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February 2024 by Sienna L.
Hard to get the office to do anything. Have had multiple problems with bills and charges and you have to hound them repeatedly to get things fixed.
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December 2023 by Zack Hale
I had a reservation for a unit for months but because a previous tenet refused to leave they backed out and did not give me a refund despite telling me they would. As my move in date approached they did let me know of the issues they were having and I understood the situation and made several feasible suggestions that would make me happy but I was told their hands were tied by their bosses. They suggested alternative complexes that my reservation could transfer to but those were in different cities, and they also offered a more expensive unit but could not match the price. My reserved unit was changed at one point and when they ended up having problems with it I was told they can't switch it back because they already gave the previous unit to someone else. That means they dropped my 5-month reservation in favor of someone else's who couldn't have had it longer than a few weeks. I was assured at least a partial refund but did not receive anything. It was close to $240. I've done what I can and it didn't work out. It happens. But they won't make it right and at this point I know they won't so it's safe to say I'm unhappy. They seemed to act like my frustrations were an inconvenience for them and that I just don't understand how it works. I'm sure there are many residents here who had a completely different experience but that is not how it worked out for me. One star is deserved.
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October 2023 by Taylor Genzman
We have lived here for over a year now! We absolutely love it. We plan on staying another year. The people in the main office are super friendly and helpful. This has been the best experience we have had renting so far. Angelic is the best!!!
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October 2023 by Janet Sullivan
I will be honest and say I have not always had the best experience living here but lately between Angelica at the front office and Travis in maintenance they have totally changed my opinion and i am happy with how efficient, friendly, and helpful they have been.
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September 2023 by Raven Reynolds
Northville Woods has been a good place to call home the last 3 years! The community is nice, I enjoy living close to downtown Northville. The new office staff is helpful and kind! Angelica and the manager have been very responsive and responsive whenever I call! The apartment is very spacious, and maintenance has ever improved as well since I first moved in! This was already a nice community but they have been making some nice improvements, and always do different fun things for the residents! Overrall this is a good place to live! Thank you Northville woods
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September 2023 by Jessica Slater
I currently reside in a three bedroom unit at Northville Woods and have lived in this community for three years now. Until about six months ago we were considering moving out of this community due to the lack of response and follow through when we brought up concerns and we are happy to report that has now changed due to new staff. Trisha, Angelica, Derrick and Richard have all come on board relatively recently and it really has been a complete turn around. Trisha and Angelica always respond promptly and efficiently to our concerns and have gone above and beyond to clean up the mess their predecessors had left. Derrick and Richard have shown up immediately when we express any maintenance concerns and if they cannot fix it themselves, they get an expert in. Myself and my family are so grateful to finally live in a community with a staff that truly cares about the property and it's residents and we are extremely relieved/content that due to these changes we no longer have to move. I now highly recommend this community and really cannot say enough good things about the employees who now work here!
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August 2023 by Gloria Klein
Our family is going on 3 years living here with no issues. Angelica is always helpful in the office, repairs could be done better and more timely. Neighbors should be more respectful of the areas they leave their cigarette butts and pick up their dog poo. And respect the 15mph speed limit, but management does send reminders which I appreciate. Nice complex to call home while we look around for houses.
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August 2023 by Brian Goudreau
I've been living at Northville Woods for about 4 years now. It's a quiet, safe and inclusive community. The staff are friendly and helpful and I've never had any serious issues while living here. My kids love it here!
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August 2023 by Meredith Friend
Just moved in not too long ago, and already feel comfortable in this apartment community! Staff are polite and helpful, our unit has just what we need, and our dog loves the dog park!
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August 2023 by notreal account
Typically, when I see 1 star reviews I give the place in question the benefit of the doubt, assuming that the reviewer is just another j*** who got more upset than necessary over something small. I should not have given that same benefit of the doubt for Northville Woods. I'm even using a new google account so I can't have this review held against me when I move and they run through a checklist. That concern should tell you everything you need to know, but I'll dive a little deeper below.I'm not sure why google restricts the minimum rating to one star, in my mind that reflects that they did at least something properly. That is certainly not the case. Saying management is sub par would be a compliment far above what they deserve.Communication: 3/10 -I have received calls and emails back in response to my own, but never do they address the entire concern in one go. Trying to get clear communication from them is like chasing a squirrel, blindfolded, in the middle of the night.Timeliness: 0/10 (Can't force me to give 1 when I'm writing it!) - Maintenance request submitted in April, no one had come by June, so I submit another one, 3 weeks later someone comes out and does a 5 minute temporary fix on the issue. In July, I submitted 2 more maintenance requests, for things that should've been fixed before I moved in, but I digress. The date is now August 16th, and nothing new. I've called, left messages, spoke directly to maintenance, both the office and maintenance expressed that they would "get to it when they can." That's great, our sliding door flooding is low enough priority to ignore for over a month? I fear what some other tenants must be going through if they're too busy for that. Building and apartment numbers were removed to repaint the units in June, only just replaced last week. (August 11th)Unit Quality: 3/10 -3 out of 10 because their cover up jobs look good enough. But when you take a closer look, you see the incorrect cleaning products used on stainless steel, wrong color of paint, poor patch jobs, spray painted 2x4's used as trim, gaps under doors, terribly insulated windows, furnace/water heater being held together by duct tape (that has to be against some code right..?).Anyways, I'm leaving end of September, and I feel better now knowing I may have saved a potential tenant weeks/months of headache. Maybe some people have positive experiences here, but I cannot imagine that being the norm. Good luck if you decide to live here!
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August 2023 by Evan Davis
I have been beyond grateful to call Northville Woods my home. Originally I was struggling to find a new place to move in around April when I stumbled across Northville Woods. Management was fantastic in helping me find a unit that was perfect for me and working around my move in date. I was most impressed by the customer service of Management. Big shout out to Angelica in the leasing office. Throughout the whole signing process, Angelica did a fantastic job of helping my roomate and I out make sure we were prepared and answered any questions we had about the move in process. When we moved in there were a few things that needed touch ups, Angelica made sure it was taken care of right away and made sure our experience was the best it could be. We will continue to enjoy our stay here at the Northville Woods. We are glad to call this place our home.Best Regards,Evan Davis
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August 2023 by Niklas Karcz
Living at Northville Woods has been an incredible experience so far. The friendly staff made moving in stress-free, and the well-maintained apartments offer a cozy and comfortable living space with plenty of natural light. The amenities, including the pool, gym and tennis courts are fantastic, and the location is conveniently close to shopping and dining options. I highly recommend Northville Woods as a welcoming and vibrant place to call home.
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August 2023 by Chloe Braun
If I could give this place zero stars I would.Wasn't allowed to see the apartment before we moved in. Giant red stains on carpet. Patio door unusable. Drawers broken and peelingDishwasher barely in working orderHad to plastic the window in my daughter's room bc it was 58 degrees in her room in December.Doors falling off thr tracks. Front door didn't latch so our dogs got loose and we were made to be at fault. Final straw was when the bathroom ceiling caved in due to rotting floor boards, drywall and insulation. We have chosen to take legal action to break our lease as we have all experienced major health problems in only 5 months of living here. Asthma, migraines, overall feeling of unwellness chronically. My husband's allergies and sleep apnea was the worst it ever was and my daughter missed a record amount of school days due to illness from living in these mould infested living quartersDO NOT RENT FROM HERE! NOT WORTH $2100 A MONTH ! THEY DONT CARE ABOUT YOUR WELLBEING
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June 2023 by Sharon S.
the staff is cool, the home is amazingly nice, & the rent matches the quality.
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March 2023 by Ruth A.
Do not move in here! Way over priced and absolutely run down and down right disgusting!! We were moving from out of state so they did a video tour. We were told the unit they showed on the video tour would be our unit. When we arrived we were given a different unit. I'm telling ya, these apartments are nasty! Old carpet, dents and dings all over the walls, small bathroom with rocking toilet, weed smells coming in through the vents, tiny kitchen and spilled sticky crap in the cupboards! Stay far away as possible!
