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September 2023 by Google user
Rude staff. They just walk by you and make you move out of the way, they don't even say excuse me.\\nI do like that the fitting rooms has a waiting area.
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September 2023 by K R
Rude staff. They just walk by you and make you move out of the way, they don't even say excuse me.I do like that the fitting rooms has a waiting area.
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August 2023 by Some guy Guitar
Dark curly haired girl working the counter was rude. Then lied to us about signing up for the the reward program saying we'd get 15% off our purchase when we initially said no to signing up. She said she just needed a phone number. Which turned into a phone number, email address, zip code and birthday. And then when we asked to make sure the 15% discount was on the order she said "you can use it for the next purchase".. So we didn't even get 15% off. Not that hard to just be honest with people
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August 2022 by Jmjm Rrrr
Great merchandise, but fitting rooms in Offline Aerie need a serious floor cleaning- full of dust and hair- was not pleased getting that on my shoes. Not to mention if also on my clothing and their merchandise.
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April 2022 by Morgan
Wouldn’t not recommend if you have a return since the store is a bunch of gen z.. and when the associate got stressed out she said she was “going to throw up on the order”… then another manager charged me $400 to even out my return correctly. The main manger knows what she’s doing but was sort of rude when she asked “why did you buy so many”… not sure why you didn’t train your employee to do a simple online return. I wouldn’t come back
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January 2022 by Agowls22
Didn’t catch her name, but the employee I met yesterday was so sweet! Even while the store was busy, she managed to help me at the register and was so nice! I always have a great experience at this store!
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September 2021 by Anna Zoboleva
DISGUSTING customer service NEVER coming back.
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August 2021 by Marilyn Bachelor
Limited number of clothes in large size.
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July 2021 by The Red Queen
There today for first time. Got two things I love, love (50% off as it was"Aerie Day"), that fit perfect. Awesome customer service! Everyone helpful and friendly. Good price + nice people + pretty stuff = new go to.
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February 2021 by Julie Harp
I have no problem with this store; nonetheless , I will no longer be shopping with this company. I felt devalued as a customer after speaking with their customer service representative over the phone. When I received a nonfunctional 15% promo code for receiving text messages, the customer service representative I spoke to over the phone recommended I wait until someone else from customer service contact me through email in 24-48 hours. After explaining that the item I wanted had “only a few left”, she still would not help to rectify the problem. What’s the point in having phone customer service if they are unable to assist customers without going through an email response? Also, what’s the point of using a promo code when I’m wasting valuable time trying to use it. Clearly, this is just another company who only wants to provide customer service to people who don’t require customer service. Anyway, I’ve just crossed Aerie and American Eagle off my list of companies I will shop with.
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October 2020 by Brad Chisholm
Website clearly says they will accept AE returns, but this store decided to violate that policy and force me across the hall to wait in a two hour line (that she could clearly see) so I could return at the AE store. She claimed that they didn't want to deal with the money transfer between the two store that I can't imagine took even a fraction of the time I needed to wait in that line. Lazy staff and employees.
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September 2020 by Melinda Movius
The customer service here is fantastic! Two employees helped me find a bra I was looking for, offered to find one in my size online and ship it to my house. They even pulled a bunch of bras they thought I'd like! I felt so welcome and supported!!
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January 2020 by Nicole Savy
Not exactly sure what her name was but one of the ladies working here was extremely condescending and rude towards me when I simply asked if I could get a price adjustment on something I bought. I didn’t appreciate the accusatory attitude she had over a simple question.
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October 2019 by LaToyaRyand Short
They were very helpful and the even size you for your bras if needed
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August 2019 by Sara Heine
Cute clothing, very comfortable. Cute bralettes as well.
