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January 2024 by Shelley Wiec
They were great they are very helpful
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December 2023 by Khimya Singh
My husband went to pick up a phone I ordered. He said Nazeem was great. Very knowledgeable and very helpful.
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December 2023 by Rafael Ramirez
We visited this store to resolve an issue regarding customer service. NAZIM was able to help us.
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October 2023 by SomeGuyFromWat
With only having a 3.6 rating i was kind of worried about going here, but the 2 people that were working were very friendly, only reason for not giving 5 stars is i thought they would be able to activate my new phone but told me i would have to call customer service.
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July 2023 by Dares378
Pretty mobile not gonna lie
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July 2023 by Jum N.
Terrible service...we went in to look at options and finalized the phone and plan we wanted. As we couldn't complete the purchase that day, we went back the next day and were told that we couldn't get the plan we decided on. That the sales person who talked to us was inexperienced and gave us incorrect information...Why are you employing people who give customers incorrect info???? Train your people correctly! They wanted more than twice the amount per month than we were initially told!! Very unsatisfied with the Staff and manager there
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May 2023 by Andrew Schroeder
Supposedly opens at 10am. Got there at 10:45am, doors locked, building empty and waited for 20 minutes, no one showed up. Should try hiring people who actually show up to work. Embarrassing.
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May 2023 by Joshua Sanborn
The staff here was awesome! Ambitious to help out and make sure my needs were addressed. Thanks T-mobile!
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April 2023 by William Mueller
Best T.-Mobile around. Alex has taken care of us the last two visits and has been awesome.
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March 2023 by Brian Salata
Absolutely the worst customer service I’ve ever encountered.spoke to 7 clueless agents who could help me access my bill online. Horrible,horrible organization
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February 2023 by Cortney Stroud
Thank you to Camri for helping me with my upgrade on Friday the 17th at the Northville store
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February 2023 by Kimmy Watson
Malcolm was FANTASTIC! Incredibly personable & friendly. Even my anti social pal that was with me, said Wow he's got a GREAT vibe!
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November 2022 by Jennifer Stachowski
This was my first time with t mobile and it has been a horrible experience. I have spent a month and a half explaining my situation and have had little to no help from the manager and what just turn out to be arguments and him always saying some one is on vacation over an issue that could have been resolved more quickly then the time it had been and with out the unnecessary comments. I have been waiting for a credit that was supposed to be discussed with the district manager and it has been weeks and I have been having to keep calling and get the same rude costumer service by the manager and keeps saying he will let me know and never does and that the district manager is on vacation. We will be canceling in the next week or so . I would highly recommend elsewhere .
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October 2022 by jake “Jake” kowals
Stear clear of this oneVery bad customer serviceIgnorance takes over the arrogance once the sale is made , trust me you will know more then the arrogant sales peopleThey lie and use big words to think and try and show they are better then you and when it comes to doing what they brag and boast they can do they fall straight on their face and blame you for their ignorance..... avoid this place unless you like to be treated badly and don't mind losing anything important on your phone ...or everything on your phoneAll the employees seem to know everything and will tell until they fail miserably and try to say they didn't say that ...and your info is lost and they don't care at allGo somewhere else anywhere else
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August 2022 by Nagam Kattula
Customer service at the Northville, Mi store was great! Tevin was awesome & very patient & knowledgeable & he explained everything to me.
