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June 2023 by Moth
went in to get my glasses adjusted. they broke my glasses and would not return them to me. they had said they couldn’t fix them. i wanted them back so i could at least temporarily glue them back together until i was able to get new glasses. they said i had to wait for a manager to come in. when i asked when the manager would arrive, they said it could be in 3 hours or so. obviously, this is not appropriate. i also had 4 children with me who did not need to sit and wait that long. i was distressed because i am practically blind without my glasses. i couldn’t see who was talking to me, let alone enough to drive. after i threatened to have my father come down to talk to them and take the kids, they were miraculously able to return my glasses. i don’t know why this happened to me, but it was very emotionally distressing and unprofessional.
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June 2023 by Melissa Mishler-Sellers
Not even worth a star. Medicaid patient. Was told insurance was not valid and was turned away from appointment. Called Medicaid, it’s valid. Went to PCP next day, nothing wrong with insurance. No problems except at THAT location on THAT day. So they just pick and choose who they want to deal with I guess ??♀️
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February 2023 by cathy smith
Tiffany waited on me today an called me by name when I walked in ! She was very professional an fast. She adjusted both of my frames perfectly without even putting them on me. Perfect fit first time an also corrected my bi vocals on the one pair.Very happy with my visit with Tiffany at RX Optical in Niles, MI today 2/10/23
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November 2022 by david siekman
Totally excellent customer service and warranties of past productsPleasant to deal with Tiffany
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September 2022 by Tom Harrington
They gave me one price for glasses/exam package, and I even tried on the pair with them I wanted. Two weeks later after the exam said the glasses I had picked out didn’t qualify- and they were not willing to do anything regarding pricing to make up for their employee mis-quote. I walked. You should too, or you’ll pay more than you planned.@@@@Ok, after some further discussion Rx Optical has graciously agreed to work with me on the original quote- made good on it. I was very pleased after going back in and working through the new glasses process- thanks for being a stand-up company Rx Optical.
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August 2022 by Rick Davis
Taking a lot longer to get my glasses than when they were just plain RX Optical. I just don’t get it.
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June 2022 by DeeDee Schanick
To expensive Nice people but way above our price range
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June 2022 by Maria
Excellent service. They are quite busy and seemed to be booked way out. They have a decent selection of glasses to choose from.
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January 2022 by Tammy Etheridge
The staff is very helpful and lively and they take the time to help you pick out the right glasses to fit you I will be telling everyone about them. I want to thank them for understanding about needing my new glasses
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July 2021 by Kammy Scally
Amazing staff, great service. Nowhere I would rather go or take my family!!
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February 2021 by Rachel Elizabeth
The staff at the Niles location is amazing! Libby and Tiffany are so helpful every time we have had to come in there, which is a lot more than most people. From helping my daughter get the perfect fit for her contacts (we had to try multiple brands to find one that was comfortable), they've even gotten her a few trial pairs over the last few years to wear when I didn't know she was out of contacts and needed them for events that she participates in, to fixing her glasses when she has broken them and even helping me out with our grandson's glasses when his weren't fitting right. The manager is wonderfully helpful as is the entire staff. They have gone above and beyond multiple times and I can't thank them enough. They treat you like a friend, not just a customer. I would recommend this location to anyone who wants to be treated with respect and compassion. Again thank you for all that you do!!!
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February 2021 by Beth Barkman
The Dr and staff at the Niles location are great! Very personable and professional. Dr. Andrea is wonderful. Highly recommend them all!
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August 2020 by Pam Payne
Everyone was very polite and friendly. They announced all of my questions.
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July 2020 by Don G
Been doing business with RxOptical in Niles for over 3 years. They are professional and do a great job serving their customers. My business stays here!!!
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July 2020 by Bryan Roush
Great Glasses! My VSP insurance really brought the cost down . Will be back!
