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August 2023 by chan woo yun
Brian, sales crew, he was so helpful and knowledgeable.So he is awesome.
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April 2023 by Nevila Kaso
The staff at Club Monaco at Twelve Oaks are terrific! Craig, Brian and their staff are very helpful, knowledgeable and go above and beyond to ensure highest customer satisfaction. Well done!!
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March 2023 by Saad Gasgous
The people working there are very nice and helpful, the stuff they have in store is good quality and has a very nice design.
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March 2023 by Lauren Sell
Craig was extremely helpful and great to work with.
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December 2022 by Jane Cao
I’ve come across multiple issues when purchasing and returning items at this store last week. When purchasing, the price on receipt charged me more than the item label tells (don’t know why — they scan the barcode on the label and the price pop up on screen was not correct and had to be manually adjusted). When returning online orders, the system refund less money than the amount I originally purchased the item. After I realized the issue, they tried to refund me the price difference for the returning order, but it turns out my card was additionally charged for the price difference rather than being refunded.I really like their clothes — their design and quality are good, but do look at ur receipt carefully to avoid potential system error when you purchase/return items.
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June 2022 by ابو عزوز
(Translated by Google) The experience was excellent and professional in performance, thank you(Original)التجربه كانت ممتازة واحترافيه في الاداء شكرا لكم
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June 2022 by Matthew Kowitz
I've shopped at Club Monaco since the 90's and will never get enough of this brand. I don't live anywhere near a store now, but was in South Florida over the weekend and drove out of my way to make it to the Club Monaco in Boca Town Center.I bought a few things and wore a new outfit that night. Fast forward a couple days later and I'm home unpacking only to find out that a shirt I bought has a hole in the seam. So I called the Boca store several times and no one picked up. Something wrong with the phones? Then I called the customer service number. They can send me a new one but can't take back the old one. Hmmph.Then I remember that I know the store manager Brian at Twelve Oaks from long ago when I lived up north. I gave the store a call in the hopes he still worked there. Not only does he work there, but he answered the phone and didn't skip a beat helping me remedy the issue. This was not his problem to solve and he did so graciously and efficiently. Thank you Brian and Club Monaco Twelve Oaks!Also, big props to the Boca store for the lovely layout and generous service (they steamed my new outfit without a moment's hesitation and the store was positively beautiful).
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June 2021 by L L
In addition to the typical clean store, attention of the staff, and nicely displayed products, I would like to mention the Store Manager (I do not believe I may say names, so I will call him "Mr. B"). Mr. B has been amazing to work with on more than one occasion. When I had an issue checking out, he researched in his system, called other stores (where I had shopped), and did absolutely everything to resolve the issue. Another time when I had a return and did not have all the paperwork, he worked with me (and it helped that he remembered when I made the purchase) to make the return completely seamless. His attention the detail, going above and beyond (even past closing time), polite, friendly, and eagerness to help solve anything is greatly appreciated. I would highly recommend "Mr. B"'s Club Monaco.
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January 2020 by Michael Thornton
Love this place.
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July 2019 by Sikay S.
Bryan the store manager is amazing, would definitely shop here again. He went above and beyond!
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February 2019 by Carla Pearson
Staff was attentive, process was quick & efficient.
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February 2019 by kenya hoyle
Beautiful clothes!
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January 2019 by Qaiser Shafiq
Nice selection of pants and jacket 😎
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September 2018 by Erin Stallworth
I found my new love! Lol
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August 2018 by laura Wool
Go for the sales area. Chances are high to get super cute pieces with super low price