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September 2024 by BuKiddy
DJ , front desk and the whole team are wonderful
Replaced my front axle break pads and discs . Thank you ??
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August 2024 by Caleb Fast
I was 2 hours from home with a locked brake and needed to be home quickly. They were able to get me in while busy and get the issue fixed fast. Great customer service the entire time, definitely recommend!
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July 2024 by Aliona Lako
Have been coming here for all of our vehicles needs, DJ is great helpful and honest. So glad we found him. He is always so helpful. Greatly recommend.
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June 2024 by bryn lubin
I love cars of novi! I got my brakes done and they were totally honest and stuck to their warranty. I trust them and feel that they try to give me the best deal possible. The women working the front desk/office is super sweet and so is DJ. Will definitely come back!
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May 2024 by Elizabeth Foxworth
Attentive, Solve the problems. Patient and kind.
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April 2024 by Venkat Reddy
I had a situation where the Range Rover dealership quoted me almost $4000 for a simple coolant leak and fixing the automatic seat adjustment, which stopped working. I went to C.A.R.S and met DJ who I met for the first time. He was very transparent, and he told me there was one part that was leaking, and he just charged me for the part and on the seat he told me it was a loose wire that could be fixed if we can solve it, if not, you have to change the entire wireharness. He worked on it on his own, and the total bill came out to be about $280. I was very, very pleased with his openness and how he serviced me within the next couple of hours. I will recommend this place for anybody.
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April 2024 by Abhineeth Bhat
Best Mechanic you'll ever have! Been taking my cars here for last 10 years, always 100% satisfaction in quality and price!
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April 2024 by Jonathan N
The team here is honest, quick and takes care of the customer. Always take my car here for service needs.
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March 2024 by Lauren Wozniacki
I have been here twice for my car. Once for a flat tire, and again for oil change and brakes/rotors.
They have provided excellent service and work. I felt they were honest and fairly priced. Would defintely recommend as your local repair shop.
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September 2023 by Fancy Spider
My go-to place for me and my Wife's cars. Their labor is reasonable and they're always trying to help me save money on my repairs.
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September 2023 by Tiffany Dulock
On July 13, 2023 I decided to stop next door at Valvoline for an oil change while I was on my work lunch because I didn’t have time to go to my dealership. When I left Valvoline I got around the block when my car had black smoke coming out the exhaust, the engine light came on, and my vehicle started to shake. I immediately turned back around to Valvoline and when they took a look at it they claimed it was just a coincidence and nothing to do with the physical oil change itself. They recommended me go next door to CARS. CARS ran the diagnostic and determined they had overfilled my oil at Valvoline. The owner actually even had me come in the back of their shop to show me what was wrong and then proceeded to walk next door to Valvoline with the dipstick from my car to show them their mistake. CARS took a further look and discovered my spark plugs were bad. They immediately called to get the correct spark plugs for my vehicle, put them in, and boom the engine light was off, no shaking, no smoke. I’m still extremely unhappy with Valvoline at this whole situation but thank GOD for CARS because they were so accommodating and honest with me. The owner even suggested I take a picture of the dipstick to show they overfilled it and gave me the bad spark plugs to take home and show my husband. I’ve never experienced this level of compassion at a car shop EVER. They really went above and beyond. Thank you so much CARS!
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September 2023 by Brice Lee
We got beyond great service!! We were out of town and got caught in a huge storm long story short we needed some repairs and needed it done quickly. He fit us in last minute did the repairs by himself and didn’t even charge us. Great honest guy friendly service 10 out of 10 would recommend. This shop isn’t gonna screw you over.
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August 2023 by John McMeekin
This week I rented a car from Hertz, the business next door, and accidentally left my car in one of the C.A.R.S. parking spots. It was not well marked and right next to Hertz spot, in a large lot with plenty of available parking. When I returned a couple days later, these jerks had slapped a giant, "Violation", sign on my windshield which was not easily removed (see picture). I'm pretty sure this indicates deeper issues and I'm not sure I'd trust my car with these a-holes.
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July 2023 by Rob Schwartz
RUDE CUSTOMER SERVICE!!! Mike was rude as heck, just kept saying they are busy and that he would rather put the few things he took off back together and me take it somewhere else!! my vehicle has been there for over a week, I just called to check on it as I use it for work and was told another week as they haven't even started working on it!! So now I will take it somewhere new to get it fixed!!! And fixed fast.. its a 4 hr waterpump job!!! MY VEHICLE IS STILL THERE SO THIS IS NOT A MALICIOUS REVIEWService: Auto water leak repair
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July 2023 by JoshuaJames2
Needed a car , inspected before buying. I am a bit out of the area. So, I chose C.A.R. of Novi. Had a good experience. Dave seems to know his stuff. Would recommend!!
