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October 2023 by Kimberly Galin
Thank you Matt Burrell for all the hard work and patience shown to me in finding the right XT5 for me at the right price. You really made the process so much easier and I know this will be a lasting relationship. I plan to share your contact with friends and family. Thanks again!
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October 2023 by Randy S.
We purchased a certified used Cadillac yesterday and could not be happier with the experience! Everyone, and I mean everyone was so pleasant and eager to please. We got there at 1:30 and drove our new car out of the dealership at 5:15. Special kudos to our salesman, Brandon Donovan. He made everything we wanted happen. We went to other Cadillac dealerships in the metro Detroit area and none compared to Cadillac of Novi. Highly recommend!
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September 2023 by Rev. Linda Seatts-Ogletree
We leased a 2024 CT5. This was the smoothest transaction we’ve experienced in the over 15 years of leasing. Matt Burrell is the best! He stayed on top of everything and quickly responded to our inquiries. He was so patient, kind & friendly! The service provided has sold us on staying with Cadillac if No I for future leases. We will refer all interested Cadillac customers to Matt Burrell!
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July 2023 by Patrice A.
Terrible dealership and service department. I originally was going to buy my Cadillac from them because it's so near my home but after experiencing their, arrogant old school tactics, I decided to purchase from "Young" in Owosso who gave me a better deal and were pleasurable to work with. When it came to servicing my Cadillac, I thought that perhaps the service department would be better but it wasn't. No dealership should take 3 to 4 weeks to service your car.0
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May 2023 by Jacqueline Thomas
Dennis V is the bomb .com @Caddilac of Novi it’s still some good people around. Thank You ??
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February 2023 by Sally K.
T would be nice if your salesman would respond to his messages. I called 2 weeks ago and this waiting!!!
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February 2023 by Brad C.
They never answer phone and never call you back... service team is the worst I have ever dealt with... they missed so much crap on the 10000 point inspection it is comical. After the most recent engine replacement they hooked the exhaust manifold up wrong which over time caused even more damage ... do yourself a favor and go to the Cadillac of Plymouth dealership.
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February 2023 by Raven (Ravenjdiamond)
My experience with Shane, Matt and Drake was amazing. They made everything easy and I really felt as though they cared and were not just trying to make a sale. I highly recommend Cadillac of Novi and I will return to do business with them in the future.
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February 2023 by John Burnsfield
Cadillac of Novi has the best service department I've ever dealt with. After a thorough inspection I was given a very fair estimate and service was completed within a couple days. While I waited I was given a loaner vehicle that was amazing. They communicated throughout the entire process and there were no surprises. I would highly recommend having your vehicle serviced at Cadillac of Novi!Services: Steering & suspension repair
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February 2023 by Susan N.
Purchased an XT4 last June. Since it was summer & then I wasn't able to drive due to surgery I didn't drive until months later. I realized that I didn't have heated seats or heated steering wheel. Sly replaced my vehicle for a new one w/o charging me anything! My financial guy was fantastic! He made the process so easy. I have recommended them to my friends. Thank you!
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January 2023 by Tonie Turner
Oil changeChris Franks provide Excellent customer service and excellent job. Thank you so much Chris
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January 2023 by Brianna Solberg
Making appointments and getting service done on my XT4 here is super easy. Never had any issues and I always come away with all of the information I need and questions answered. Thank you!Service: Oil change
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January 2023 by Jason Cavanaugh
Chris did a great job of making sure all my service needs were met.
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January 2023 by Marc Hage
Excellent. They could not have been nicer and more accommodating.Services: General repairs & maintenance
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January 2023 by Earl Bryant
Excellent serviceService: Oil change
