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March 2023 by Ryan Peters
Doctors are very nice and professional, but those at the desk are disorganized and quick with you. I've shown up multiple times only to be sent away with a new appointment because of conflicting statements from them. Good products and frames overall.
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October 2022 by Edward Rohn
Beginning with the callous way Dr. Levin informed me of the tragic passing of my previous eye doctor (hence why I couldn't reach my prior doc), I probably should have guessed this experience wasn't going to be great. I was shocked and visibly upset (we loved our previous doctor; he was a young family man gone far too soon). Dr. Levin's demeanor was awful and lacked empathy, especially in a snide comment about my deceased prior doc's approach to my vision correction. Even beyond that, his approach was incredibly off putting and paternalistic. And he did not listen to me when I asked explicitly for what I needed, including no interest in correcting a very minor astigmatism that was never corrected before and has never affected my vision.When the lens came, they were far too strong. I could not read with them (as I can with my prior prescription from years previous; my prescription has been very stable). New lens were ordered. These were better but not ideal. I asked repeatedly (prior to the new lenses) to just replicate my old prescription since it worked so well for me - I work on a computer or reading all day, I'm not a sniper, I don't need 20/15 distance vision at the expense of not being able to read up close. And I've never needed readers, as I can read and work perfectly without glasses on. For now, the glasses I ended up with are ok, but I still have trouble reading and just take my glasses off. I feel that I was trying to be upsold for progressives or a second set of glasses for reading, but again, I have never needed them in the past (my old glasses are on my face as I type this and work exactly as I need them to).Meanwhile, I was trying contact lens trials at the same time, to zero in on that prescription. This also did not go well. First, I was corrected for the minor astigmatism that I explicitly said was never an issue and was never corrected for previously (hence, his snide comments about my previous doctor "missing it"). Second, I could not read at all with the new contact lenses - everything was a blurry mess. And as they're in my eyes, I can't take them off to quickly read. I tried two other trials, each time explaining exactly what I needed, and never got the lenses I needed. The last set are still blurry while reading or using a computer, but I can see read a road sign an extra 1/2 mile away! Completely unnecessary.This was over a six month period, delayed because I have a busy schedule. I'm writing today out of frustration (they'll STILL taking up my time). Today, I called again to maybe finalize the issue, to check if the prescription of my ok-but-not-perfect glasses could simply be replicated in my contact prescription. It was rudely explained that the "glasses and contact prescriptions are never the same, because one touches the eye and the other doesn't". It went on. I get it! I didn't need to be talk to like a child. I'm not versed in your jargon, but I think you know what I meant - regardless of prescription, I want contacts that work like my glasses. The patient should not be held to the same technical standard as a co-worker in the industry. Pedantic and rude!This final conversation was via a returned call. The caller began by telling me they were dismissing my case (assuming also dismissing me as a patient) and mailing my final (not correct) prescription to me. Much of the conversation is detailed in the above paragraph.I will never return to this office, nor will I recommend it to anyone. I train young people who are learning to become healthcare providers. I would be mortified to know that any of them would act in their future practices the way Dr. Levin (or the technical staff) acted with me. Thankfully, my previous doctor's practice has been purchased and reopened, and I hope that I can return there when my next appointment comes around. In the meantime, I'll muddle through with these less-than-ideal glasses and contacts until my insurance is available to try again. Likely, I'll just con
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October 2022 by Heather Backmeier
The worst. I could go in to fine detail but my experience was practically identical to Edward Rohn’s review.
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October 2022 by Stephen Schroeder
Prior eye Dr of 17 years moved. Gave this practice a try. Huge mistake. Rude staff, rude dr that couldnt get my eye exam over fast enough.3 mistakes with my glasses, i was patient and gave them an opportunity to correct. They refused to fix their 3rd mistake, I got a refund and will never go back.
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August 2022 by St3ve Mcqeef
I paid 450 dollars for single vision, grey polarized, Trivex lenses, with 360 sapphire coating.The lab messed up, and the lenses have hundreds of little ridges that catch the light and give constant glare. Having paid for the most expensive antiglare coating on the market, I obviously had Northville Vision Clinic send the sunglasses back to the lab.This in itself was not an easy task. I had to come back twice, leaving the frames/lenses for other people to inspect them. Not ONE person on their staff, including their senior optometrist, nor owner, could see the lines CLEARLY depicted in the attatched phone photo. My camera phone is TERRIBLE, fyi.So anyways...I finally convince them to send it to the lab anyways, which they told me they did, I'm not so sure.They told me that the lab replaced the lenses completely, and that used up my one time remake option. The fuuunny thing is... The lenses had the EXACT same pattern of lines on them as before. There was nothing else they could do.So either their lab lied to them, or their staff lied to me.I also found out through weighing my lenses on a sensitive scale and confirmation from another optometrist office...that the lens material is not even Trivex, which is the least dense (lightest) material available for prescription lenses. This would explain why the sunglasses are so painful and heavy on my nose. They are actually polycarbonate!I strongly advise anyone to avoid coming here for prescription glasses/sunglasses.
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August 2022 by rose bandvar
Horrible. If you order glasses after your exam, they will tell you to email the ones you want and never put the order in even when they confirm with you they have put it in. Then they will proceed to gaslight you saying you never ordered in time even if you show them the email. They are not techsavy enough to check emails and then put it on the patient and tell them to pay out of pocket cause they didnt put in the order on time. Also english is not my moms first language so she may ask a few questions but ive heard kathy have a horrible impatient attitude towards her. Not cool
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March 2022 by Mary Halewicz
I highly recommend Dr. Kristen Naszradi for your vision care concerns. Dr. Naszradi provided me with a comprehensive exam and was professional, caring, and personable the entire time. She thoroughly answered my questions and took time to understand my unique vision background. My husband had an appointment with Dr. Naszradi last week for the first time and was also so impressed. He came home and said, "I'm so glad I made the switch!"
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September 2021 by Lin abby
Terrible. They work with Adelson eye, but you have to make separate appointments. I had to make an appointment to choose frames! Therr were multiple issues I had to come back for. Adelson sent me directly over to them once and the lady was complaining about it to where I could here her. I said I'd come back it it wasn't a good time just to let her know I could hear her. That changed her tone. Overall a bad experience.
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June 2021 by Steve Matz
Dr. Levin has been taking care of me for years. Great staff. Always thinking of his patients. Very professional. Unqualified recommendation.
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May 2021 by Lindsay Trumitch
My entire family goes to Northville vision! Staff always pleasant and willing to help us pick out glasses and help us find the right ones that look great! Dr. Levin performs a thorough exam and takes his time, never rushes, answers all of our questions! Highly recommend !
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January 2021 by Kevin Trapp
My daughter recently picked out glasses there, great selection, she loves them. Great service and great value.
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December 2020 by Jennifer Bruen
Everyone working for this company desperately needs customer service training.
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November 2020 by Shalom Fedida
The best service ever there was professional and kind they fix my glasses in two days and charge me very little all other companies want me to wait for three weeks and $270 more from this place highly recommend it
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September 2020 by Sarah Mohiuddin
Horrible experience. One of the sides of my daughters glasses came off and I brought the pair in to show to the team. They took it to the back to fix it and brought it back with the other side taken off as well. Then they lied tried to insist that I brought it to them with both sides broken!! Unbelievable!!
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April 2020 by Carly Kinkler
Just moved to Plymouth and Northville Vision Clinic is a perfect, close by vision center for a check up and new glasses, glad I found them!
