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July 2023 by Brian W.
The Northvill branch has the best staff. Everyone is very professional and friendly. Manager Trina is the best. She recently reached out with ideas to improve my credit What a Great asset for Flagstar! Brian W.
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April 2023 by Travel Goon
Loan office Jason is uncapable of doing his job correctly, lost 1k in earnest money because of him. Don't get a mortgage thru Jason unless you want a drawn out process then to be heart broken. He told me to find a better job, just rude and disrespectful. What kind of loan officer hangs up a customer? JASON DOES!
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July 2021 by Grasutzu 101mov
I had a very nice experience at this location. The staff was friendly, knowledgeable and helpful. They were willing to work with me and took the time to help me understand every detail.
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July 2021 by Jeff Taasan
Daniela was great to work with. She made getting approved for my HELOC incredibly easy.
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October 2020 by PTCGA
Charged me to get statement s when website wouldn't allow me to access manager was no help had to call customer service go to any other location
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July 2019 by mari morelos
I love coming to this branch because Paige always treats you with great customer care.
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December 2018 by Gordon Gray
Rarely have I come in contact with someone so engaging, genuine, service-oriented and accommodating as bank representative, Derek Fenningdorf. In a day and age when we've been dumbed-down to accept mediocrity, Derek reminds us what exceptional customer service truly is.
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April 2018 by Sara D.
We recently were in the process of closing on our first home, what should be a good experience was awful. We went through our loan process finding out everything from the Flagstar app because we were never called. Our realtor would reach out to our loan processor Alisa and get no answers, as did we. We reached the week of closing according to our app to finally get phone calls being told we no longer could use the financing that was promised to us for over a month. We had to come up with and extra 8k to close 3 days before our "scheduled closing". We were given the run around for over a month, only to end up with plenty of unfulfilled promises. Alisa began answering calls and texts after we were completely dissatisfied. We ended up closing on our home, nobody from Flagstar was there. I received an email wanting me to rate my experience which I clarified was terrible. Alisa's boss Sean reached out to me on March 16th wanted to talk about my bad experience. I called back, never received a call back after leaving two voicemails. I would never recommend anyone use Flagstar Bank for purchasing a home. They ruined our first time home buying experience completely.
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February 2016 by Mike Ritchie
Great customer service after going one time the staff knew my name as if I had been banking there for years
