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October 2023 by Laura Kershaw
Really efficient returns experience and since I just wanted to get a new size ordered, the guy at the desk helped me match the discount I got online. In and out in less than 10 minutes without the hassle of needing to reorder myself. Thanks!
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August 2023 by Natalie Lovett
I came into the store today to return a pair of pants I had purchased online. I was unaware that they were from Banana Republic Factory. When I walked in the two ladies at the front just glared at me, and did not ask how can I help, how are you, welcome in, etc. I brought my pants up and immediately after looking at the tag the lady said in a very dismissive tone that “they are the factory version and they don’t accept returns from them.” I have worked in retail as a store manager in the past so I completely get company policy but the way it was said was very off putting. Additionally, I was planning to shop around but they didn’t seem welcoming nor willing to ask if I needed anything else whatsoever so I just decided to leave. It seemed as if because I looked so young they were not taking me seriously as a customer. I am 22 years old and a teacher, I’m not some child. The customer service definitely needs some work and I will not be returning!!
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November 2022 by T N
Mawata is the best! She helped me and got me the dress I needed, she called another store and got my dress for me. Great customer service! ?
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July 2022 by Kate S
Sales are where it's at. Sometimes amazing staff- but sometimes ignoring customers.
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July 2022 by Allyson Thomas
Stylish clothes with a limited selection. Hit or miss if you like the current selection. Worth checking out. Store is clean and well organized for a quick shop.
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February 2022 by Summer Alkhafaji
Wonderful selection. Amazing staff. Very sweet and friendly. Make excellent recommendations.
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November 2021 by Claude Bailey
Always excellent service straight to the point good product ... great place to go
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February 2020 by Joanne S
I am going to try my best from now on to avoid this location. I realize it’s worth going all the way to Briarwood because I am sick of the poor customer service here. I’ve been coming to Novi BR for years and almost every time I come in most of the staff has been so rude or just not helpful. The Briarwood BR is such an opposite experience. They are always super friendly and helpful. An example of how terrible this location is back during the holiday I came in for a friends and family sale bought a sweater and didn’t try it then went home to find out the size was off. So I brought it back with receipt, tag on, unworn to just exchange it for the same sweater different size. I was told I could only get a refund and purchase the new size but they could not honor the same sales price. I never experienced that ever in all my years shopping. I was told this was always their policy. So I was shopping at Briarwood a while later explained what happened and asked if that was truly their policy and the salesgirl said absolutely not and told me if I wanted bring the sweater in to exchange it at the same price that I was welcome. What a totally difference in attitude! The sales people at Novi could use some lessons in customer service from Briarwood.
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December 2019 by Jorge Garcia
Nice good prices
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August 2019 by Daniel Stead
Not a bad selection but only worth it on sale.
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August 2019 by Phyllis Fairgrieve
A little pricey
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June 2019 by Emma Cozier
Not a great shopping experience. Staff was clearly upset to help find sizes that were in store but not on display and the dressing room was used by staff as a gossip room about the customers. Professionalism should be extended everywhere.
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May 2019 by Marie B.
This store deserves a good review. I always get treated with so much kindness and respect every time I go. The staff basically bends over backwards to help me get everything I need in the right size. They're accommodating and knowledgeable.
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May 2019 by Mountathar Alarmahee
Nice clothes
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March 2019 by Rob Hebert
Love their dress clothes! Wait until they have sales to get reasonable deals.
