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November 2023 by Jason Moore
Excellent experience…truck was perfect…check in was easy…would recommend working with Compass and U Haul anytime! Thank you!
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November 2023 by anastasia lucas
LeeAnn was so friendly and informative! Nobody likes having to move, but she made this part of the process so much less awful
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November 2023 by Viren Patel
Had a great experience renting out the U Haul truck from this location; The manager is very honest and supportive! Appreciate the service!!
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November 2023 by Shaletta Mougoué
LeeAnn was excellent and made the pick up process super fast and easy! Love that Compass Storage offers convenient drop off and pick up after hours. Will definitely use this location again for my next Uhaul need!
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October 2023 by Kristen Jackson
Leeann was amazing! I reserved the wrong size unit and received the nicest phone call after explaining what they had to offer! Shortly after i toured with her and her customer service was amazing!
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September 2023 by Child Be Safe
The Compass Self Storage Manager, Danielle provided phenomenal customer service! My entire experience with the Uhaul Truck rental was superb!
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September 2023 by EK Thomas
I’ve rented from other “Uhaul” locations and have been less than impressed. Compass is a professional full service storage and moving company that takes service to a new level. LeeAnn is a gem!! I was in and out in under 5 minutes. I’ll be back for certain.
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September 2023 by Zachary Ransom
LeeAnn was an absolute delight. Their speed and customer service skills are far beyond 5 star!!! Made it super smooth and easy. On Labor Day too!!!
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September 2023 by Randall Kupfer
Leanne was incredible to work with! She worked with us to find the perfect storage unit and took the time to make sure we understood everything about the property which was very well maintained!
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August 2023 by Jack Kou
Leanne was informative, friendly, and helped us secure a unit we needed for our family’s move! Rates were competitive and the facility was clean and secure. Happy and satisfied with our decision to choose Compass.
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August 2023 by Sumin Thomas
Rented a 10 foot U-Haul truck for a local move. I picked up the truck on 8/5/23. I opted for the mobile check in/out but the app was clunky and I hit a snag. I went inside, the chubby white woman was rude, thoroughly unhelpful and a pos. But I shrugged it off, what can you do. Truck was definitely older and I wouldn’t trust for a long haul, but it worked well for my 8 mile round trip use.At vehicle return, the app worked well. Because there is no visible key drop off box outside the facility, I went inside. I stepped about two steps in with my toddler, when the same woman yelled at the top of her lungs: key drop here! So I dropped the key at the counter and as the woman was helping two white men at the counter, I didn’t interrupt while I looked for a restroom. Again, the woman yells out startling my child and myself, “Excuse me, is there anything else I can help you with?” After she told me location of the restroom (ie through the double doors to the left) she went back to a soft and friendly tone to the men she was helping. Her tone, yelling and behavior throughout both 5 minute interactions, were unwelcoming, unhelpful, rude and obnoxious. I mention race because I don’t know her name, micro-aggression exists and she clearly was treating the two white men with respect and decency yet with me she chose to yell and be unhelpful.If you need to rent a UHaul truck, try Estate Storage in Novi and 9 mile. I had a great experience there previously and truly wish I had gone there instead of Compass self storage.
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August 2023 by Andrew Linney
LeeAnn was super friendly and amazing. Great customer service. Safe and clean facilities. Definitely recommend
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August 2023 by Chris Phelps
LeeAnn was absolutely amazing with assisting us with our rental needs. Would recommend this place in a heartbeat to anyone who is looking for extra storage or moving assistance.
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July 2023 by Lauren Evasic
Great facility and staff. The sign up and loading process was super easy. Indoor climate control spaces are very nice.
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July 2023 by Daniel Woodward
Leeann was very helpfully with all needs and questions and was extremely polite. 10/10 would come back here for any rentals in the future.