2022 by Maximiliano Edgington
Excellent customer service, helped me find the right pair of shoes!
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June 2022 by Theresa Capelli
Picked up shoes. Everything went smoothly.Sales rep was pleasant.thx
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April 2022 by Ms. V
Visited it on Sunday waiting to get into the cheesecake factory and we had a wonderful wonderful conversation even though we didn't even make a purchase.... would go back any day they have a great selection of shoes as well!
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February 2022 by Aamoo Patil
Love their shoe collection. Impeccable quality with style and comfort.
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January 2022 by Jacob Baisch
Very friendly staff the store was clean and very well organized the worker that helped me had allot of expirence with the products and the differences inshoe models I asked what the most comfortable shoe ecco sold there and had a shortlist ready and shown to me tried a few pairs on got sized correctly I wear a smaller size than I thought would not have known unless I went in
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December 2021 by Sandra Kowalk-Thompson
Such a limited selection of Ecco's in Lansing. Love the Twelve Oaks ECCO store! Donna was super patient and incredibly accommodating and helpful!! Thank you!!
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June 2021 by Wendy Ryba
Great help . !
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November 2020 by Michael Thornton
Love their shoes!!!!
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December 2019 by Vincent Wells
Really nice store, with helpful employees. I wear a size 14(48), the employee searched and searched for the shoe and size, I wanted and found it 2 states away, The shoes are the bestest (had to make up a word) I've ever tried on. I'm glad that I stopped in there.
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March 2019 by Grace D.
Fabulous service! A great selection of men's and ladies shoes. It was hard to decide which shoes, because they all fit so comfortably. The sales woman was so knowledgeable, patient and professional. She went above and beyond. We will definitely be back for our next pair of shoes, maybe even boots.
