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April 2024 by Tiana Brennan
Went today with some shoes and torrid clothing. They unlocked the door and walked away, didn’t open or say anything to those of us standing outside. Staff was rude and for lack of a better term snotty. They kept two items and offered $2. The person I was with brought three bags, some items still containing tags and she left with three bags. The one item from her was offered $.90. What a joke. I’ll find a shelter or something that can use them before I go back to this joke of a store. I tried once before. Walked in right after they opened but told me it could be the end of the day before they would contact me. They had a bus coming in that day. Now if you don’t take appointments why is my stuff delayed for an “appointment”? And if I didn’t come back before closing my clothes would be donated. I don’t recommend this place at all. I wasted gas to be insulted.
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April 2024 by Kristy Norman
Ordered a bag online. Everyone was very helpful when I asked questions. It was packaged great and shipped when promised. Thank you!
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November 2023 by Anita James
I'm not sure what scale they use. I had more than a dozen items, mostly new and was offered $20.10. I didn't notice until later that she told me she kept ten items for that price when there were at least eleven. My receipt shows one Torrid top when she actually kept three. They were all brand new in the plastic. Could it have been a mistake? I think not. I won't be returning.You can get decent deals but when you're selling, they sell you short. I now remember why I deleted the app.
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October 2023 by Dia J
Had a very negative experience with them years ago. Thought about going back but reading the other reviews I’m sure they haven’t changed a bit. When MK bags were still very trendy I took 3 of my bags there. Mind you these were the nice ones with the lettering that everyone sought after. They tried to tell me they could not verify they were real. Hmmm even though every one has the inside label that really can’t be duplicated and I even had a receipt for ones. One she said I’m not even sure why we couldn’t take this one. Smh. You also can search the tag where they have the barcode and numbers to verify it’s real. They literally said they couldn’t even accept 1 bag.
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October 2023 by Lorena Vazquez
Love the store all the lady’s here are absolutely amazing great customer service
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October 2023 by Naomi i
Amazing place, I always come here with pleasure and leave with great finds ❤️
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October 2023 by Ty Eagle
Awesome store and amazing staff! Always great stuff!
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October 2023 by Lisa Alexander
I really enjoyed my shopping experience. Staff very friend.
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October 2023 by Sharese M.
The service is expectional. I love this store. great customer service. Great store to sell gently used item
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September 2023 by Jodi F.
This Clothes Mentor is vast in selection and has incredible finds since the move to its newest location. Prior it was very hit or miss. Now it's almost always a hit. Most prices are reasonable for curated resale and the brands they carry. Some stuff can seem high still, especially upper end brands or if something is NWT, regardless of brand. If you usually go to thrift stores, some stuff may seem pricy for used. But it's usually in better condition since they don't take in everything that comes their way. And it's 90% brand name, versus discount store stuff, though some target, tjmaxx and old navy slip through if it's a style they feel will sell. I do think they take in "name" stuff like lululemon that has more wear or older styles just because of the name. While other brands, they strictly use date codes and won't take if it doesn't look close to new. Kinda interesting. One note: if you sell to them, you likely will have a few hour wait. And be prepared to be in shock at the prices you get offered. They are up front about this saying they pay you 30% of what they will sell if for and then they sell at a large % off retail. But this is how they can stay in business. So It's a good way get rid of stuff you want gone but you won't make a huge some of your money back from selling. They know what sells and they know how to buy low to sell as they do and stay afloat so I don't blame them. Either way, I enjoy it and like stopping in to see what's new. I rarely leave empty handed. Often with a big bag full of new clothes and stuff.
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September 2023 by felisha gaskin
i dont like the selling process ! the wait time is awful , just to be insulted by the offer lately , wait is too long & needs to be fixed.
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September 2023 by J and B
Decided to try this store out! Super cramped and unorganized, the staff is rude and snotty! Bought a couple of items but not overly impressed overall! It was hard to find anything! Seemed dirty too! Never greeted by anyone!
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August 2023 by Colleen Podlaha
My first time here but wasn't happy with them. Gave me $7.50 for 3 items never worn and had tags with prices. Will never go back. Should have gone to clothes consignment in Northvillewould never say if not back by 6:30 will donate.
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June 2023 by E Ashley
So I turned in more than 100 dollars worth of Coach items, I was paid 108.00 so I go to the atm I have 50, 20, 10,10,5, and 3 singles which equals 98.00 dollars. I was shorted 10 dollars, I do not carry cash ever! So no cash in my purse, wallet no where. Yet they were not short. So I am to believe them yet why don't they believe me. I am so sick of places doing this. I must assume that Chase Bank does not know how to count either, Chase counted 98 also not 109. Never again
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May 2023 by E Lynn Mischung
So I turned in more than 100 dollars worth of Coach items, I was paid 108.00 so I go to the atm I have 50, 20, 10,10,5, and 3 singles which equals 98.00 dollars. I was shorted 10 dollars, I do not carry cash ever! So no cash in my purse, wallet no where. Yet they were not short. So I am to believe them yet why don't they believe me. I am so sick of places doing this. I must assume that Chase Bank does not know how to count either, Chase counted 98 also not 109. Never again
