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February 2024 by wendy griest
DO NOT SHOP HERE! I walked in on 2/5/24 ready to purchase a new watch and the employee taking care of me knew absolutely NOTHING . He couldn’t explain features or what set it apart from the previous watch, He didn’t even realize that the watch face rims came in different color he thought they were all black??♀️. At one point he was checking to see if there were any available and he came out and sat at a different table I think forgetting I was there!. Needless to say I wasted my whole lunch hour thanks to Mr Clueless and I have no watch!You might want to raise your bar AT&T Novi next time you hire
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February 2024 by Jackie Stumpf
A guy named Ryhan looked at my phone told him I couldn’t keep a charger in he saw a piece of metal he was able to remove it saving me a trip to the mall it’s charging fine he took his time and I surely appreciated not having to send it out. Thanks again. I’ve been going to this location it’s always been the best
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January 2024 by Lisa Myshock
We went to the AT&T Store on Novi Road in Novi today. We had several items of business to take care of, none of which involved a new phone (they're paid on commission). The three gentlemen there were fantastic at assisting us with all our needs - took about an hour. They were friendly, patient and very kind. A big shout out to Devin, Brad, and I'm sorry the name escapes me - but you all were wonderful - THANK YOU!!!
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January 2024 by M E M A
Really really really bad service here. Do yourself a favor and please avoid this store at all costs. They will ruin your day.
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January 2024 by Nycole G.
Great service The Men working at this location are amazingly helpful I came in to ask about my bill I thought there was a problem on the snowiest day of the year they took their time and spent about 25 minutes looking into and I was able to still get what I needed from their help.
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January 2024 by Khawar Syed
Very helpful staff!!
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January 2024 by Paul Castillo
Great service from the staff here. Devin was excellent
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January 2024 by Ricardo Tavolari
WOW!! Tell me about Customer Service!! I had the best yesterday at AT&T Novi Town Center. As I recently arrived in the US, it's difficult to get things because of a non-existent credit history but Travis and the Team went beyond the extra mile and helped me out to get a great deal!! Strongly recommend them. Completely opposite to the pathetic service I received minutes before from their competitor across the road.
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January 2024 by Travis Douce
Jake and Zach provide top notch customer service. These guys are the most patient and understanding support individuals I’ve met.
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December 2023 by Erin Schatzle
Devin and Jackson were so helpful and friendly! They solved all of my problem quickly and were patient with me even though it was close to closing time.
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December 2023 by David Kaminski
The team at Novi store went above and beyond my expectations. They provided products, advice and support that improved my life. And I walked out spending a lot less than I expected. You should drop in the store and talk to them.
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December 2023 by Wayne Moulton
Great experience at the Store from Steve & Devin. I only wish I’d come here earlier instead of calling customer service.
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October 2023 by Marcia Berend
Just left your Novi MI store to try to solve a 4 week problem on my cell phone. Brad solved this problem for me and I HIGHLY recommend him as a problem solver and an all around good guy. What took me 4 weeks + numerous hours on the phone this took him 15 minutes to do....he was SO knowledgeable! Thanks Brad!
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September 2023 by Ian K.
I called in to inquire about cable/internet service. Devon said come in and ask for him. I came in. Not one of at least 3 employees acknowledged me. They never said hi, provided a waiting time, NOTHING. After sitting for 10 minutes, I left. Not only will I not be getting the cable/internet. I will cancel them as my cell phone provider. This is opposite of any of my previous experiences at this location. I have always been greeted with a warm welcome. However, this is the first time that no person of color was working when I arrived. I'll follow up with my sister who is an executive for ATT.
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August 2023 by Katlyn Wilson
Brad was awesome and super helpful with everything during my visit. Highly recommend this store!
