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August 2024 by Cayden Mitteer
Great work, great people to work with! Will come back!
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July 2024 by Lisa Phillips
Truly lovely honest people who care about you and your vehicle. Efficient and thorough. Truly a local gem.
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June 2024 by Rebecca Kelm
I've only recently switched to this shop since moving back to the muskegon area. These guys are great. I appreciate the clear diagnostic process, the friendly/professional interactions, and just how approachable the team is. Prices suck but that is not their problem. With the price of steal rising, shortage on labor jobs, and overall inflation they are doing the best they can. I also want to make it known that shops are not a perfected business. Just because they repair one thing doesn't mean another won't break! These guys deserve credit for the physically demanding and under appreciated life of a mechanic. Keep it up guys!
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June 2024 by Chad Bitson
Please read full review.
I was bringing My vehicle in to get an alignment, and the gentleman said I was able to drop it off Monday and they'll look and the gentleman Said I was able to drop it off Sunday and they'll look at it Monday, which I appreciate the convenience. Unfortunately when they called on Monday they said they were not able to perform the work because of the condition of my vehicle, which is completely understandable but we're going to charge me $130 for the inspection. The inspection costs were not mentioned on our initial call and if I had known I would not have brought the vehicle there just for an inspection. But without me even hinting at my dissatisfaction of the situation Frank considered himself in my shoes and only charged me half of the inspection cost because he understood this was not a charge I was expecting but one that they would typically charge.
So going into it, remember there's a cost of $130 for inspection! But also keep in mind that these are some of the most real and honest mechanics!
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May 2024 by Dian
They are always so helpful. Anytime I have to have something done, it is done with the smile and with a pleasant attitude. Went there today to have my headlights changed and he fit me in and got it done right away. they are always so nice to work with. Highly recommend them.
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January 2024 by Michelle Bickman
Went in with a brake issue on Dec 5, 2023. Frank called and said they initially found a broken brake line and a rear line was misrouted. There was never any fluid in my driveway. Quoted me $700. My husband came in on the 8th and test drove the vehicle and it was not any better. Frank did knock $400 off the charges. It took my 65 year old husband, 4 hours with a floor jack, to fix the brakes. These certified ASE mechanics had a lift and 3 days.I worked for an auto parts store for about 2 years. My husband has worked on cars since he was a teenager. I am ASE certified in brakes. The problem was the caliper pins were seized up. Which was evident as soon as you looked at them.Never did they say a thing about the caliper pins. Did tell me they would have to continue looking thru the brake system for another approximately $2K.After I posted my review the owner called and apologized and asked me to take it down. Then said they fixed my gas tank gauge for free. The gas gauge still does not work, just as the brakes were not fixed. Honesty goes a long way.Frank made the age old mechanics mistake of thinking he had a woman who knew nothing about cars. We could have fixed this ourselves, and eventually did, but we don't have a lift and are both too old to be crawling on the cold ground.
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December 2023 by John Tolley
My repair facility for 15 yrs. Fully trustworthy.
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September 2023 by zackeriah ruiz
Dan and frank are amazing guys quick and reliable
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September 2023 by Michele Woodring
I had a tire sensor come on, while I was on the highway. I pulled into Norton Shores Automotive. Frank was wonderful! He checked my air pressure and tire for nails, made sure all of the rest of my tires had the proper pressure. I was so very thankful for him taking the time out of his busy morning to help me! The waiting room was very clean and I even got to visit with their adorable dog Luna! Thank you so much! You saved a girl on her way to work!
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September 2023 by Jacob Anderson
These guys got my car right in. Have been working with them for years. Thanks for the great service.
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July 2023 by Jonathan Harris
These guys are great! Ever since I found them I’ve used them for everything and recommend everyone I know to them. They’re honest, nice, efficient. 10/10!Service: Exhaust
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June 2023 by Matthew W.
I have had several vehicles worked on here. I've had oils changes, breaks, vehicle tune-ups, and several other odd jobs completed. Always have had a reasonable expectation of time frame, and always felt that they had my best interest in mind if additional issues did come up.
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May 2023 by Daniel Long
Ever since we moved to the area we started using Norton Shores Auto for all of our auto repair needs and have not been disappointed. The folks here are honest and let us know that they couldn't recommend us repair our 2004 car after we had managed to run the cars oil out by going over the mileage recommended for the next oil change.The recommended repair was well over the value of the car and they couldn't really guarantee to any degree that the engine wasn't going to work properly moving forward.Ultimately, if you live in the area or need a repair shop for your broken down vehicle I highly recommend stopping in here and giving these folks a go, I don't think you'll be disappointed by their work.Services: Oil change
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April 2023 by Armas Soorus
A friendly, knowledgeable and honest business that did great work on my truck. I will be back.Services: Auto tire replacement
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February 2023 by Los Dog
Not a great experience unfortunately . They’re just like every other shop who tries to nickel and dime you. I needed simple work done. oil change/ a leaking brake line on the passenger front side/And an exhaust leak fix(or possibly swapping muffler/basic Michigan vehicle maintenance) if need be. Once they heard I didn’t wanna partake in their 120$ diagnostic fee they ironically backed out after my truck sat there for 1 week untouched then into week # 2 before they “didn’t wanna touch it anymore” They pick an choose what jobs they want or don’t want. Wishy washy is the feel I got from this place.Service: Auto maintenance
