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October 2023 by Alethea Nellard
I just bought a Cadillac from Sylvester and the experience was absolutely fantastic. He stayed in contact with me through the whole process and let's talk about the Finance Manager Jeremy. Jeremy was very attentive to what monthly payments I wanted, he advised me of what was the best options and got me finance in no time. Great customer service go and buy a Cadillac from them right now! You won't regret it. Thank you for a great experience and customer service. Sylvester and Jeremy!
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October 2023 by Randy Stevens
We purchased a certified used Cadillac yesterday and could not be happier with the experience! Everyone, and I mean everyone was so pleasant and eager to please. We got there at 1:30 and drove our new car out of the dealership at 5:15. Special kudos to our salesman, Brandon Donovan. He made everything we wanted happen. We went to other Cadillac dealerships in the metro Detroit area and none compared to Cadillac of Novi. Highly recommend!
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October 2023 by Patryce Hackshaw
I bought my XT6 here May 2022. The process went OK. When it came time for me to get my first oil change, that is when everything went downhill. I was getting the oil change as well as the tires rotation. They had my car almost 2 days, and when I came to pick it up the service person was nasty, rude and argumentative. I told him I was there to pick my car up, he said that it will be out of the back, well my car was sitting right at the door. I explained that my car was out front, and he insisted that I had to wait for it to come out of the back, I need to wait. I asked for the manager. He resisted at first and then the manager came out explaining that they were going through a transition, and they were short staff. Bull!!!! It does not cost a dollar to treat a customer with respect. When you call to get an appointment, for service, no one EVER!! answers the phone, you have to keep calling. This dealership has the worst service out of the 3 Cadillac dealerships I have been to. My oil changes are free there and I have been paying to go elsewhere before I deal with these unorganized rude people. I would NEVER recommend this dealership to anyone. When I did refer a family member, I was embarrassed, by the treatment she received so she ended up going to Les Stanford. I will be going back to Prestige. Better service all the way around. The only reason I went to Novi is because they had the car I wanted. Next time I will be patient and wait.
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October 2023 by Adrian Gladman
I had a positive experience purchasing my off lease Cadillac CT 4 at Cadillac of Novi. My salesman Sylvester Harper and business manager Jeremy Wright were so helpful in making the. Purchase a smooth and easy experience. Jeremy Wright demonstrated much knowledge and. Was so patient answering all my questions. Two top notch Cadillac employees.
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October 2023 by Randy S.
We purchased a certified used Cadillac yesterday and could not be happier with the experience! Everyone, and I mean everyone was so pleasant and eager to please. We got there at 1:30 and drove our new car out of the dealership at 5:15. Special kudos to our salesman, Brandon Donovan. He made everything we wanted happen. We went to other Cadillac dealerships in the metro Detroit area and none compared to Cadillac of Novi. Highly recommend!
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September 2023 by Amal Beydoun
Kim has by far been the most patient, kind, and helpful sales consultant I have ever worked with. She went above and beyond to make sure I was able to get in the exact vehicle I wanted and continued an open line of communication for any issues or questions I had after our transaction. She has been an absolute pleasure to work with and I will be recommending her to anyone and everyone looking for a new vehicle!
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August 2023 by EMILY SAMUELS
Say hi to Syd Snyder and Jeremy Wright for me! They made my experience great! They were kind, helpful, and patient. I trust that Jeremy's 25 years of experience in finance helps make him the expert that he is today. Neither one gave me a hard sell which is very important to me! There was a lot of stress going into this, so I am thankful that I was treated right! I even got some random finance related tips from Jeremy as a bonus! He was receptive to my questions and I highly appreciate his time. He understands the value of a dollar, and he leads by example! Thanks again!
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August 2023 by Michael Palmer
Jeremy was excellent at helping me buy my leased vehicle. He was extremely patient, professional, caring , took as much time as needed to answer all my questions, and was most concerned with my satisfaction upon completion of our deal. Highly recommend and truly appreciate all that he did to help me feel good about our deal.
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August 2023 by Laurie Kuper
I can not say enough about my experience with Rebecca (General Manager) as well as Brandon, Drake and the friendly drivers.I had an issue with a new car and it was resolved immediately. They went above and beyond to make this right and they succeeded!It is so refreshing to work with such kind and courteous professionals.I’ve used 2 other Cadillac dealers and have finally found the one that is the best.
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August 2023 by Briana Graham
Posting on my fathers behalf……I did not have a good experience with this company. I reached out to my sales rep, Beverly, to express this and I was completely ignored! During this entire process, she treated me as if I could not complete my transaction and I am now fed up. An email was sent on 7/7/23 to express my frustration. It is the end of the month & I have only been contacted to answer a survey! There has been no apology or any type of assistance to accommodate me. I am extremely dissatisfied!When you think of Cadillac, you’d imagine luxury, class, Innovation, the upper echelon, an experience. This was not the case for me. To begin, after my vehicle was purchased, I had no assistance. There was no delivery of my vehicle. I had to drive home and get my wife to come back up to the dealership so I could finally take my vehicle home.I made a few purchases for my vehicle and completion was unsatisfactory. I purchased weather guard mats. I did not receive any rewards points. The mats were given to me in a box in my backseat. Why weren’t they placed properly as they should have been? To add insult to injury, I was given the wrong mats and had to return once more for the correct mats. The puddle lights I purchased were installed upside down. Had to return for that to be corrected. My license plate was not given to me as it should have been. I purchased door seals. On the day of my appointment, I AGAIN was advised I was sold the wrong parts! They found the correct parts at another dealership. I spent over 5 hours at the dealership for something that should have taken a couple of hours. There was no apology, no accommodation for my inconvenience, nothing!These are the different instances where I had to return to the dealership for poor performance on Cadillac of Novi behalf. This was not the experience I thought I would have at all. I didn’t have proper assistance and I am disappointed. Based on my experience I would not recommend you all to any of my friends/family.
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July 2023 by Patrice A.
Terrible dealership and service department. I originally was going to buy my Cadillac from them because it's so near my home but after experiencing their, arrogant old school tactics, I decided to purchase from "Young" in Owosso who gave me a better deal and were pleasurable to work with. When it came to servicing my Cadillac, I thought that perhaps the service department would be better but it wasn't. No dealership should take 3 to 4 weeks to service your car.0
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July 2023 by Chiquita Hardwick
My experience with Leo and Jeremy was awesome. Leo always kept me informed on the process of my purchase and was very informative on anything I had questions about. I would definitely refer Leo if anyone is looking for a vehicle. Jeremy made sure that each document was explained to my understanding. I really enjoyed my visit today.
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July 2023 by Tina T.
Leo was AMAZING! From the time I walked into the Dealership, up until the end of my car purchase!!! He took the time to understand my needs, was very personable, had top notch customer service, and made my experience.with Cadillac one to remember. He went above and beyond and met all my expectations and I’m highly appreciative of the experience I had with him and this dealership!! Thank you Leo and thank you Cadillac of Novi!
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July 2023 by Jullian Thomas
Seth and his crew were awesome!!! Overall it was such a great experience I had my car taken to the service center. They helped me get a rental and got everything I needed to be repaired quickly. Very excellent customer service experience I highly recommend seeing the crew over at Cadillac of Novi for all your service needs.
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June 2023 by Shalon Ryan
Working with Beverly Archer was absolutely amazing! From the test drive and listening to my needs, she delivered the exact vehicle I wanted. She’s honest and helpful with questions (even after delivery). Picking up my keys was a smooth process. Ask for her, she’ll take excellent care of you!
