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January 2024 by Janice Robinson
I had bought a sofa from Bobs but it was too big for my living room. I’m returning it and so we went back to see another sofa we liked…It’s beautiful and just right for our craftsman cottage and comfortable and so we bought it right away.The staff couldn’t be more helpful w the exchange and supportive.Especially Janine and the manager Austin.Thank you
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January 2024 by Chelsea Hoye
Highly recommend Bob’s! Great service and deals. I went to this location for a different dresser and walked out with a table & two dressers for the price of 1. Employee Cash from the outlet section was hilarious and so helpful. Good quality for the price.
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January 2024 by Dany Hanosh
Once we walked in for the first time at Bob’s furniture in Novi, Scott greeted us. We told him all we want he direct us to the one sofa we wanted and we end up purchasing that one. He is a great salesman told us a lot information about the sofa and I am highly recommended him.
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December 2023 by Shelly M.
We purchased a dining set with chairs a coffee table and sectional approx 4 years ago from this place and will NEVER do business with them again!!! Within the warranty period the sectional literally fell apart! It's missing support legs (where the chaise part is) my husband was given the run around and was told it' wasn't under warranty! At the time it most certainly was and they didn't honor it!! The eventually sent a repair man over and he confirmed it was missing the two legs and he told us he'd order them and com back to fix what I call a piece of junk sectional! We never heard back and we have wood blocks to support where it's broken! Now it's attachment piece where the two pieces hook together has come off!!! This was a sectional that cost over a thousand dollars!!! Seriously if you're looking for furniture avoid this business!! I gave it one star because the sales person was nice!
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December 2023 by Mark Dabbagh
This 3-piece Beautiful reclinable bed with lights and other electronic functions was a total of only $700. It was a stellar deal. The staff was also super helpful and made the entire process as easy as possible. Bobs discount furniture it my go to place for furniture shopping from here on out.
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December 2023 by Janessie J
My daughter and I came in and knew exactly the kind of sectional we wanted. One woman asked if we’d been help? We said no but she just walked away. So we wandered around for a bit and then Brenda N. walked up and asked us if someone was helping us. We said I guess not, and told her what happened. Brenda was wonderful. We showed her what we wanted and she showed us three different ones. We asked her some questions and decided on one and bought it, and also the rug that it was on. We couldn’t have asked for a better specialist. She is an amazing woman.
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December 2023 by Elaine Ephraim
Excellent experience with the ENTIRE staff. Brenda was our sales rep and she was not high pressure....AT ALL! They did everything to accommodate our needs. Will definitely go back again for furniture or accessories.
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November 2023 by Jj P.
Fraudulent company!!!! I went into their Novi, MI store to look at the table I was interested in and was told by the sales agent that it would take up to 2 weeks to receive the table if I ordered in store. She did however inform me that if I went online that I would have the table in a week. I placed my order and never received a delivery date. I called the next day in order to give them time to process it. The guy on the phone informed me that it's up to 9 weeks if not more because they don't know about when they will get it in. DO NOT TRUST THIS COMPANY they will bait and switch at any chance they get. GO WITH another reputable company.
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November 2023 by Shantae Townsel
The staff was helpful, friendly and explained everything very well. I felt comfortable making my decision and every question I asked, was answered clearly. I wasn't left guessing about the decision I was making to use their furniture lease program. I am very excited for my new furniture to be delivered! Thanks Bob's Furniture!
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November 2023 by Beckie Kap
We came in having a good idea of what we wanted, having looked online previously. We were promptly greeted at the front door by a salesperson. They were immediately able to find what we were talking about and show us what they had in the store that was similar. We decided we'd like to and ordered everything right there as they had it in stock. Everything went painlessly. Will update once we receive the couch!
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November 2023 by Ginopolis' Catering
First experience in store. Excellent customer service provided by Kash in clearance center & John @ front of store. Purchased a fab clearance console for ONLY $240 & family room rug that is perfect within desired area. Friendly & informative greeting upon entering, non-annoying follow up throughout shopping. Overall educational & positive experience. Exceptional pricing!!Thank you Kash & John. You both deserve a RAISE!! Warning…I’ll be back.
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November 2023 by Nelson Calligan
We went looking for a dining set and found the perfect one! It’s fits the small space we needed and also it fit our budget. Staff was very helpful and Kevin explained everything we needed as well as giving us tips on how to pick it up at the store, when it comes in. We both were very impressed by the great service!
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October 2023 by Kim Ford
I am well pleased with my decision to patronize Bob's Discount Furniture. Glad I decided to go in instead of ordering online. I was about to miss out on better options. I love my choices. The staff was awesome! John and Devon were very rendered excellent service. The other staff spoke to us and were very pleasant even though we were not being served by them. There is even a nice "Cafe" in the store?.I highly recommend Bob's in Novi.
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October 2023 by Dave Dave
It was the best experience I ever had in a furniture store! And they were all super helpful and didn’t push you to buy something else! John was absolutely awesome! Thank you John! I will be back. The furniture is great quality and there is no one out there that will beat their prices! I recommend Bob’s over any one else!!!
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October 2023 by Tracey
This place is great! Way better than I expected. Felt excellent vibes as soon as I walked in. They have a pretty decent selection and great prices. My salesman, Scott, was awesome; very knowledgeable, friendly, and engaging. The manager was the same, really cool people. I ended up purchasing a mattress, chair, and ottoman, but plan on going back to order more. If you're looking for new furniture, make sure you check out Bob's!!Oh, and don't forget to ask for some ice cream. It's AH-MAZING. The ice cream was the highlight of my trip. ??
