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February 2023 by candise wetmore
I just popped in to cash my check, I was greeted by Dominic, he was very professional, and kind. I decided to bank with them, all because of him. Thank you!! I hope you like your new glasses!
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February 2023 by Jaime Jimenez
Visit Novi / Northville area and this was the only branch located nearby.
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January 2023 by James Myers
I make business deposits 5-6x a month. Line literally into the vestibule probably half the time. Never more than one teller on duty but all the cubes are full. Don't do any transaction banking here if you value your time
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December 2022 by Frank Dumas
posted a 5 star review back in June based on my experience that day ! now 5 months later cant even get them to answer the phone2 weeks in advance for Phone appointment ?based on the recent reviews time to MOVE my investments00000 stars TODAY !!!!!
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November 2022 by Joseph Melville
One teller, 5 bankers who won't help expedite the customers who have to do business or simple banking transactions. Do not come here if you're in a hurry for a cashier's check. Your expected wait time will be over 20 minutes. If you expect to make a large cash withdrawal they will tell you you need an appointment and if you have an appointment they have no record of it. Place is a joke, I get better customer service from any other branch.
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November 2022 by Cassie Janson
Slowest branch and they do not care at all about customer service. The bankers all hide in their cubicles and don't bother to greet anyone when they come in the lobby. If you don't have an appointment, they won't help you with anything and there is only ever 1 teller so to make a transaction, you have to wait in line over 10 minutes. It's like it's a complete inconvenience to have to deal with a customer face to face.
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November 2022 by Larry Darke
They are closing accounts of conservatives for no reason. If you voted for trump or were outspoken about masks they will cancel your account without letting you withdraw your account balance. They are asking for war with the American people.
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May 2022 by Jessica Lynn
Don't ever leave your money in an account with Bank of America if it's going into a trust. My sister and I have spent the past month trying to get the account properly switched after our mother passed. We have all of the correct paperwork but guess who lost all of the paperwork they needed after we came in. Weeks of being assured it is being taken care of then "oh sorry we can't find anything can you come back in." Then told everything is set and it still isn't. A Livonia location gave us completely incorrect instructions and this Novi location doesn't seem to know what they are doing either.
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May 2022 by Patrick Boehringer
Never enough people working here.No reason to wait 20 minutes because they won't bring on a second teller
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December 2021 by Matt Carroll
They can’t seem to update their business hours. I had to drive a long way so I double checked that they would be open 11/29/21 by 10am. They claimed to be open at 9am NOPE! Believe it or not this happened Friday, Saturday, and now Monday because some halfwit didnt manage to update the hours. I sat here for an hour as customers walked up and walked away angry, many having the same story as me. I was really hoping an employee would hurriedly rush in so I could deposit a large check… No hero’s today. BOA you keep screwing like this on a daily basis and I might just ask for you to be my girlfriend. Pic of some dude being disappointed.
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December 2021 by ravi kiran (v)
I reiterate Matt Carroll, In last 1 week, I have been trying to go the bank almost every day hoping it will open.. There is no message nothing at the door and the bank is closed...very poor customer service.
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November 2021 by K B
I recently made a visit to my bank , Bank of America novi , my visits are pretty consistent someone will ask if you need help , line moves pretty fast , I needed to speak with someone regarding business, the young lady that came out to help me was a very knowledgeable associate by the name of Paige , she was very nice, professional and helpful, she answered every question that I asked and even questions that I forgot to ask, you can always tell when someone actually cares about helping customers move in a positive direction and Paige is that kind of person, she went over and above to make sure I had all of the answers and information that I needed that would help me out moving forward , I will be scheduling an appointment with Paige soon, my schedule got a lot busier after the first meeting , so I haven’t been able to get there but I will , I would highly recommend anyone in any business to schedule an appointment with Paige at Bank of America Novi. You won’t be disappointed.
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November 2021 by Alphax Deltax
This place stinks. No urgency to help customers. Line of 6 people and 2 tellers slower than sloths. Smiling and chit chatting at how wonderful their lives are since they don't have to care about speed.
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October 2021 by Marshall A Sied
Paige Hardin made my experience at this branch an excellent one. She was polite, knowledgeable, communicative, expeditious, and efficient. Everything I had to get done was completed and I can't imagine that anyone could've facilitated my matter any better. I'm always happy to and typically only give a review when I do receive this type of service. She's to be commended.
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October 2021 by Narayana Nerella
Normally I would not have given any stars but unfortunately I'm require to give 1 star but I had a very bad experience in the Novi Bank of America Branch (Grand river/beck). The bankers attitude, behavior, personality are intolerable. If you have any business with this branch GOOD LUCK.
