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October 2024 by Kevin Rygiel
Matt was super helpful! Got my vacuum back up and running for a great price and only took a few minutes.
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October 2024 by L
Couldn’t be happier with this store. I went in thinking I’d need a new vacuum, but Matt was able to help me repair mine. Works like the day I got it years ago, maybe even better!
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October 2024 by Christopher Acha
Using banks over the years for our commercial servicing needs has been nothing short but outstanding. Anytime we have a major malfunction or even the smallest of issues they deliver the same top tier quality service everytime.
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October 2024 by Judi Brown (Judi B)
I bought my sewing machine used at a garage sale and didn't know a lot about it so after a great tune-up and some instructions from Laura I learned a lot from her and am happy I went to Banks.
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September 2024 by Wendy Kitzman
I absolutely LOVE Banks Vacuum!! I bought a new RICAAR 25 series vacuum last March, 2023. It has preformed better than I ever expected. My salesperson and technician is Matt Galbraith. Matt is phenomenal!! He is extremely knowledgeable, honest, caring and LISTENS to the customer !! Matt does NOT try to upsell the customer to make his quota or metrics for the quarter. Matt is like no salesperson I have ever met. I worked for Verizon for over 25 years so I have plenty of experience with salespeople and customer service.
Matt’s listening skills is what raises him above other salespeople. I told Matt my budget and he not only stayed within my budget, but was able to give me as many discounts as possible. I have been a very loyal customer with Banks for years. But only to service my other vacuums. And Banks always over succeeded with their service.
So Matt was able to apply the loyalty discount, I’m a veteran, Matt was sure to apply the veteran discount too.
Yesterday I stopped by Banks to purchase more bags for my new RICAAR vacuum and sure enough, Matt was there. Immediately, Matt greeted me with his big smile and he remembered me. It’s been 6 months since I bought my vacuum and Matt remembered me. How’s that for customer care? As we were chatting I noticed Matt’s last name. To make a long story short, I know Matt’s Dad! I worked with Matt’s Dad for years back in the 80’s and 90’s!! Matt and I exchanged stories about his Dad and I knew right away that Matt got so much of his integrity and honesty from his Dad. However, I’m not going to give all of the credit to Matt’s Dad. Some people are just born with people skills and Matt has all the people skills that would make any company proud to have him on their staff.
Thank you Matt and Banks vacuum for always being there for me!! I definitely recommend Banks vacuum to anyone looking for a vacuum, sewing machine, and so much more that they offer. Please Google them. You’ll be amazed at how much Banks offers!!
I’ll be going back in a couple months for the preventative maintenance that’s included with the purchase of my vacuum!!
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September 2024 by Thomas Czinder
So thankful for the crew at Bank’s Vacuum in Novi! After spending way too much money on a Kirby back in 2009 (yes, I know), at least I know where to go to keep it running at its finest. I’ll be back here any time my vacuum needs help!
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September 2024 by AKL
Outstanding sales and support from Matt and the team at the Novi location. They ordered me a replacement hose under warranty which I appreciate. I also purchased a cordless vacuum that is outstanding.
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September 2024 by Michelle Warner
Thank you for the great customer service today.. I will tell all my Friends and family. What a good experience I had today.
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September 2024 by Don Williams
My wife visited this location with a broken vacuum hose. Matt assisted her and his customer service was outstanding. This type of customer first service is fading but it exists at Bank’s Vacuum in Novi. We highly recommend.
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September 2024 by Michelle Valerius
The staff seemed very knowledgeable and was very helpful in assisting us. He took the time to show us how it works and all the features.
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September 2024 by Anayansi Gonzalez (Anna)
Best place for vacuums. Was debating on a shark or dyson but they sell higher quality vacunes and provide the statistics for the filtration system, warranty, quality, and durability of their best compared to what the common consumers buy. Landed on the sebo! Vacuums look cute and vintage.
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September 2024 by m w
Friendl, knows how to take care of business, doesn't try to oversell you on anything, and honest people. Great variety too!
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August 2024 by Lisa Olds
Jim was extremely helpful in talking us through our options and selecting our stick vac! Very knowledgeable and answered all my questions. Overall, very happy with the experience and our vac!
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August 2024 by sherry Hudson
Thank you Jim so much for amazing customer service. I am very happy with my vacuum.
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August 2024 by Andrea Y
It is the first time I have needed to have a vacuum cleaned. They were very professional. Quick service. And Jim was especially knowledgeable. I will definitely be using them in the future. And the next time I need a new vacuum.I know where to go! Much better.
than a box store and personal service can't be beat