Kroger offers thousands of food and household products. It provides a wide selection of goods, including large blocks of pork belly that are hard to find elsewhere. The variety of goods at some locations is greater than at others. Overall, it is considered an OK store for these reasons. However, numerous criticisms are reported. Multiple reviews state the stores are often not clean, being described as dirty and disorganized. A common issue is a lack of stock on shelves, with items frequently out of stock, especially later in the day. This is attributed to insufficient staff to restock both overnight and during daytime hours. Shopping after 1 pm or on a Saturday is noted as particularly difficult. The produce is consistently criticized for lacking freshness, quality, and quantity. Problems in the deli department are also mentioned, including inconvenient hours and unsatisfactory pre-packaged weights. The stores can become very crowded and chaotic. Some promotions are described as cheesy, and there are complaints about not enough checkout lanes being open. These issues lead some customers to shop elsewhere to get everything they need.
Bonus star because they had a lot of great selection but I’ve been self- checking for 20 mins and it keeps malfunctioning because I want to use my own bags. Please hire more staff or fix your system.
March 2024
Pretty busy and shelves in many aisles were being restocked. Quite a few times I had to wait for them to finish before I can maneuver around them.
I only needed a few items so I was able to get in and out. Thankful that there were enough cashiers to take care of a quick checkout.
January 2024
Very rarely managers when you need one. Terrible customer service.
