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October 2023 by robert hall
It was excellent ! I had an electrical issue due to moisture , byefore he coyld checit out the issue stopped he did not proceed with suspect part becausse he couldnt confirm it was bad.I was very impessed that they called me, infoemed me and only chargwd me foet the estimate. Great service!!!!Service: Electrical repair
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October 2023 by Anthony Bieber
I recently had an amazing experience at Rock Auto Service in Niles, Michigan. Their team went above and beyond to fix my car's issues promptly and at a great price. I highly recommend them for their exceptional service and expertise! - Anthony Bieber
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September 2023 by Rhonda H
Scott & Co took care of some major repairs for me. He was honest about what needed to be done and what was not urgent. Charged much less than another repair place had quoted, and got it all done the same day.Services: Steering & suspension repair
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September 2023 by Kristie H
They really know what thet are doing there and the shop is super clean and organized. You can just tell they've got it together, :)
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August 2023 by Josh See
They were professional from the start. They had a waiting list that would put me out a couple of weeks, but since I was able to leave my truck, they started on it within a couple of days. They were very upfront with what they needed to do and the potential cost. Once they found the problem, they adjusted the cost down to match the actual job. I really appreciate a shop that is honest, fair, and has wonderful service. They even took the time to check in with me about a week after I picked my truck up. I've NEVER received that kind of treatment from a mechanic. You've earned a new customer from someone new to the area. Keep up the amazing customer service!
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July 2023 by Emilee Seggerman
I’ve brought my car here twice and Scott and his team were nothing short of amazing to me. Scott explained what was wrong with my car, didn’t make me feel d*** for asking questions, he was totally honest with me and they did a great job! Fairly priced too. Scott even texted me a couple days later to make sure things were good. They definitely have a repeat customer in me!Services: Transmission
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June 2023 by Jimmie Brister
Had them change a axle seal on our jeep. They were fast and affordable. Communicated very well. Would highly recommend
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May 2023 by Ichabod Boo
Easy to set up an appointment. Was given a solid price for the service. Very friendly and knowledgeable. Nice, clean. Recommend Rock Auto Service! Edit: work done is excellent.Services: Transmission
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April 2023 by Tonya Lundy
They are honest and and dont cheat single women . They tell you if you need something else done. They do great work and im proud to take my vehicle there for them to work on when im in town . I dont trust anyone else with my vehicle . I would tell others about the great work they do.Services: Wiper blade installation
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January 2023 by Robert Kerr
I've brought several cars to Rock Auto and had a good experience each time. They are up front about cost and fairly priced . Recently, Scott and his team helped me replace my transmission on my Subaru Impreza. They discovered the transmission was bad and gave me a quote. They were very reasonable and answered all my questions. Once my new transmission arrived at the shop, the car was fixed quickly. Very satisfied with their service.
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January 2023 by John Sholty
I am impressed by the quality of every person working at this establishment. Service above any other garage that I have used before. Old fashioned courtesy and excellent service. My go to for anything vehicle related. Highly recommended.Service: Tire rotations
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January 2023 by Debra Simmons
Complete inspection on my vehicle. Great guys and great service. Will use there service forever. Thank you ROCK AUTO.?
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December 2022 by Arnold Julian
Rock Auto is awesome. I'd never used them before but they came across as fair, honest and transparent with their services and pricing. They kept us up to date with the details of the work and were honest about additional components that could use some maintenance, without trying to scare or pressure us into paying for additional services. They were recommended to us by a friend and l would gladly recommend them to others.Service: General repairs & maintenance
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October 2022 by Gerard Welling
Great communication, friendly, knowledgeable, and honest. I've been to several mechanics in the area, and Rock is the best I've encountered. After my first visit I had a question about a repair I wanted to attempt myself, and they were very helpful there as well.
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October 2022 by Treva Snowden
Service was friendly first time in the store and being a female knowing I had no sense if what I was talking and trying to describe what I mean but the people were very patient and the service people knew what I was talking about but they did interrupt me let me keep going because they like how I was talking and describing the stuff and they didn't make fun of me and we're very understanding I would go back take it from me ladies when something happens to our cars we don't need men to tell us what it needs we go to Rock Auto and they will know and listen and don't judge it laugh try it and you ladies find out for yourself.
