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June 2023 by Irene Settle
Maureen & Alex were very helpful & pleasant.Bought a couple of lovely items.
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April 2022 by Maria Ryan
This store is not about the customer but about the sales. I visited the store while I was running some errands at the mall. I had ordered a clutch online and I wanted to see what it looked like in person, after looking for it the sales person approach me and I asked to look at the clutch, she said they didn’t carry it but then I found one that I liked better, she said that was the last one they had that I should purchase the one at the store and that I could return the clutch I ordered online with them. Then she asked the manager (or owner), the manager looked at my order online and assured me that I could do the return trough them or I could call before they shipped it. I couldn’t call before the online clutch shipment so I waited till the bag arrived and made the special trip to the mall which is one hour away from my house to return the clutch that I purchased online. The sales person gave me the excuse that they didn’t carry that clutch. I explained to her that I already talked to the owner previously. Then she reluctantly started the return, after looking at my receipt she said they don’t do PayPal returns. She asked the manager and the manager confirm they don’t have PayPal so they didn’t accept my return, even after the manager had looked at my purchase order and told me I could bring it back to them.
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December 2021 by Kimberly Hall
Amanda is the best at the Novi location. She helped me pick out bracelets for Christmas gifts ?. She made excellent recommendations and I was able to complete my shopping in one trip. ☺️ She is very personable and extremely nice. She took her time and did not rush me. This store had a great selection as well.
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January 2021 by Cory Lupinacci
My shopping with Brighton Collectibles was a fantastic experience. As a short explanation, I started my shopping at their website, and the merchandise I was seeking was out-of-stock. (This was displeasing and frustrating.)However, I reached out to the local store at Twelve Oaks Mall in Novi, Michigan. That store was also out of stock, but the most amazing thing happened: the Novi store employee (perhaps "Jessica"?) took my name and phone number and said that she would try to find all of my desired items at another store, and would call me back within 30 minutes. I was a bit skeptical that I would receive such a level of service ... but it was true. She called me back within 30 minutes and told me that my desired items could be purchased at the Somerset Mall store in Troy. She gave me the store's phone number and the name of the employee who was awaiting my call ("Rachel").I called Rachel immediately, and she truly was awaiting my call. Rachel was totally customer-focused, service-oriented, and eager to please. She did, in fact, have my items set aside. She quickly tabulated my order, took my payment method, and was ready to complete the order.Then, she said that I was really close to the sales level necessary to receive a promotional tote bag ... and there was a coordinating item that would go very well with my purchases. I viewed the item on the website, agreed, and increased (doubled) the size of my order.The order arrived at my home several days later. Everything was perfect - and was very attractively wrapped / packaged. As a surprise, there was also a very nice greeting card included from Rachel, thanking me for my purchase. I have to admit that I was bowled over by this entire experience. The Brighton Collectibles teams at Twelve Oaks Mall and Somerset Mall have earned my respect, appreciation, and gratitude. Thank you!
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June 2020 by Winnie Gallagher
Wanted to get a gift card. Staff was outstanding.
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February 2020 by Karena Perry
unique jewelry
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January 2020 by Brenda Johnson
Neat stuff
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January 2020 by Robert Fitzsimmons
Just looking around at nick nacks and stuff for something to do went shopping for shoes and just went looking around.
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December 2019 by Linda J.
Was online and saw that you could place a hold on the item for future pick up without even paying. Ordered online and then picked up at the Novi store the following morning. All three employees greeted me and offered to help. Certainly made Christmas shopping easy and pleasant!
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November 2019 by Sophia M
This is my favorite Brighton store ever! I absolutely love the manager Rebecca and the assistant manager Jessica! That are extremely personable and provide the absolute best customer service!!
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July 2019 by Sue Clarke
Favorite place! Sales ladies are so helpful and accommodating!
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May 2019 by P Gordon
I looooove this store and the staff is Amazing
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April 2019 by Shanna C.
Came in here looking at potential Mother's Day gifts. WILL NEVER COME BACK AGAIN. I walked in, and the store was NOT particularly busy. There were multiple workers standing behind the counter, and not one of them came by to help me. Even after I walked up the counter, the lady said "ok I'll be with you." And I was really confused because I was expecting her to have to go to something or help another customer. This was NOT the case. She was not busy doing anything. Will not be coming back to spend money on their overpriced trash jewelry anyway.
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March 2019 by Jeff Milbourne
Good selections
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February 2019 by Kevin Hoen
You are lucky to get help that isn't rude. I've been there multiple times to buy my wife something nice and I always am treated rudely. This was the last straw.
