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January 2024 by Matthew Muller
I cannot say enough good things about the staff here!! The team at the front desk and tells are very friendly and welcoming. The financial advisors and client service teams at this branch went above and beyond helping me solve some issues with my investments accounts. They were always willing to help me understand what was happening, why, and how we could reach a solution. 10/10 recommend them to anyone who banks at chase
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January 2024 by Kateryna Denysenko
I was thinking they are working till 5pm not 4:30pm.
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December 2023 by Ashok Reddy
Great location, friendly staff.
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February 2023 by Suba San
Before the staff in the bank was super good. Now there is a new manager and she is super unhelpful. For any issues , she says I can’t talk for the previous representative there. No owning of problems or taking accountability for their mistakes there. I had a issue with my account, the teller couldn’t help me. So she asked the manager to deal with it. When we explained to her the issue, she started saying I can’t talk for some other person. That some other person was the previous manager(chase representative). No customer relationship, no owning of issues from start-end, no accountability. The 5 keys they have put in display- not even one they follow. This branch was very famous for its customer service before. She connected us to customer service from there itself and customer service accepted that its the bank’s mistake that proper communication wasn’t sent to me. The customer service said we will try what we could do. But this lady said we can’t guarantee whether your money will be refunded and she said the branch has nothing to do with your issue. You have to talk directly to customer service. Her behavior wasn’t welcoming. I am changing my branch. Or else I'm changing all my accounts to another bank. Very unfriendly manager. When we said the previous manager didn’t communicate this to us. Immediately she said ohh , its there in website. The customer care whom she connected me to said the details was changed after I opened my account. So its right that I'm not aware of the rules. Its our money, why should we lie. chase please have a look at it.
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November 2022 by Greg Gillum
Father and I drove to drive up ATM first, then forward to drive thru window, each with a separate transaction. Both machine and human interactions were excellent with no problems. I highly recommend Chase on Grand River and Beck Rd for their overall outstanding customer service.
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August 2022 by Eric Lewandowski
Friendly staff, short lines (typically), and two different ATM lines for easier access after hours. They are also extremely accommodating to those who have young children (they always offer lollipops). A good, convenient location. An additional bonus is that it is located right next to Starbucks as well.
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May 2022 by Phil P
Wanted to open a new account and was send away because I do not have a prove of residence since I live in a hotel. BofA down the road much friendlier to foreigners who let me open an account easily with U.S employee offer letter, Visa and hotel address.
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February 2022 by Capital Punishment
Everyone at this Branch is very professional. The Branch Manager is very knowledgeable. I highly recommend this Branch and Chase as a whole.
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September 2021 by Daniel Buben
I've been inside this branch a number of times and the smaller building seems to keep customer service pretty speedy. Having a separate drive-thru lane for the ATM makes things easy too.
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August 2021 by Hugh W.
I want to mention about this too. Last winter, i was existing and did not see the raised curb due to snow on the ground. The curb caused damage to underbody shield. Had to spent money to get it fixed.Just want to remind both the bank and customer to do sth/to pay attention.Not sure about the function of the small curb, but it can do damage for sure.-----------Use care not to bottom out your car on that raised curb at the Grand River entrance/exit. The raised curb blends right in with the surrounding cement. It's not marked in any way.
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April 2021 by Nicole E.
ATM machine drive-through. Off Beck and Grand River, not far from I-96 too. This is an easy in and out for some quick cash. Super convenient spot too.
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January 2021 by Zafar Khan
the bankers at this branch are pretty helpful and friendly
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August 2020 by Vicky Munoz
Alexander Berry helped us greatly and was very kind! Wonderful service.
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July 2020 by Kay Stepper
Friendly. Fast. Focused on providing a solution quickly.
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June 2020 by Kandace Steele
CURRENTLY CLOSING AT 4PM NOT 630P LIKE BEFORE AND THEY ARE ONLY DRIVE THRU....NO INSIDE SERVICE CENTER!!!!
