-
August 2024 by John hulbert
Rob & Corey are the best when it comes service for your car. Why go to the dealer and waste your time & money. Go see Rob & Corey.
-
June 2024 by Ashley Jones
I usually don't post reviews, but there was a situation with my vehicle that started at this location that almost caused me to lose my engine. I came here for the first time in February, 2024 to get the oil changed on my new (used) vehicle. This was the first time that I had the oil changed since purchasing the vehicle from a reputable dealership. I don't know much about cars so I trusted what they were doing, and didn't think I had to double check their work.
I recently went back to the dealership to get a small repair done, and the service advisors noticed that my car had barely any oil left in it. They discovered that this was because whoever change the oil did not remove the old gasket from the oil filter before adding the new one. This caused all of the oil to leak out over time. I live in an apartment and park in different spots, so it is not easy for me to notice that my car is leaking oil, but it should not have even been an issue in the first place. I showed the Service Advisor Manager the receipt from when I got my oil changed and he said he has had other customers of his have issues with the same place. He said it seems to be a consistent lack of training amongst the employees.
I hate to leave a negative review for any business, but this could have ended up being way worse for me, and I would hate for this to happen to any of their other customers. I did not have a problem with any of the employees during my service, I just think there needs to be more training and/or the employees need to pay more close attention to what they're doing, as this could have resulted in my engine being completely damaged. It's a really unfortunate mistake to have been made during my first experience here. I will not be back.
Edit: Not sure why the owner said this was not the right location. It definitely was (I drive by it often). I originally mistyped that I came here in February 2023, but it was, in fact, February 2024. My oil light did come on in May, 2024 but luckily it just so happened to occur while it was at the dealer for something else. I got really lucky in this situation. I still do not recommend this place.
-
June 2024 by Kevin Balint
Extremely fast and efficient. Very friendly!
-
March 2024 by Cliff Fogleman
Very honest. Cannot ask for anything better than that!!
-
December 2023 by Brian Carpenter
My wife had been hit on the highway, pushed into the car in front if her that dimpled her hood. We were working with the dealership to get the repairs done and were on the waiting list for parts. During that time, an oil change came due. I have been going here with all my vehicles for years, and am a local business owner.
When my wife went to this place, the staff had a manager, and a “helper”. Tall guy with a long chin beard. While the manager was working with my wife, this guy gets angry that she even came in with the damage to the hood, starts being animated and swearing, calling it bull——, etc. that made her feel quite uncomfortable. The manager explained they could not perform the oil change. Fine, no problem…. But the complete disrespect shown to her, a paying, loyal customer for years, was the problem. At the same time, I was coming down Northville Road, saw my wife outside of this place and pulled in. After my wife caught me up on what happened, I walked up to the shop. I first talked to the manager, but was then “greeted “ by the troublemaker. I asked him what the reason was for his behavior and he lost his composure. He said all the things you say when you want to fight someone, telling me to f off, hurling insults, etc. I kept my composure, walked out. 5 minutes later I get a call from the manager stating the owner was involved over the incident, and that individual who had other instances of this evidently. He told me he was fired. I told him, I would hold my review, as long as that guy didn’t work with my community anymore.
Fast forward about a month, it was time for my oil change. I pulled in, and guess who is now running the show. The same guy…. So now I will post to every review board of our experience and never, ever go back. As a business owner here locally, you have a trust with your community.
These people are abusive and predatory towards women. Don’t take your vehicle here, just go across the street and give your business to people who deserve it
-
November 2023 by Grant Attenberger
Quick, thorough and professional. I've been to this location a few times and plan to return.
-
November 2023 by Ariana S.
Everyone here is phenomenal! They are very attentive and quick and make sure to let you know if there are issues they can't fix and where to go. I will always come back here for every oil change. Great value
-
October 2023 by Jessica Robbins
I do not want to put a business down but the gentleman that did my oil change was extremely rude and unprofessional which is unfortunate because this place has over 4 stars. Not friendly what so ever; on top of that made me feel ignorant as a female and had rude comments to say just because I didn’t know the answers to some of his questions. I would have drove off but they had already started. Keep the comments to yourself or at least do not shout things so that everyone can hear you and make your customers feel stupid. I’m sure there is good customer service here but my experience was definitely not one of them.Service: Oil change
-
August 2023 by Morgan
DO NOT GO HERE AS A WOMAN! AWFUL EXPERIENCE! THE TECHNICIAN MADE ME FEEL UNCOMFORTABLE TO THE POINT WHERE I LEFT.I got an oil change on Friday 7/21 in the late afternoon. I was helped by a technician (bald, tan complexion and had some black hair, probably in early 40’s).He said windshield wipers were on a special for $25, and I found a $5 coupon online. HE FAILED TO MENTION THE UNCHARGED SND CHARGED ME MORE THAN WHAT WAS SAID.I went back to ask about it, and he said “yeah” he failed to mention an increase in pricing. He was so mad that he was throwing items around when I was about to pull in the garage. I have NEVER seen this type of behavior at an oil change. I was so uncomfortable that I left. As a paying customer, I shouldn’t have to leave due to a workers behavior when they were in the wrong on pricing.I DO NOT RECOMMEND GOING HERE!
-
July 2023 by Toño Uscanga
Fast, professional, friendly, the service here is just excellent.
-
April 2023 by michael godfrey
Guys in here were really friendly, I called ahead to make sure they had the full synthetic oil and filter I needed - no problem, got in and out for an oil change in under 10 minutes, minimum fuss, price was ~10% higher than Valvoline but a way better experience
-
February 2023 by Patricia Plue
Beware of the scamming going on here. I just went there for an oil change and wanted to be sure I wasn’t getting an overpriced $100 service like I have before and not expected to pay that price. The guy “Rod? Ron?” looked me up on the computer and asked if I wanted the same “Platinum “ oil change. I said, “I want synthetic”. He laughed and said “That’s what it is”! Really condescending . I looked at the price board on the wall and said “Synthetic - $56.99 is what I want. Are there different levels of synthetic?” Which he ignored. Then I brought up a $10 coupon on my phone and asked if it was applicable to my service and did he need to scan it?” No response. Then a different guy took over my service because another customer arrived and my service guy worked on the other man’s car. When my receipt was handed to me, the cost of the oil change was $81.99 plus tax, a charge for extra oil, etc. I explained to the guy who finished my service that I’d selected the $56.99 synthetic oil change and the other guy was mumbling about “She wanted the same as last time: Platinum”. I then got into the conversation with the first guy (who was hiding under the other man’s car hood and trying to ignore my inquiries) and said, “No I did not ask for that. I said SYNTHETIC $56.99”. No where in the price board is the word “PLATINUM” listed with any of the different options, so there was no way to know what he was even referring to. I asked if the $10 coupon has been applied and it hadn’t. I asked the first guy why he didn’t give me the $10 coupon I had brought up online and asked if he needed to scan it, and he said “I told you yeah,. You didn’t have me scan it” I told him that what he does is scam customers (and apparently he’s been doing it for 20 years of his employment!’) . I advise women especially NOT to visit this business. They take advantage of the fact that 1) you’re sitting in your car and they can ignore your question and 2) they switch to servicing another customer’s vehicle and hope you don’t notice the huge bill that ends up getting charged. Note: When I asked the 2nd service guy about a $10 credit for the coupon, he refunded that. HE was a good guy. It makes me nervous knowing the employee I argued with has my name, address and phone number. I’ll be researching this business more to get my name removed from their system.Services: Air & cabin filter replacement
-
January 2023 by Terry Glowe
They are very professional....efficient, respectful.... only place I go for oil changes. Except for dealership.....
-
January 2023 by Darren Millman
Thank you for being so helpful and thoughtful when my car overheated! You’re truly the best!!!Karen MillmanService: Auto engine diagnostic
-
December 2022 by Andrew F.
The crew here is always very helpful and respectful. Their technicians display wonderful customer service along with providing the customer with useful product knowledge. Corey does a phenomenal job of being transparent during the oil change process. Corey and Rob are reliable, kind, and tremendous members of this team. Thank you for your assistance!
