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November 2023 by Todd P.
This store is just horrible. The customer service is horrible. It just is. I usually don't write bad reviews but this place is hands down the worst Kroger I've ever been in. I have gone to this store at least 10 times for a money order alone and have obtained a money order just ONCE!!! The self-checkout is so slow because when the machine malfunctions or needs an attendant, the attendant takes their time getting to you. I keep giving this store the benefit of the doubt but at this point, I'm just done wasting my time in this store.
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October 2023 by Andrea C.
This store was a flaming hot mess on the day we went in. Many of the items that we were looking for, such as almond milk. We did ask an associate to check in the back to see if what we wanted was available. She seemed a little put out that we asked and wound up brining us the wrong item (which I just took from her, thanked her, and then put it on the shelf when she was not looking). Every aisle had folks stocking shelves - which is a good thing! However, the Kroger app is horrible! There were several in-store specials where the signs said to scan the code to apply the coupon. Whenever I tried, another copy of the Kroger app opened up and not to the coupon page. When I went to the coupon section, the items were not listed. A different associated offered to help and I thought maybe he'd have a better chance given he worked there and was not older than 30 years old...however, he could not figure it out either and paged the manager for assistance. I waited for almost five minutes for the manager and gave up. And that was not even the most frustrating part of the experience.The check-out lines were very long. Self-check out was limited to just three and only one manned by a cashier. Lines were at least 10 customers long and moved slow. I know you need folks stocking shelves but when the lines are snake down the aisles, it seems it would be good to have at least one or two people move up to the front of the store to check out customers.Sadly, we left with several items on our grocery list and went to Meijer to get them....at least their self-check out area moves quickly!
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October 2022 by Denzel H.
This location is horrible. After a long day of work I had to drive back to this location after getting home because my meat and seafood was spoiled. I purchased it an hour before. The manager was EXTREMELY INCONSIDERATE. I had to drive back to the location which is 4 stores away from my home. I got a refund but was rudely dismissed after asking to be compensated for gas. Premium gas is over $5 a gallon. This is the worse treatment I have received from a store.
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September 2022 by Karey White
Horrible! Takes days to get prescriptions. Kroger app all of a sudden took off the pharmacy feature so you can’t even order or look at your prescriptions to know the status. They never answer phone. There are 2 nice pharmacist ladies that have been there yrs. I feel sorry for them they are worked too death!!!
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April 2022 by Wendy Ryba
Great experience
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December 2021 by Jim Fougerousse
Don't come to this pharmacy. Incompetency is an understatement. If you have a script for something monthly, they will never have it ready on time. You will have to call every month and remind them as if you're a new customer every month.
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December 2021 by Addison Doyle
I've always used my Kroger Pharmacy so when I moved last year near this location, I switched all of my prescriptions.I don't know why, but at this location I stopped receiving text notifications for when my order is ready.I brought this up to the pharmacy each time, but they've never been able to fix it.I don't know if this is their issue, or an issue with all Kroger pharmacies that just happened to begin when I switched.Additionally, it usually takes multiple days from when my order is made to when it's ready. I'll often go there 3 or 4 days after an order and it still isn't ready.This is the issue that prompted my negative review. I don't know what's normal, but my past pharmacy had my prescriptions filled within 24 hours. I'm on day 3 waiting on my current prescription.It would be better if I could count on getting a notification when they are filled, but as I said, that system doesn't work either. So instead I have to call and deal with the annoying phone system.When I want to talk with a pharmacist to ask why there's a hold up, it often goes to VM.I've now switched to a new pharmacist starting today.
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December 2021 by Karen Meador
Horrible! Takes days to get prescriptions. Kroger app all of a sudden took off the pharmacy feature so you can’t even order or look at your prescriptions to know the status. They never answer phone. There are 2 nice pharmacist ladies that have been there yrs. I feel sorry for them they are worked too death!!!
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December 2021 by Paul Yuan
The worst pharmacy ever. I was served by a small young girl who is very rude and no patient . Kinda rude about it too.Manager, please see all comments. Your shop will be closed if still same.
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October 2021 by Angie S.
I don't recommend the pharmacy. Went at 11:10am on a Sunday to drop off a prescription and was rudely told they're too short staffed and I needed to get in line (mega long pick up line) just to drop off my non urgent prescription. Go elsewhere.
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October 2021 by John Pihajlic
The worst pharmacy ever. I have been there three different times and they have messed up three times. Kinda rude about it too.
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March 2021 by Nicole E.
Picked up some eggs, cream of tartar and some plain rice for rice water rinses. I like walking through the grocery isles and realizing all the things you cut yourself off from eating during lent. Are used to love the Keebler stripe cookies when I was a kid. They sound so good right now, only because I can't have them. Are used to always eat the Archway raspberry filled cookies as a kid as well. I could eat entire pack of them in one sitting. Those days are long gone. What a bummer. They have the stash brand of teas here. But they only have the chai spice black tea and not the green tea here. Took a while to find the white grain rice. It was down aisle 3 with the soups, Mac N cheese, pickles and olives, salad dressings, ketchup and mustard and then dinner and rice aisle. Random grouping, if you ask me. An announcement for on please. It's time to take a top of a walk and go through their sections. Dylan waited on me as I checked out. He told me the cream of tartar reminds him of when he used to use it to make Play-Doh. Really? I told him I have never heard of that. I told him I use it for eggs. Dylan asked what it was used for and I told him that it is to make it fluffier, the eggs. The woman bagging said she had read that before.
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December 2020 by Brian B.
My experience of this Kroger was quite favorable, I asked for some Cornish hens and young man behind the counter told me the frozen food truck was about to be unloaded and he would check and make sure to let me know if there were in fact any Cornish hens. He was very friendly and very cooperative. I asked a couple of different stock people for the location of other items and they all were very friendly and knew exactly where to send me.
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December 2020 by Adam F.
I have gone to this Kroger for over a decade but not much has changed about the staff. Just a couple things:They do not closely monitor expiration dates on items like yogurt. They have refused the sale of alcohol to me TWICE because my wife (who is 30) didn't have her wallet even though I showed my ID and was paying. The cashiers move as fast as a tortoise with 3 legs. The baggers are very hit or miss (if they are even there at all). The staff acts miserable and takes their poor attitude out on customers. Just an overall frustrating experience. It's well worth the drive to go to another location or a different grocery store. My recommendation: train the staff in proper customer service and grocery management. If they are unwilling to learn or improve, let them go.
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October 2020 by AKG13
Would give zero stars if it was an option. First they told me on Friday that my prescription would be ready to pickup Saturday. I come in Saturday they said they don't have it and to come in on Sunday. I come in Sunday and they don't don't have it and want me to come in on Monday. I come in today and they STILL don't have it and want me to wait until Friday when will maybe be here. Completely ridiculous. Don't waste your time waiting for a prescription at this pharmacy and being lied to by everyone who works here. Go somewhere else.
