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February 2024 by Tammy C
I have been with Everwise/TCU for many years and will be for many more because of Deborah Stilp. She is amazing. She has helped me with my account every time I needed help. She goes out of her way to make sure everything is taken care of and I appreciate her and Everwise.
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January 2024 by Mat McCormick
What kind of credit union charges a $200 dollar loan origination fee? There's already the finance charge for you guys to make money, but you need to throw an extra 200 bucks on top of my principal just to do the loan? That's kinda bogus. Can't wait to payoff.
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November 2023 by Austin Reid
Ever since they switched to everwise its been a joke their app and atm have more problems than i have ever seen in my whole life and that makes it hard on people that don't have time to run in the bank, I will for sure be switching Credit unions to United.
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September 2023 by Richard Handley
This credit union recently changed its name and that is probably good. They need to get rid of Debra also. She is the very reason why I am leaving this bank. Rude, does not listen, and very very short tempered.
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August 2023 by Hugo Martinez
Called to have a representative call me back so could pay my truck loan and no one called back. I also called 3 times waited 15 mins on each call and no one answered. If only I could get my truck refinanced somewhere else I would do it cause I’m pretty sure other banks would care about their customers a lot better then Everwise credit union. Every branch can’t answer the phone and only way to get service is by going into building in person. Very poor customer service.
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July 2023 by Thomas T.
I had been a customer of Teachers Credit Union (TCU) for almost 10 years before they were bought out/started calling themselves Everwise a couple months ago. 3 times (during 2016-2018) TCU turned my debit card off while I was on vacation twice and once when I was in my home area of Michiana.To say that I was angry is a huge understatement. It should absolutely be ILLEGAL for any banking institution to take away my access to MY MONEY UNLESS THEY HAVE CLEAR PROOF OF ONGOING FRAUD AGAINST MY ACCOUNT!Well, this past weekend it happened again!I was at home trying to buy something for $22 from the JC Penny website and TCU/Neverwise turned off my card WITHOUT MY KNOWING IT!The transaction was blocked BUT I DIDN'T KNOW MY CARD HAD BEEN COMPLETELY TURNED OFF!!!Imagine my anger and embarrassment when I was in a restaurant the next day AND I COULDN'T PAY FOR MY MEAL BECAUSE MY CARD WAS DECLINED!!! I immediately called TCU/Neverwise and went nuclear on them. The person tried to explain that they have "security algorithms and metrics" that flag some transactions as suspicious. The more she talked the madder I got!I told her DON'T EVER TURN MY CARD OFF WITHOUT CALLING ME FIRST AND CHECKING WITH ME TO SEE IF IN FACT THERE IS A PROBLEM!So, a WARNING FOR ANY PRESENT OR POTENTIAL TCU/Neverwise customers, they have a PROVEN HISTORY of turning off peoples cards and denying customers access TO THEIR OWN MONEY!!!
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June 2023 by allen hodges
My wife and I visited the niles location. Margie R. Was very helpful. She greeted us at the door with a nice smile. Great customer service from her. Thank you.
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May 2023 by Augustus DeMaegd
Don’t do business here
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March 2023 by Glen White
All the employees are friendly and courteous
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February 2023 by C cro
You'll see how bad it is when you need to get someone on the phone
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January 2023 by Katie Nichols
Work banking experience yet.I recently moved to this area and chose to open an account with TCU. I'm going to choose a different local bank or credit union and transfer my business there.1.) I've waited over a month for my debit card. I'm told that it's on back order and on the way, but unsure when I will get it.2.) When I messaged the online customer service through the app, they said to ask my local bank for an instant atm card. This was not mentioned to me when I went into the branch and spoke with customer service. All they told me was what I mentioned above.3.) No one ever answers the phone. This is why I had to go in an ask about my card in person.4.) I waited for 20 minutes in line. There were two tellers. When one was done with the customer in front of me, I walked up and the teller rudely told me I'd have to wait for the other teller.5.) They do not allow instant transfers through Venmo.
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December 2022 by Austin Liebetrau
Very bad service from Deborah Stilp!! I opened an account with them today and she left the room so she could get some paperwork. She gave me instructions saying "click all the yellow squares" to sign some necessary paperwork to reopen my account. Then she left to get what she needed. While she was gone i did as i was told and clicked the squares all the way thru. She came back and said "FRIEND, did we not follow instructions here guy or what?" I was confused at first but then she said after several awkward minutes of her trying to make me feel d*** or like i did something wrong, she said "well it was at the screen where it was when it starts so i didn't think it went through." Throughout the entire interview process she made it clear in the way she addressed me and the tone in hey voice that she felt like i was d*** or needed extra assistance. Im far from d*** and just wanted to open a bank account. After she got the confirmation that it went thru and it was her mistake she still didnt apologize. She just said yup were all good. I juat waned to tell everyone how i was treated by Deborah Stilp because she showed me how horrible some people when they judge a book by its cover. Just because i wear baggy clothes and smoke marijuana doesn't make me less than any other normal person, and that's exactly how i was made to feel today.
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September 2022 by Scott Keegan
TCU has switched to a new "online banking system". The switch for all customers is mandatory. Well, I switched and now I cannot access Bill Pay. I can log in and access all other accounts but not Bill Pay. Every thing worked before the switch to the "New and Improved" system, but now can't access Bill Pay" This is now day 3 and I have reached out to have this problem solved but have been put off. They say it's on my end. Wanted to talk to Tech Support, but they say there is no Tech Support. Are you kidding, no Tech Support for a bank?Also, the new system looks like it was designed for kids; lots of pictures and less information.8/24/22: After writing the above review, a person from TCU reached out to me. He was very kind and listened to my concern. We spent some time talking and working through my issue. He seemed to be a 2nd/preferred level of tech support that I needed to solve my issue. Thank you TCU. My hope in you has been restored.
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July 2022 by Olivia Boggs
Waited in line for over half an hour it was completely ridiculous! Cars leaving left and right. The teller was there all by herself with no help completely unprofessional.
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July 2022 by Joshua Popchoke
Never answers the phone when you need information. Why have a phone if you can't be reached?