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December 2023 by Stuart Bas
nice place
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October 2023 by Ahmed Saab
I love the workers, especially Linda! She was fantastic and I will be back for more products because of her kindness and amazing service.
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August 2023 by Christopher H.
Linda was an AMAZING person,she was so kind to me.Such an excellent worker.I'll definitely come back
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July 2023 by Jennifer W.
Aveda products are great for the hair and body. My favorites are from the cherry almond line. The body scrub is nice, but I'd like the body lotion to be thicker and more moisturizing. Rebecca was great help to my sister and I. She was very knowledgeable and offered personalized recommendations.
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April 2023 by Amanda Colwell
Aimee is incredible and I get so excited when I see her working when I pop in. We were her last customer in 2020 before the mall shut down due to Covid 19. My daughter was dealing with horrible acne. We tried every product available at big box stores and then experienced terrible side affects taking a prescribed acne medication. We knew time was limited and the country was starting to shut down. We stopped in and Aimee welcomed us. We let her know our concerns and she educated us and suggested several products that may help. We bought them all! Then the world shut down and my daughter had the opportunity to faithfully use the products several times a day. The improvement was instant and has continued to this day. I am so thankful Aveda stayed open as long as they could and Aimee was there. She was pleasant, compassionate, educated and meet us where we were at with our needs. I visit the store regularly and am always excited to see Aimee. Thank you Aveda and thank you Aimee!
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March 2023 by Colleen Brummitt
T.C. was so kind and helpful! She made my exchange so easy & even added in some samples! Thank you!
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January 2023 by Valerie Howse
I went to this store tagging along with my niece. TC was very kind, patient and knowledgeable. She listened to my niece's facial issues and showed us different examples of products. I even decided to buy a few products after instructions and explanations. It was great customer service that I have never received before, and I will make sure I continue keeping in touch with TC about the products. I stay on the far Eastside of Detroit near Grosse Pointe and there are no Aveda stores near me. Just wonderful experience with her. I really appreciated it. Thanks again TC...Valerie
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August 2022 by Sarah Moreno
Had to return some products I bought at Somerset but due to scheduling constraints, I went to this location instead of driving over to Troy.The older lady at the counter proceeded to tell me that she couldn't process a return for items purchased from other stores and told me that I would need to go back to the store where I originally bought them.I was very apologetic but explained that I was really pressed for time and she changed her tune and said if I could wait until her manager got there at 11:30am then maybe she might agree to process the return on the store iPad which would allow the other store to get charged for the return instead of them.Initially, I agreed but had a feeling it was just a stalling tactic that would go nowhere. So, I left and decided to just go back to Somerset Mall, spending an hour in construction traffic, but at least the very nice ladies there took care of my return promptly and courteously.They also let me know that what the other salesperson had told me was flat-out wrong. Won't be shopping at the Twelve Oaks location again!
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August 2022 by Marie Vanderlende
Have shipped at this Aveda location at 12 Oaks for years. They always have the best staff. Nancy went above and beyond helping me find the new products I was looking for. Repeat customer for sure!
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May 2022 by Karen Podges
I love all the products in their store. The best part of shopping there is Linda. She calls me when my shampoo is on sale. She gives me samples so that I can try new things. Linda is a great example of what a salesperson should be. A real gem in these times of shopping.
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May 2022 by Sawan Shah
I was helped by Nancy. But the products that i bought had an acid which was not safe for my skin. I did ask Nancy if the product contains that particular acid and she said with full confidence that Aveda products do not contain ANY ACIDS. I took the product and used it once and immediately had a rash on my skin. When i went to return it, Nancy was like " Ohh you should have told me about the allergy first, now these products will have to trashed. What a waste".Pathetic customer service. You do not have the rights to insult your customer if you do not remember what conversation we had before.Never even step in that store again.
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April 2022 by Shasta H-I
Nancy was AMAZING! So kind, attentive, and knowledgeable about product specific to my needs. She gave me a complete scalp analysis with recommendations. I felt taken care of, no pressure. I will definitely return and highly recommend this location. It’s also waaaay easier to phone in an order here than to purchase online -all around great experience.
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April 2022 by Kay H.
Nancy was AMAZING! So kind, attentive, and knowledgeable about product specific to my needs. She gave me a complete scalp analysis with recommendations. I felt taken care of, no pressure. I will definitely return and highly recommend this location. It's also waaaay easier to phone in an order here than to purchase online -all around great experience.
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March 2022 by N Cham
So I’ve been to this Aveda store a few times with fine customer service (no issues), but I will say this most recent visit, I received excellent customer service. Linda was very kind and knowledgeable, while listening to my concerns. She recommended an item that I didn’t end up purchasing but offered me a sample, which I think I’m honestly going to end up buying. Great way of not being pushy but also making me aware of other products to meet my needs. Aveda has a higher price point, and I am so happy that the customer service matched!
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February 2022 by Christine Nazareth-Haupt
Was ready to purchase some new items at this store, however Nancy, although helpful told me to come back in an hour for a facial to try products, then when I returned less than an hour later she said it was getting late. Bummed out because I was ready to actually purchase new skin care items if I knew how they felt on my face and not the back of my hand. Nancy was knowledgeable, but I am disappointed on the clear lack of respect for a consumers time.
