-
June 2024 by Poorvi Bhat
Don't buy anything from this branch of Best buy. Name says Best but the service is worst.
We bought a sim kit which has Unlimited data offer with $45/3 mo. While billing they charged $67 for just 15GB data Sim kit even though offer is running.
If we ask them for refund/return for the same (Bill says 15 days on most purchases and activatable devices have 14 days return policy) they are saying it's "Detroit" , we won't return. They are charging more than official website of Sim and it's not consumer friendly.
-
June 2024 by Tyler Mockridge
Had a mishap with ordering an alexa, and recieving a stand. Managers went above and beyond to make sure it was rectified. Great service from Bob the manager.
-
June 2024 by Carolyn Bee
We went to get new phones June 6 at novi best buy we had 2 people named Jesse and Miles the best service ever they were nice caring and helpful and patience and also kind respectful a week later today June 13 I had a question about my iphone and they answered my questions A+ I recommend going to best buy for new phones best buy in novi
-
June 2024 by Dave Mirabitur
Very impressed with there Knowledge.
-
June 2024 by Dean Hellerud
This was just a quick trip and reminded mr why I don't ship at best buy more. The staff is all over you to get your attention they get rude when you tell them you just want a $12 cable. That you can get next or 2 day for $7 from amazon. But you can atleast get a good idea on what your looking for.
-
June 2024 by Michael Cuevas
Went here to get my son’s phone repaired cause the Apple Store in Novi was out of screens for a 15. The entire Geek Squad was confused by this. They also said my son’s phone needed a full replacement cause the back glass was cracked. Apple had told us they would replace that too. We just ended up leaving cause none of the information given seemed accurate at all. Today Apple received more screens and repaired his phone front and back. The Geek Squad needs more training.
-
June 2024 by Emad Mukadam
They like to have 15 employees on the sales floor, but only 1 person at the register. The sales floor people also know nothing about the products. This location used to be amazing with knowledgeable people. But now it seems like the employees do not care with maybe one or two actually going out their way to ask if you need anything.
-
June 2024 by Daniel Decker
Can't believe these types of places are still around! Service and help was just okay.... Took a few hours to get a new phone and activation switched over. Wasn't very impressed. I miss the days of buying boom boxes and CDs at Best Buy! Haha
-
June 2024 by Patrick Retzer
One of the better electronics stores
-
May 2024 by Michael Stockman
This is a Magnolia Best Buy store. They carry premium high end products and the staff is experienced. I go out of my way to shop here.
-
May 2024 by grig dordik
Terrible store with absolutely unprofessional staff.
They make all efforts to sale products but absolutely unresponsive for that product after that.
Don’t trust anything what they said.
I bought total member service and their mesh system. Mesh system was absolutely not needed. When I tried to return they refused.
I bought tv with installation and was waiting them 3 days. No one show up no one called.
Terrible customer service. They are abroad and don’t know anything and not responsible for anything.
Don’t trust this store and their staff.
-
May 2024 by Andrew Schlusler
Great protection plans on video game controllers. Could use more samurai swords with Randy Jackson's autograph.
-
May 2024 by Randy Wismer
Clean, organized.
-
May 2024 by Back Stage
Very large,well stocked Best Buy.
-
May 2024 by Eliza Wilson
Don’t go here, Geek Squad has wasted my time. idk if it’s because I’m black, but a completely waste of my time. I need my phone screen fixed, there was a timer for my passcode to go away. they later schedule me an appointment and the same thing happened. I feel they knew of this and wanted to waste my time. how do you work in a field and don’t know what’s going on. i have some IT background and I would never have the customer like this and any where I have worked.
