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October 2024 by Mary B.
Owner and all staff ignore customers as they walk in. How hard is it to say hello? Welcome to clothes mentor?
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October 2024 by R Darin
I will never shop here again. The manager Karen at the Novi location was not just rude but actually unkind. I’m hoping to believe she was having a bad day because the way she was treating myself and other customers was not normal. 2 hour before closing she was already pressuring us to get out of the store and refused to help me when I asked her any questions. It was a very strange situation because we didn’t have any confrontation. She just chose to be very mean. It was honestly just weird . Sometimes you don’t get helpful customer service in retail, but this manager was purposefully trying to be rude to customers. It was disappointing after to going to Plato’s closet in both Novi and Ann Arbor. These stores are amazing. The girls there were so helpful and gently good, kind people. Not because it was their job and they had to be. But because they wanted to be and they take pride in their job. The clothing and the amount of high end clothing far exceeded what Clothing Mentor had. I am starting to wonder if most of their clothing is all online. The things they had in their store were not the types of clothing that they said they purchased and sold in their company info section on their website. Plato’s Closet gave me 150$ for my trade ins and a lot of it I thought I would be donating. Clothing Mentor didn’t take anything and all of the clothing I had was new and a lot still with tags. Every item I had was a brand they had listed on their website. My thought is that they are just not taking any clothing right now do to their inventory. Don’t waste your time! The manager is so horrible that she actually hurt my feelings . I take pride in being good to people and she went out of her way to just be unkind. I had to remind myself ( and kindly remind her ) that maybe she was just having a bad day and that I understood because I have them too. I can see this place going out of business soon. PLAT0’s CLOSET has a much better business model from what I can grasp as a customer. They have remodeled and expanded some of their locations even recently. Their clothes are all current and the organization is impeccable. I would def make the drive to the Ann Arbor store even if it’s a little hike. They have great product. I’m guessing a lot of the students take their clothing there. It is a more upscale area and they do stick to their brand list. I just read the review below me Return policy and I just wanted to let everyone know that they do not accept any returns. Plato’s closer allows returns for a full refund for seven days. I want to add on that. I just received a call from The general manager, Tony, who was Amazing. She was so thoughtful and so apologetic and does not Tolerate that kind of behavior from any of her team members. She was not at the store the day of the occurrence. Based on our phone call And how wonderful she was I will definitely Be giving the store another shot! Thank you, Tony. If anyone shops at the store, definitely ask for her and thank her for her wonderful customer service!
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October 2024 by L W
I would not recommend trying to sell here I brought in some stuff watched the lady look at maybe pull 3 things out if the bag and say they are good on everything about 1 minute after I handed them the bag if you do try, bring no more than like 3 items in basically new with tag condition or they will pass not to mention if you’re smaller than a size large it’s unlikely u will find anything in this store to buy really only the shoes and purses are decent but extremely over priced
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September 2024 by Heather H.
Extremely rude and unprofessional group of women. They act like their used garbage is worth more than treating a person respectfully. Now I know why there were no customers in the store.
Save your time ladies!
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September 2024 by A S
Careful buying items online and picking up in store. Although their website says that you get the same return policy as shopping in store, this is not correct. I asked to see the item before walking out the door but was told that it was a final sale and couldn’t be returned if I didn’t want it. I was told this was the corporate rule.
But here is what they list under each item online:
“Online orders placed for shipping are final sale. Online orders which are picked up in-store will follow the store return policy of the specific location the order/pickup takes place. Please contact the store directly for questions on their return policy. Should you find any issues with your online order, we would like to know about it and ask that you please contact the store.”
I recommend just buying in person if you can!
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August 2024 by Arlene Wilson
My granddaughter wanted to go to a thrifty store so we went online and we found this one and then a friend told us about this one too. They have some really really high-quality nice things somewhat reasonable prices.
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July 2024 by Food&Fashion in Detroit
Great inventory Great staff
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June 2024 by J D
Not sure if it is the construction, the poor lighting, or their store policies but this place is full of shade.
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May 2024 by Cindi Joachim
The employees are very helpful and explained their buying/selling process over the phone. They offer fair prices for most items. Great selection of designer clothing and handbags
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April 2024 by Tiana Brennan
Went today with some shoes and torrid clothing. They unlocked the door and walked away, didn’t open or say anything to those of us standing outside. Staff was rude and for lack of a better term snotty. They kept two items and offered $2. The person I was with brought three bags, some items still containing tags and she left with three bags. The one item from her was offered $.90. What a joke. I’ll find a shelter or something that can use them before I go back to this joke of a store. I tried once before. Walked in right after they opened but told me it could be the end of the day before they would contact me. They had a bus coming in that day. Now if you don’t take appointments why is my stuff delayed for an “appointment”? And if I didn’t come back before closing my clothes would be donated. I don’t recommend this place at all. I wasted gas to be insulted.
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April 2024 by Kristy Norman
Ordered a bag online. Everyone was very helpful when I asked questions. It was packaged great and shipped when promised. Thank you!
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February 2024 by Carol Wilkins
Awesome selections…Super helpful & nice!
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January 2024 by Jessica Kelly
Absolutely love this place
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November 2023 by Anita James
I'm not sure what scale they use. I had more than a dozen items, mostly new and was offered $20.10. I didn't notice until later that she told me she kept ten items for that price when there were at least eleven. My receipt shows one Torrid top when she actually kept three. They were all brand new in the plastic. Could it have been a mistake? I think not. I won't be returning.You can get decent deals but when you're selling, they sell you short. I now remember why I deleted the app.
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October 2023 by Dia J
Had a very negative experience with them years ago. Thought about going back but reading the other reviews I’m sure they haven’t changed a bit. When MK bags were still very trendy I took 3 of my bags there. Mind you these were the nice ones with the lettering that everyone sought after. They tried to tell me they could not verify they were real. Hmmm even though every one has the inside label that really can’t be duplicated and I even had a receipt for ones. One she said I’m not even sure why we couldn’t take this one. Smh. You also can search the tag where they have the barcode and numbers to verify it’s real. They literally said they couldn’t even accept 1 bag.
