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March 2024 by Jerry Toth
Ordered parts on the phone. Took 3 weeks to get parts because 1 item had to be backordered. Got a notification that 3 of the 4 items were shipped. After checking online tracking for 3 days, the items still weren't scanned for shipment. Going back and forth with customer service, they finally put a lost mail claim on the package. Numerous phone calls and a week later, they said they found the package with a damaged shipping label. One customer service rep even told me they order everything from the manufacturer because Babbitt's didn't have a warehouse on site. Finally received all my purchases items 3 weeks after ordering. They finally got me my parts shipped, but I won't order from them again. If anybody has issues with an order, ask to speak to Stephany. She seems to be the only one with intelligence on site.
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March 2024 by John Long
placed an order, it's been two weeks, no communication, no shipment. I want a refund so I can order it from somewhere else. Won't be shopping here again. customer service sucks.
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March 2024 by Attila Hemingway
For as few parts as I've actually ordered, I am constantly astounded at the amount of reliance I have on them.
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February 2024 by doctor aardvark
Awesome buying experience - I was pleasantly surprised. Thanks!
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February 2024 by Mike Azzarello
Got the parts you need and fast shipping
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February 2024 by Dan Schurman
I ordered a part that was supposed to be in stock. I called a week later as I had heard nothing. At that time I was told the part was not available. I wasted a week thinking the part was coming. Not very impressed.
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February 2024 by Mike Dutchman
Been trying to return some items that I did not need and can not get any response. Tried doing it through there website as well as directly emailing, and no response... I figure they are just waiting till the 30 day return policy runs out and they can tell me I am stuck with them.
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February 2024 by Ryan Adams
Worked with Andrew to buy a Kawasaki Z125 they had on sale. After talking through the out the door price there was a little discrepancy that he quickly and respectfully took care of. Being a first-time buyer of a new motorcycle I had a little sticker shock. Throughout the process everything was clearly explained to me I recommend babbits simply for their free oil changes for the life of the warranty!
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February 2024 by Walter Bordon
How do I track the order?The only thing I have is a reference number but I can't locate the tracking
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February 2024 by Grant Shores
Shipped with great care, and our fourwheeler plastics came in spotless and wrapped in considerable amounts of bubble wrap, would buy again.
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February 2024 by Steve Hooper
Had just what I needed to fix my 16 year old bike.
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February 2024 by Vicki Clifford
Bought a new XR 100 rear wheel and it was delivered to me in Australia within 14 days which is amazing service. Thanks guys
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February 2024 by Deanna Williams
I will never dealwith them ever again. Tim in sales is rude, unprofessional and he likes to debate with you.
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February 2024 by James Roberts
Ordered OEM Kawasaki part on website.Email sent 4 days later stating unavailable!3 weeks now without a refund!Avoid this business!Zero stars!Update! After 2 phone calls to verify cancellation.. no refund and part shows up a month after email stating unavailable !Avoid this company!
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February 2024 by David Tucker
They showed a part was in stock online. Knowing this was a hard to find item I called on Monday and asked if they could verify they did have the item in stock. The parts person I spoke with verified she went back and checked manually and had 6 on hand. She stated the part would ship Tuesday. Friday I receive an email my part is on back order with no eta on restock. I thought this was a mistake so I called the parts department. They stated the part was on back order and all they could offer me was my money back and a “sorry”. So not only was I told you had the parts in your hand when you didn’t, I was also told they would ship Tuesday when they apparently weren’t shipping until Friday. Either way I have a bike torn down now with no parts and have wasted a week waiting on parts that are never coming instead of continuing to search. Absolutely unbelievable a business would treat customers this way.
