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August 2024 by Karen Jacobson
Off the beaten path, and no on site coffee or food other than vending machines. And farmers’ fridge was not working. My procedure is hours long and my driver cannot leave the premises. When planning this location, the idea that patients can dine at all the local plethora of restaurants is silly. Patients want convenience and comfort for themselves and their families. Big disappointment with this location.
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August 2024 by Kurt Wellington
Dr. Colleen Gardner is excellent at making a bad situation even worse.
Our main OB at Michigan Medicine has been working on other projects and hasn’t been able to see my wife for all of her appointments, so we got stuck with Colleen for some of the visits. She’s been a terrible mix of inexperienced, inflexible and dismissive. Her bedside manner is truly awful. There was a noticeable lack of empathy and compassion, which is crucial in any medical profession, especially in obstetrics where patients often feel vulnerable and need reassurance.
Our last appointment with her was the worst of all. She had a student shadowing her so her need to project authority and competency was over the top. We requested a simple ultrasound to make sure the baby was still in a breach position before attempting a procedure to move her, and she absolutely refused to do it, citing that it was not the “standard of care.” Clearly that was a ridiculous reason (the ultrasound machine is next door, no one is using it, it will take you 30 seconds, it is not an invasive procedure, she wasn’t behind schedule), so I had to absolutely demand that she do it and told her that her behavior was unacceptable and unprofessional. After continuing to press her, she told us that the reason wasn’t the standard of care, but that our (excellent) insurance might not cover it. At that point I immediately told her that cost wasn’t an issue for us, and called her out for gaslighting us. When I reiterated that she should have just told us that the insurance might not cover it instead of telling us no and that it wasn’t the standard of care, she was offended and made a snippy comment.
Colleen truly should not be a doctor, and she definitely shouldn’t have students shadowing her. I get she’s ambitious and wanted a prestigious job, but she should have picked a career where you can be incompetent, unresponsive and arrogant without any consequence. Michigan Medicine has plenty of good OBs. This isn’t one of them.
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July 2024 by Frank Swica
One of the best health care centers in the metro Detroit area.
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July 2024 by Madelyn Asisi
For the best medical care. Come to Michigan Medicine.
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May 2024 by Bladed Thoughts
decent
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March 2024 by Alex Morita
I had a great experience at Northville Health Center. Check in via the app was easy, my sonogram technician was friendly and to my untrained eye, skilled. The bed was comfortable and everything went smoothly.
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January 2024 by Gary Landry
This place is awful, my cardiologist Reema Hasan almost killed me by over dosing me on diuretics, and worst part she didn't even care she told me to keep taking the diuretics, 200 mg's of Torsemide it dehydrated me!
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January 2024 by Mike Nulty
I tried many of your locations and specialists at this point now with the impression your standards were a little higher than st joes. Unfortunately, I don't get the help I need and the backed up scheduling/administrative end of things are so overcomplicated that it would defeat the entire purpose of pursuing timely care even if the care was up to standards.
Visited today so that they could deflect me, tell me to go get a phone number at checkout myself, and bill insurance. Was really just a waste of time and resources as it has been in most cases with your healthcare system. One would expect better from the most reputable heathcare system in the state.
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September 2023 by Marlene Woodard
Very nice health center.
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September 2023 by James McDonald
Umhs medical care
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September 2023 by Chevy guy
Great place to receive care.
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September 2023 by Olivia Rose
Nurse bodyshamed my mother for her weight. Uncalled for.
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August 2023 by vivian polakowski
i wish there was an option to give 0 stars. my son went in there this past thursday completely broken out in hives. we have been there before we know the process you stay in the waiting room. WHY WAS MY SON PUT IN A SEPARATE ROOM AND THEN FORGOTTEN ABOUT FOR 2 HOURS. he left the building and it was after close. they forgot about him.
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March 2023 by Duaa El
This white, tall women with long hair, works at lab front desk was very rude, unhelpful, and not welcoming at all! I took my special need 3 year old child to his dr. appt and to get his blood withdrawal after ( since the lab was downstairs and looked fully staffed) This lab front desk lady gave me a number and told me to wait. I asked her if it’s going to be too long I’ll just grab the stool sample kit that the doctor ordered and leave and I will come back for the lab work some other day( he already had his doctor visit an hour earlier and he was getting over stimulated and anxious) She replied “you’re gonna have to wait anyway to get your stool kit ready” I said ok, thinking someone gonna grab the kit for me, it shouldn’t take more than 10- 15 minutes. I was wrong! I waited for 35 Minutes!! They skipped my number and called about 8-10 ppl after me. I went back to her and said since I have already waited this long just to get stool sample kit might as well get the lab done for him. she gave me the dirtiest look and like whatever. So I go back and wait trying to comfort my child who has severe autism thinking they gonna call me back at any minute but nope I was wrong. I felt they intentionally ignored me and my son probably because either they don’t know ( lack of training) or don’t want to (lazy) to deal with a special need child that at this point was throwing himself on floor crying and ready to leave. I went back to her and asked her to give me the stool sample kit that has been sitting in brown back behind her for the last 20 min. She handed to me without even looking at me neither apologizing about the long useless wait and all the inconvenient that it caused. She passed me the bag and immediately Turn her back on me and acted like she was looking at some files. I was beyond disgusted with her her rude, unprofessional behavior. UofM needs to do better on training their front desk staff. We’re not begging for services. We are paying patients. We need to be treated with dignity and professionalism or at least acknowledge special circumstances and have empathy! What a shame!!!
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March 2023 by Ling Qi
We thought this was the best place to be because it was supposedly part of UM. But in reality, such a terrible place with terrible reception desk folks not helpful, and the doctors who are not treating their patients the way they deserve. Their time is more precious then ours. Our lives are not important at all. The docs didnot call or show up when we had real troubles and medical issues. My family is done with this place.
