-
October 2022 by Alissa M.
So I was here earlier in the Niles Walmart Supercenter with my boyfriend and we were just getting some things like any other person, everything was all good like usual until we went to the exit doors. There was 2 female Walmart employees standing there and one of them said "Have a good day" in like a mocking/childish manner, it was on purpose because they started laughing after she said that to us? They were not taking their job seriously, and I didn't even know these employees. One of the most childish things I have seen in a while from people in their working environment. I don't recommend hiring the the younger Walmart greeters, they should do other roles in Walmart. The older/elder Walmart greeters do that job so much better, they're are always nice and respectful even if they sometimes ask to see your receipt at the exit door. I hope next time that I do go there that there is an older Walmart greeter and not someone that's immature and rude. If this happens again, I will not be going back to this exact Walmart, thanks for reading : )
-
May 2022 by Jeffrey S.
Received the trashiest most hillbilly level customer service from Leah in "customer service." I remember in the 90s Walmart exclusively hired friendly people who were usher to work and were friendly to their customers. This employee blurted out some type of illiterate noise posed as a question. Throw a explicit policy and service out of the window. I don't know how anyone could be so disgusting
-
March 2022 by Douglas P.
My fiancé made a pickup order for 6pm. She left at 530 and got a email for order being delayed at 6 when she was supposed to pick up. It's now 805 pm she has been told the order is still being processed or the order didn't go through. We have kids and our day was planned to have groceries tonight for us to eat and Our kids are usually in bed by 830 shes still waiting on our order and is 30 minutes away from home. when I talked to the manager she said that we should've waited for a email saying it's ready. Well that doesn't help when your order says pickup time is 6 pm and you get a delayed email at the time you're supposed to pickup. This place is trash for customer service. It doesn't take 2 hours to get a grocery list together and you should never give your customers a go around for 2 hours because you can't keep up, atleast give a heads up when you're behind on workers not a go around. As a manager she should've stepped up and got the grocery list around herself after realizing a customer has waited over two hours for it or just offered a refund.
-
January 2021 by Jessica A.
Another sad pathetic place with useless individuals question why hire staff if they are completely useless as human beings
-
October 2020 by Sandra W.
BEWARE!... Especially if you're female and have a gentle demeanor, ie they think you won't put up a fuss and don't know much about cars:If you're buying less than 4 tires they might put a nail or screw in a tire that you're NOT planning on replacing and tell you it's not repairable to get you to pay for yet another tire. When I was growing up my dad had told me to always keep auto mechanics in your eyesight while they're working on your car to keep them honest. I was too trusting of the current tire techs at this Walmart and got burned. Never again!!
-
June 2020 by Beach M.
Pick up service is excellent. Most items in stock. No charge for the service. And no tipping allowed. More reliable than other grocery stores.
-
September 2019 by Miqueas R.
Absolutely no such thing as customer service here... been waiting for more than an hour to simply buy a PlayStation. All you have to do is open the window I'll grab it, pay, and leave... like how hard can it be for someone to open a window
-
August 2019 by Tamie K.
The worst customer service I have ever experienced in my entire life short of checkout people manager had the lady open her counter for us took 36 minutes to check out with a cart full of clothes and a handful of food items she constantly complained that she should have been off of work. the checkout lady kept asking if I was buying clothes for school kept trying to talk kept stopping constantly. the grandbaby that I had was crying because he was hungry the other children were fussing cuz they were hungry and all she kept doing was asking them what was wrong do you need something instead of continuing on the checkout.I told her I had two boxes of diapers she scanned one and then when I was ready to pay she said I didn't tell her the other one and I told her twice I didn't notice if she had scanned it I assume that she did I tried to have person with me leave with one of the carts so they can get the kids outside and they said you can't leave the building until you're finished checking out. My bill was over $400 I would just expect a little bit more courtesy and speed would have been helpful.the person checking me out also kept reminding me constantly that she had been at work all day and because she had to check us out she had to stay later.I will never go in that Walmart again and I would recommend if you want nice people fast service find a different Walmart
-
April 2019 by Scot P.
Walmart is mostly unremarkable - especially when it comes to customer service. Only twice have I been impressed. Multiple times I've asked employees about specific items only to have to track the things down and then educate THEM as to the location. Lax and uncaring attitudes. Are these the people who are gonna be getting $15.00 an hour minimum wages? Pathetic.
-
January 2019 by Chelsi B.
Walmart, oh Walmart. You are my favorite place in all the universe to people watch. If your converstion gets interrupted by an intercom saying theirs a brawl in the toy section and you need to decide whether to go watch or leave the store, you are probably at a Walmart. My favorite thing to do at Walmart is take $20 movies, put them in the $5 bin and wait for someone to get excited. Just kidding, I never did that.......as an adult. Usually you can find me in the electronics section or in the toy section marvelling at the biggest nerf gun they have. So long story short, you know what Walmart is and this is an ok one. Come if you want.
-
September 2018 by Caitlyn W.
Cindy, Kacey, young lady from register 12 and her crew from yesterday between 10/11am were all excellent... I found 2 associates over by the clearance aisle that were both very kind, helpful and accommodating... I asked them while stocking if the could assist on obtaining a price on a clearance item! These associates without hesitation smiled and immediately answered my questions quickly, efficiently. They were back to stocking in no time... I have been told sooooo many times by a Wal-Mart associate (at other locations) "If you need to check a price, we have price checkers at 2 spots in the store." I was in a hurry yesterday came in shopped for exactly what I needed and only was through the store so quickly due to all the proficient abilities of the multiply staff I encountered yesterday... If those ladies had read me the "Price Checker Line" on me, I truthfully would have said ok thank u, put the items back and walked away from something I needed with in my weekly budget. Honestly, if the 1st people that I speak to in the store and ask for guidance on a store item isn't helpful and wont attempt to locate that information I need I just leave. Those businesses clearly does not need my money. I wont shop at any establishment that is ok with allowing its employees to not be properly informed of proper customer service. I come to a store to shop not learn how to work there. Yesterday I had so many complications with my Wal-Mart pay on my app, but it wasn't as serious to me. Due to the fact that my over all experience was very helpful from the moment I walk out of the car and was offered a cart by Kasey and the gentlemen that was pushing the carts me to the door. This staff never gave up on trying any suggestion I had to use the money I has accumulated through my Savings Catcher . It took about 35 min, 3 registers and many minds to finally make my app register to the scan code. But they NEVER gave up. Honestly this is the Only Wal-Mart that has more often exceeded my expectations than any other one I have ever been to... Thank you guys for making my day easier and my life get more organized. Caitlyn W
-
March 2018 by The Pookah W.
I have shopped at quite a number of Wal-Marts in the U.S. but this is the worst! I have to admit that often the employees are nice, but I have had two incidents that really made me unhappy. First Incident: I was shopping with a friend, and we were double-charged for an item from the fabric section. The person who cut it had made some mistake with the machine that prints out the cost of a piece of cloth, and two were printed out. So I showed the cashier that we had been charged for three pieces of cloth, but only two were in the bag. The cashier saw the extra sticker, but did not know how to rectify the situation. We waited while a manager was called. The manager did not know how to fix the mistake at the register. I was not going to go away with a bogus charge on my credit card. Fortunately for me, the lady behind us in line worked at Wal-Mart and had just been doing some shopping before going home, SHE knew how to fix the problem and helped the other two, (remember, one was the acting manager in the store) who didn't know how to correct an overcharge or cancel a purchase. Next incident: one day I decided, since I was going to Niles, to return the family's backlog of bottles and cans for store credit. The machines appeared to work, except that one of them stiffed me. It said I had put in 12 bottles and it owed me $1.20, but it did not spit out a slip of paper for store credit. I went to another machine and finished my bottles without further incident, and went inside to report the problem. I tried twice, sthe first time to the greeter. Both employees i told looked at me, laughed, and said nothing. Apparently laughing (stupidly, I thought) and saying nothing, is how they deal with bottle machines that stiff customers. I should have gone to the customer service desk, but was not in the mood to deal with any more stupid, and WAS in the mood to get ugly, so I went home. I have been in this store probably 10 to 12 times, and "only" had two visits where I wanted to scream. I don't think only one star is too low, but I will give two to be generous. No more using Niles Wal-Mart's cheating bottle return machines, though. Everyone, be sure to check your receipts for errors!
