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December 2023 by Marianne B.
RUN ... I should have looked at reviews prior to spending a couple of Thousand Dollars! I usually give companies the benefit of doubt since so many people tend not to leave positive reviews. This store may receive them - I completed a survey and gave them GREAT Reviews. Talk about Buyers Remorse.First - The salesman misrepresented not only the furniture we were buying, but also promised us a delivery date. Since we were only going to be in town briefly, we went ahead and bought a sectional.Second - On the day the sectional was to be delivered, I waited all morning long. Since I didn't receive a call, we called the customer service number. We were told that we were not scheduled to receive the furniture until a week after we would be gone. This caused us to have to rent a U-Haul at the last minute and pick our order up from 14 mile and Van Dyke (a 53 mile one way drive).Third - the furniture was loaded onto our truck, but was packaged and wrapped - not giving us the ability to examine it. We took it on faith it would be undamaged. NOTE: IF YOU ARE PICKING UP ANYTHING - EXAMINE IT PRIOR TO HAVING IT LOADED INTO YOUR VEHICLE!!!!!!!!!!!!!Once we got home, we unpackaged the sectional. One section was damaged by a Forklift. The bottom frame was completely broken in the corner.FORTH and Most Importantly: You can not reach anyone with this company. Our salesman took our call once - said he was going to help us facilitate the replacement. WRONG. Our salesman just referred us to Customer Service via text! To add insult to injury, you have an option to either leave a message for customer service and request a text. That's right.... you have to deal with customer service by text message. This company does not give you ANY chance to contact an actual person. Try calling the Novi store directly??? No chance. You go to a general off site call center.I have never dealt with a company so unprofessional. I feel as is they got my money and now I am a nobody. The support is awful. Currently from waiting for delivery and trying to facilitate the damage to my furniture, I have spent at least 11 hours. I am no closer to getting this resolved except a message that a service tech will come out.I will NEVER EVER purchase anything from Ashley Furniture.My Advise - and I very rarely write a negative review - is Shop Elsewhere. Once they have your money, they do not care. And for the record.... the furniture cost is not cheap, but it is cheaply made. You are better off going to a high quality store and shoop American Made products.Disgusted, Disappointed, Dissatisfied and the treatment is Unacceptable
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September 2023 by Sari G.
Super strange experience here. I ordered furniture from here. It arrived quickly within a week. Everything looked good at first sight. I noticed a scratch in the table and 2 of the 8 chairs were wobbly so I called the salesperson who helped me in the store and someone answered the cell phone (from the business card) and said "what do you want?" No hello or normal greeting... When I told them I was calling to talk about the table that was delivered, they were like when was it delivered? Why didn't you tell the delivery people about it? And then about 4 minutes in, another person grabbed the phone and said they were on a golf outing and their friend drank too much and can I call them tomorrow? I said okay, and then they didn't hang up and I heard them yell at the other person and then ask them why they answered and then followed up by saying "they don't give a sh*t but they hope the guy had fun." THIS IS THE MOST UNPROFESSIONAL THING I'VE EVER ENCOUNTERED. Take your money elsewhere.
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September 2023 by Salva Calda
The store displays are beautiful, rich selection and diversity. Troy helped me browse and pick the perfect sofa. Great customer services and the sofa was delivered 2.5 days later.
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September 2023 by Patrick Babcock
Skyler Smith was a pleasure to work with, and the transaction was pleasant and smooth. I like the Novi store layout, and the people are friendly and attentive without the usual “circling buzzard” tendencies I find in furniture store salespeople. Looking forward to relaxing on our new furniture!
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September 2023 by cheryl stoops
Jeffery S. was a great salesman. He spent a lot of time allowing me to try out every bed I was looking to purchase. Making the right choice was by far one of the biggest decisions I’ve made in a long time. He knew that I needed a lot of questions answered, and if he didn’t know the answer, he researched until he got me an answer. I can go anywhere and get a bed, but the salesman who provided me with all the information I needed, and gave me great guest service is the reason that I will return back to that store for my future needs.
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August 2023 by Cynthia Leathers
The purchase experience was excellent..The pick up experience at Ashley’s warehouse, not so much! I like to shop at Ashley furniture stores and give my business to the salespeople. This ensure there will still be stores to view items. I often do this for things like side tables and lamps even though I can usually find their products less expensive online at Amazon. Honestly, I wish I has purchased my side tables on Amazon today! Their warehouse is a mess to pick up any items. After driving in 40 minutes of traffic (not their fault!) and providing the information to their customer pickup ladies, I waited an additional 35 minutes for them to bring the two small side tables to the loading area. There were no other customers waiting…they simply weren’t paying attention. When I got home, it occurred to me that I paid $40 extra, and wasted 3 hrs of my time when I should have just bought it on Amazon. I hate to see furniture stores close but they need to improve their customer service process to remain competitive. Just sayin’!
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August 2023 by Chandra N.
I would never recommend to go to this store ,I bought a mattress for my dad who is 85 years old and informed couple of time they need to remove the old mattress .. the sale guy "KiJANA Roberts ,CharMaine Battle" informed me that even thing is covered .. and they are going to remove the old matressThe delivery team came and they just dumped the new one and informed that they are not responsible for it.. This is so bad... now he does not have a place to sleep in a small room.If I called a customer care they informed that they cannot do any thing as sales team had not kept the message on the order to remove it.. White Glove Delivery is only for delivery not for removal.. the sales team told that it is both delivery and removal.. this is insane ... I would never buy again with ASHELY and there Customer care is of no use...Order number:
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July 2023 by Vertis Hall
We bought beautiful end tables and a coffee table. Our Sales person was Jeffrey. AMAZING! What a gem Ashley has with him. He was knowledgeable and went out of his way to make sure we had what we needed. Very patient and so kind. Great experience purchasing with Ashley furniture due to this sales person. Thank you. Linda Hall
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July 2023 by Nichole Green
Choosing a couch proved to be a difficult decision! I had gone to every furniture store in Novi, 2-3 times before making a decision. Ashley’s continued to have the best selection, what appeared to be highest quality, and a wide range of prices for different budgets. The sales reps were knowledgeable, helpful, and a pleasure to work with.
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July 2023 by Emily Smith
The young man who assisted me during this visit was OK, didn't have much to say, not very communicative.But the original salesman - KJ, was the most helpful and pleasant to work with which is why I came back to make a purchase, I just regret that he was off that day, but I did state that I wanted him to get credit for this sale.
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July 2023 by Monica Wilson
Went in looking for a chair for a nursery. Jeffery S. took us around to all the different rockers and gliders and helped us make a decision. We were happy to find out door step delivery was free and chair was reasonably priced. I got nervous that the chair wouldn't fit through our small bedroom doors, so I went back the next day and 3 other salesmen helped reassure me it would fit no problem. Less than a week later the chair is in our nursery and looks great!
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July 2023 by Kathy Oppeneer
Great staff very knowledgeable! They explained a lot of things because I am a side sleeper and I need a huge wedge to go on my back so I have a I’m glad I won’t have to have the wedge pillow anymore Lotta neck and back pain, the professional staff help me pick out a great mattress that will have self rising adjustable Top and lower bed. Haven’t received the bed yet, but I was very satisfied with the store customer service.
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June 2023 by LaTonna Caleb
My daughter and I visited Ashley furniture store to purchase a sofa for her home. Jeffrey was our sales person and was amazing! He answered all questions and made this process quick and easy! He explained the difference in sofa fabrics and although the particular sofa we wanted wasn’t in the store, he showed us a sofa similar, which made us feel comfortable with ordering the one we wanted. All other associates were just as nice. The manager even came out and thanked us for visiting the store. The Customer service here was definitely 10/10! This was my first time visiting this store and will be returning!
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June 2023 by Amanda Baker
Oh if I could do zero stars, I would. They came and delivered a mattress and frame. I had to leave and go to work so I was not there for the delivery. I received a picture from my boyfriend and it wasn’t even the bed that I had ordered. So I had to text a picture of what they brought and send them a picture of the one I ordered, never heard anything back. I had to call hold it to me for him to tell me a week later that an exchange was approved. Not one person from customer service or anything called to talk with me about this situation not to apologize that they had messed up or anything. But when I called to figure out what’s going on they didn’t like that and they had something to say then. So I was told that they were going to come and exchange it the person that sold it to me said he he was setting up the delivery, and the day before I get a text message asking to schedule a delivery says choose option 1,2, or 3. Only sent me one action. Then the day before my delivery , it was canceled. I haven’t heard anything since. This is by far the worst customer experience that I’ve ever had any type of store. I want them to come get everything they delivered. Since it’s been over seven days, I can’t do that. So I still don’t have what I ordered and I have no idea if I’m ever gonna get it. I would not recommend this company to another person, save yourself a headache and go somewhere else unless you like nightmares. This company is all about dollars and they don’t give a p*** about their customers. I know it shows a one star but I get them -5 stars. I’m baffled on how they treat people for something that they did wrong. I could go on for hours, but please don’t waste your time with this company. $6500 for something I did not order.
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June 2023 by Robert McLean
Salesperson was great! He allowed us to browse without him, but checked with us periodically. When we finally expressed an interest in 3 accent pieces, he clinched the deal by offering 60% off. Although we hadn't yet investigated 2 other nearby stores, I couldn't say no to the 60% off incentive. It was a good decision, because they now look beautiful in my home!