-
February 2024 by Jeff L.
The pharmacy at Walgreens in Niles is difficult to work with, disorganized, and prone to many mistakes. They insist they are always right and ignore communication with doctors. I'd switch if I could but I'm locked into a part D plan.
-
January 2024 by Ethan Figueroa
I come here quite often and I must say I got the best service of all today. During my checkout I had some issues with my reward number and Kelly was super patient with me until I got it taken care of. Out of everyone I’ve met at any Walgreens she was by far the most polite and professional! Keep up the good work Kelly, see you next time!
-
January 2024 by Daniel Morse
The staff have to deal with the Niles idiots, drug addicts and the usual crazies. They deserve awards for bravery.
-
January 2024 by Brock Brawn
Go some where else.
-
December 2023 by Rachael Wahl
Two pharmacists in two days and both rude for no reason. Been going here for years but clearly it’s time to find a new pharmacy.
-
December 2023 by Korie Earl
I had an appointment for a COVID/flu test, it shows on the website that it’s $19.99 without insurance. They said I needed to pay that even though I have insurance. Very poor advertising on their part. I didn’t really care that I could t get tested, if I get others sick then oh well I guess, I was more pissed that they lied on the website.
-
November 2023 by Nick Brittin
Please be careful when scheduling vaccines here. My wife and I will be traveling outside the country soon, and we had a concerning experience at the Niles, MI location.We scheduled the appointment online, but they had no record of it when we arrived. That's annoying, but not a big deal. More frustrating was when they tried to give us the incorrect vaccines. If we hadn't checked, I'm not sure what we would have gotten. The pharmacist also told me to come back a week later for my HepA/B booster, but when getting my Yellow Fever vaccine at the clinic in Grand Rapids, I was informed that not enough time had passed between shots, so the booster is invalid.This is a dangerous facility that could very well hurt someone with their ineptitude, so please be careful when scheduling any vaccines here. I have no faith in their abilities on any level.
-
September 2023 by Paula Reinhold
The older lady on oxygen needs to be relieved. She is always rude and snaps at people. If you ask for cigarettes, she acts like you just killed her entire family. Many others here have complained, yet nothing is done.
-
August 2023 by Danny Lopez
One star is generous. This place is hands down the most horrible, rude, poorly ran excuse of a pharamacy that I've ever seen. Stay away, pay extra somewhere else! Alert the authorities. My spouse came here after Walgreens delivery failed, had to get the order canceled and resubmitted for in-person pick-up(not a big deal). The notification in the app read that rx's were ready for pickup. Upon arrival, had to wait 30 minutes in the drive thru only to find out that they can't find the rx's. Was told to come inside while the pharmacy tech searches more. Had to wait in the register line an additional 25 minutes, then was told to wait at the "ask a pharmacist" counter. While waiting, a bearded pharmacy employee with no name tag reluctantly greeted my spouse,"Do you have a question?" After attempting to explain that the pharmacy technician at the register informed my spouse to wait here, he interrupted and gestured menacingly while puffing his chest, "YOU NEED TO WAIT AT THE REGISTER! ARE WE GOING TO HAVE A PROBLEM?!" To which my spouse, appalled, responded, "No." and left to wait in the register line again. Waited an additional 10 mins in the register line, only to have to pay AGAIN for the ALREADY PAID FOR prescriptions. My spouse had all documentation ready, including invoices(app confirmation) for the pre-paid rx's. This was a severely traumatic experience, and has left us searching for a different pharmacy provider. We suggest that anyone with a shred of decency to do the same.
-
March 2023 by Mitch Igan
This place is disorganized. I get a call that all my prescriptions are ready. (I live ten miles away) I go there, and they tell me I have to come back later because two of my prescriptions are NOT ready.I edited to one star shortly after because I was late for an appointment because of this, and yet there was no apology for screwing up, just a look like I was bothering them.I cannot stand the ‘cockiness’ you get from so many businesses around this area. This culture has to change..
-
February 2023 by Chris L
I don't know, who the old lady with oxygen is, but talk about rude. Was just checking out, had a bottle of wine. So, she scanned my ID while looking at me with distain... like I just killed the 40 cats she probably has.Then was waiting for the card reader, to tap and pay. Had my card out waiting for the screen to change. She looked at me all hateful, and said "you need to wait", before I even put the card close to the reader.I also, left my basket on the counter (customary the clerk takes it), after I checked out.She started cussing, and threw the basket at the doorway, while I was leaving.Why, is this acceptable behavior for your employees? If that had been a grown man throwing a basket at me, there would have been a fight!
-
February 2023 by Stacy Strawderman
Horrible pharmacy. I usually get notifications that my sons scripts are ready, I received no notification this month. I called to see if they were ready and asked why I wasn't receiving a text or call that they were ready. The lady said because texting/calling has not been verified on my end. I tried to explain to her that I've always gotten texts and calls, so I was curious what happened. She instantly got and attitude and said it's because you've never verified your info. Excuse me, I've been using the pharmacy for years and was only trying yo see what happened. I then asked what scripts were ready and she rudely told me. I politely tried yo explai. I live in a town over and I'm making sure they are the correct scripts. Honestly. I will be changing pharmacy this one has very rude employees and has had them for a great while! Do better walgreens!
-
February 2023 by Kristina Cantu
Took 20 minutes waiting in the pharmacy line to pick up my prescription. When I got to the window the lady did not have the intercom on and was trying to talk to me through the window...even after I told her I couldn't hear her. This isn't my first time waiting this long. Looks very disorganized and the ladies look lost.
-
January 2023 by Jordan Johnson
Awful pharmacy. I've been told hours to pick up medications before and it's taken days. Or they don't have the medication when it's been called in by a doctor 2-3 weeks in advance. They don't care about their customers at all. Today I called in a prescription at 10 am (that they have had on file for weeks) only to be told 7 hours later that they didn't have it and wouldn't have it for another 5 DAYS. I wouldn't have even known this if i didn't call, so i wasted an entire business day because they can't be bothered to call a customer and tell them what's going on. GO LITERALLY ANYWHERE ELSE!!!
-
December 2022 by Nathan Cox
This Walgreens is one of the worst I have ever been to. The elderly lady on the oxygen who runs checkout has now twice talked down to me and yelled when I hit the "No" button when the screen asks if I'm a Walgreens member or not. She said "You now just locked me out of my system! Don't touch anything if you don't have a reason to touch it!" She obviously doesn't know that the screen literally asks you a question. She's entitled and obviously can't perform the basic tasks associated with the job.