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February 2024 by Joanne S
Super helpful kind and friendly service. ??
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January 2024 by Deanna De La Pasqua
I stopped into the Advance Auto Parts location in Novi, Michigan because one of my windshield wipers wasn’t functioning. I was about to get on the road and head back to Wisconsin in a snowstorm. Thankfully, Tamara was there to save the day! She quickly assessed what was wrong and got it working again. I’m so appreciative of the professional and helpful service. I was able to get home safely, thanks to Tamara!
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January 2024 by Mike Williams
Tamara took great care of me. Very friendly, very helpful, very kind. And very informative with everything I needed.. I would recommend Advance Auto Novi for all your needs big and small.... Customer service in this particular Store is like no other... This is my first time in over 3 years buying from this location. The atmosphere and cleanliness is so much better . Tamara deserves a raise..
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November 2023 by Jerry S
Store says open at nine on Sunday, I was there at 9:35 this morning, lights on, two cars in the parking lot. I assume employees, front door locked. Knocked and called no answer.
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November 2023 by Josh Woodley
Tina and Tamara are excellent as long as the rest of the staff. Very knowledgeable and a lot of help!
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October 2023 by Kennon Jones
All of The staff here is amazing I’ve never had an issue they always go above and beyond. 10/10 would recommend
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September 2023 by Melissa Cherry
Highly recommend this store specifically. I've lived in this area for nearly 6 years and in that time, I've only used advance auto parts on Grand River for my diy auto care. Shout out to Tamara for saving the day for me. Our car needed a headlight. No biggie right? Wrong. 2 trips to Advance later, Tamara's assistance and patience got it done. Thanks!
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September 2023 by Chris Mark
Tamara is the reason I'm giving this place 5 stars. She helped me change my headlight and went above and beyond. Because I had broke the plug making in nearly impassable to get to. Also I have a nisssn Sentara sv. The headlights are very difficult to change to begin with and she made the whole experience wonderful was super patient with me and my mistakes. I will always come back to this store for any of my automotive needs. Thank you again Tamara.
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September 2023 by Mike
The entire store came out to help me with my car. Mike and Tamara are really nice people, grateful for them being so helpful.
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July 2023 by Jason Veliu
Bought two O2 sensors for my car, one of them ended up being the wrong part. That's fine, it happens, no big deal. The guy who sold them to me has always been helpful.So I went back in to try and swap it for right part, I had to deal with a differant guy who told me "That is the right part because thats what the computer pulls up" but sure enough the square plug on the sensor doesn't fit into the trapezoid shaped plug on my car so how can it be the right part lol?He told me "This part is non refundable but that he would refund it this one time only because the part didn't look damaged" and not because I was sold the incorrect part lol. I ended up getting the correct sensor elsewhere within minutes. The worst part is I like this place, but now I'm also afraid that the one sensor that did fit the plug in my car is also incorrect I want to remove it and buy one from the other store I went to but because I've already installed it there is no way they will refund it.
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July 2023 by Orv Borg
Placed an order for pick up on Saturday and the web site says they are open until 9:30pm for pick up. I got there at 8:40pm and the sign in the window said it was open til 9pm.! Again, I was there at 8:40pm and the doors wee locked. I called and no answer and there were car’s parked on the side but nobody came….. I’ll get my parts elesewhere. I owned my own business for 27 years and several times on homecoming. The young man would forget to pick up his corsage that he ordered for his date, and I would stay late or I would deliver it to his house to make sure he had it because I knew it was important instead of just leaving it locked up in the store, and it was gonna be no good to him in two days
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May 2023 by Ms Maya
I just went to this location yesterday and Tamara was extremely helpful with my check engine light diagnosis and addressing the issue expediently and competently in a friendly way. Thank you.
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May 2023 by matt z (Mathews Suresh Zachariah)
I had purchased a Die Hard Gold battery from Advance Auto Parts store, Novi, MI, almost 3 years ago. It came with a 3 Year replacement warranty and I had two more months left in the warranty. Today my car wont start up, and AAA gave me a jump start, they also did a battery health check showing a week battery and it needs immediate replacement.So I went to the Advance Auto Parts store, Novi, MI, talked to Mike K, and they performed a battery health check and it also showed the battery indeed is week and needs to be replaced.Without any hesitation they put a brand new Die Hard Gold battery in the car, and it costed me nothing.I am so happy and grateful. What a great customer service!!!! Thanks to Mike K and all other Team members in the storeI would give A++++ rating to the Advance Auto Parts store, Novi, MI,
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May 2023 by Matt Z.
I had purchased a Die Hard Gold battery from Advance Auto Parts store, Novi, MI, almost 3 years ago. It came with a 3 Year replacement warranty and I had two more months left in the warranty. Today my car wont start up, and AAA gave me a jump start, they also did a battery health check showing a week battery and it needs immediate replacement. So I went to the Advance Auto Parts store, Novi, MI, talked to Mike K, and they performed a battery health check and it also showed the battery indeed is week and needs to be replaced. Without any hesitation they put a brand new Die Hard Gold battery in the car, and it costed me nothing. I am so happy and grateful. What a great customer service!!!! Thanks to Mike K and all other Team members in the storeI would A++++ rating to the Advance Auto Parts store, Novi, MI,
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February 2023 by Wolff Mager
Glad to have this store in town, they are fast and well-stocked.
